Marg uContact
Marg ERP 9+
5.0
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Pricing of Marg ERP-Pharmaceutical Industry Software
Pricing plans
Introduce pricing plans
Simple, transparent pricing that grows with you. Try any plan free for 30 days.
Classic (Cloud)
USD 50.00 //User/Month
USD0.00
Perfect for your business requirements and platform usage.
BOOK A DEMO- ACD
- Inbound
- Outbound
- Blended
- Dialers: Preview
- Progressive
- Power & Predictive
- IVR
- Sophisticated PBX
- Coaching
- Whispering & Barge in
- Real time monitoring
- CRM Lite
- ACD
- Inbound
- Outbound
- Blended
- Dialers: Preview
- Progressive
- Power & Predictive
- IVR
- Sophisticated PBX
- Coaching
- Whispering & Barge in
- Real time monitoring
- CRM Lite
Omni (Cloud)
USD 60.00 //User/Month
USD0.00
Perfect for your business requirements and platform usage.
BOOK A DEMO- Include features of Classic plan
- plus
- Unified Inbox
- SMS
- Web Chat: with audio and video call
- Web Click to Call
- Web Call Back
- Multichannel recording
- Live Assistance
- Include features of Classic plan
- plus
- Unified Inbox
- SMS
- Web Chat: with audio and video call
- Web Click to Call
- Web Call Back
- Multichannel recording
- Live Assistance
Play (Cloud)
USD 60.00 //User/Month
USD0.00
Perfect for your business requirements and platform usage.
BOOK A DEMO- Includes features of Classic plan
- plus
- Gamification
- Customizable games
- Objectives by agent
- group and area
- Customizable measures and objectives
- Badges
- Daily game
- Rankings
- Dynamic queries
- Includes features of Classic plan
- plus
- Gamification
- Customizable games
- Objectives by agent
- group and area
- Customizable measures and objectives
- Badges
- Daily game
- Rankings
- Dynamic queries
Full (Cloud)
USD 70.00 //User/Month
USD0.00
Perfect for your business requirements and platform usage.
BOOK A DEMO- Includes feature of Play plan
- plus
- Includes feature of Play plan
- plus
Classic (On-Premise)
USD 40.00 //User/Month
USD0.00
Perfect for your business requirements and platform usage.
BOOK A DEMO- Includes features of Classic (Cloud) plan
- Includes features of Classic (Cloud) plan
Omni (On-Premise)
USD 50.00 //User/Month
USD0.00
Perfect for your business requirements and platform usage.
BOOK A DEMO- Includes features of Omni (Cloud) plan
- Includes features of Omni (Cloud) plan
Play (On-Premise)
USD 50.00 //User/Month
USD0.00
Perfect for your business requirements and platform usage.
BOOK A DEMO- Includes features of Play (Cloud) plan
- Includes features of Play (Cloud) plan
Full (On-Premise)
USD 60.00 //User/Month
USD0.00
Perfect for your business requirements and platform usage.
BOOK A DEMO- Includes features of Full (Cloud) plan
- Includes features of Full (Cloud) plan
Key Specification
| Other Categories: | |
|---|---|
| Deployment: | Cloud Hosted |
| Customer Support: | Phone,Business Hours,Online (Ticket) |
| Customization: | No |
| Languages Support: | English |
Who uses uContact
Company Details
- Company Name: uContact
- Headquarter: Montevideo, Montevideo Uruguay
uContact Description
Key Features & Specifications
- Outbound Call Center
- Inbound Call Center
- Concurrency Support
- Queue Management (Calls)
- IVR Support
- Auto Call Recording
- Call Monitoring
- Live Chat
- Progressive Dialer
- Predictive Dialer
uContact Video
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User Reviews
WRITE A REVIEW
What do you like best?
Thanks to uContact we were able to increase dramatically our collection rate. It is super easy to use and offers all the possible dialers so you can choose the one that suits your campaigns best.
uContact is prepared to manage a massive amounts of call volume, with good quality and quick response.
Different strategies helps you keep the abandon rate low and the calls flow running properly. It allows us to pull recorded calls for audit and quality control. Their measurements features for quality control are great and easy to use.
What do you dislike?
We have no complaint of the solution, the company always provided us with the solution to the issues raised
Recommendations to others considering the product:
uContact is a very user friendly platform. The team is constantly improving it and evolving on their customer needs with regular releases.
What problems are you solving with the product? What benefits have you realized?
We increase the dialing performance using the different type of dialers of uContact.
What do you like best?
Thanks to uContact we were able to increase dramatically our collection rate. It is super easy to use and offers all the possible dialers so you can choose the one that suits your campaigns best.
uContact is prepared to manage a massive amounts of call volume, with good quality and quick response.
Different strategies helps you keep the abandon rate low and the calls flow running properly. It allows us to pull recorded calls for audit and quality control. Their measurements features for quality control are great and easy to use.
What do you dislike?
We have no complaint of the solution, the company always provided us with the solution to the issues raised
Recommendations to others considering the product:
uContact is a very user friendly platform. The team is constantly improving it and evolving on their customer needs with regular releases.
What problems are you solving with the product? What benefits have you realized?
We increase the dialing performance using the different type of dialers of uContact.
What do you like best?
Super efficient for supervising and managing your call center. They offer dashboards with real time data, recordings of every channel interaction, listen to calls, dialer monitoring with live feed, agents performance measurements, live coaching for sales day, and many others that makes an easy task when needing to be on top of your call center performance.
What do you dislike?
N/A
What problems are you solving with the product? What benefits have you realized?
We have a concrete and positive vision in the reports offered by the tool. And so we managed to shorten our service time.
What do you like best?
Super efficient for supervising and managing your call center. They offer dashboards with real time data, recordings of every channel interaction, listen to calls, dialer monitoring with live feed, agents performance measurements, live coaching for sales day, and many others that makes an easy task when needing to be on top of your call center performance.
What do you dislike?
N/A
What problems are you solving with the product? What benefits have you realized?
We have a concrete and positive vision in the reports offered by the tool. And so we managed to shorten our service time.
What do you like best?
After doing a very lengthy research and several RFPs we ended up with Integra and its U Contac Solution, it’s extremely complete I wanted a CRM (which is adaptable to our needs) several channels (Chat, E-mail, telephone and eventually social media) also the ability to adapt it and flexible solutions, it meets all. In addition it has the best price in the market product-features.
I have been working in the industry for over 15 years and I must say the setup and transition was smooth and really supportive, as any setup there are minor glitches and adjustments that come up, however they were quickly corrected or adapted to our needs, best product you can have for your call center.
What do you dislike?
N/A
Recommendations to others considering the product:
Make sure you know exactly what you need and dont switch too much, this is mainly because it can be greatly tailored from the beggining, although the service is really quick you will save time.
What problems are you solving with the product? What benefits have you realized?
Customer service, tech support, and billing issues. It’s very easy to contact us and handle several interactions at the same time.
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Frequently asked questions
Everything you need to know about discovering, comparing, and choosing the right AI software for your business.
uContact has 8 plans,
- Classic (Cloud) USD 50.00 /User/Month
- Omni (Cloud) USD 60.00 /User/Month
- Play (Cloud) USD 60.00 /User/Month
- Full (Cloud) USD 70.00 /User/Month
- Classic (On-Premise) USD 40.00 /User/Month
- Omni (On-Premise) USD 50.00 /User/Month
- Play (On-Premise) USD 50.00 /User/Month
- Full (On-Premise) USD 60.00 /User/Month
uContact is the Call Center Software used for the below functionalities.
Top 5 uContact features
- Outbound Call Center
- Inbound Call Center
- Concurrency Support
- Queue Management (Calls)
- IVR Support
uContact provides Phone,Business Hours,Online (Ticket) support.
uContact is not allowing Free Trial.
uContact provides Help Guides,Blogs,Video Guides for the software training.
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