Marg Timely

Missing invoices in despite of a credit card debit. Our monthly plan is $24 and a recent debit of over 200€ pops up - with no mean to erase our credit card infos.

Software is great on the face of things - however, being charged fees for non existent payments being ‘processed’ is not so great.As a result, I’ll be using the platform for the bare minimum to ensure no more of my money is taken for them doing nothing.

It first when we used it for our clinic it all seemed pretty good and easy to use. Staff / helpdesk really good. But as our business is in the UK and their head office is in Australia there is a time difference when trying to sort out issues we are encountering. There seems to be a lot of bug issues...you get one thing sorted then another thing happens. I just feel they have a small team developing the software and they do not seem to have an understanding of the various businesses it using it. The most basic things required seem tedious and you have to click so many buttons to get where you need.For example we sell a lot of packages, predominantly 90% of our business is packages. So the redemption of each session a client has doesn't always go correctly. They have a pc version and a iOS version which we use on our iPad and they both work differently and we end up with many appointments not redeemed and it really confuses our employees and clients. So we have to manually check each clients history to make sure their packages are redeemed. Plus when they make new updates there are many bugs that happen on the most basic things. I just think this industry is growing and the demand for good reliable software is on the increase and I feel that Timely are lagging and trying to play catch up when they do not have the infrastructure to move very quickly which has a knock on effect on their client's business. We are at the moment having a look at other software that will be good for our business. But thank God we noticed all of this before we expanded our business to other locations and having to spend loads of time trying to fix issues arising on a daily basis. I would suggest trying a more reliable software...to save you the effort and stress.

Digital Marketing - GTM functionality doesn't work. **Update The Product Manager has got in touch personally and has reassured me that it is a priority for them to get this problem sorted.

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