Marg Telax
Marg ERP 9+
4.4
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Pricing of Marg ERP-Pharmaceutical Industry Software
Pricing plans
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- Call recording
- Escalation Management
- Inbound Call Center
- Outbound Call Center
- Progressive Dialer
- Queue Management
- Real-time Chat
- Call recording
- Escalation Management
- Inbound Call Center
- Outbound Call Center
- Progressive Dialer
- Queue Management
- Real-time Chat
Key Specification
| Other Categories: | |
|---|---|
| Deployment: | Cloud Hosted |
| Customer Support: | Phone,Business Hours,Online (Ticket) |
| Customization: | No |
| Languages Support: | English |
Who uses Telax
Company Details
- Company Name: Telax
- Headquarter: Ontario, California United States
Telax Description
Key Features & Specifications
- Outbound Call Center
- Inbound Call Center
- Concurrency Support
- Queue Management (Calls)
- IVR Support
- Auto Call Recording
- Call Monitoring
- Live Chat
- Progressive Dialer
- Predictive Dialer
Telax Video
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User Reviews
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What do you like best?
The support team is great. Developers are responsive. Support is available at almost anytime.
What do you dislike?
Their outbound dialer is not up to par with other dialers. It lacks call suppression. Searching to remove names off of outbound lists is a PINTA to do. There is no predictive nature to their outbound dialer.
Recommendations to others considering the product
They have great support but are not ready to be considered an outbound dialing system without call suppression, predictive dialer ratios. In addition other dialers can create calling schedules based on the area code of phone numbers in the list, they are not able to do this yet.
What business problems are you solving with the product? What benefits have you realized?
We moved to telax because we lacked analytics for outbound calls with our old dialer system. While we gained a lot of data the dialer lacks essential features for an outbound dialer, which has caused us problems.
What do you like best?
I like the way you can set up the call flows, our company has multiply IVR"s and It can route each on of them completely different and then even more when different key entrees.
What do you dislike?
When we set it up we had 19 users and at $100.00 a set it was pretty pricey
What business problems are you solving with the product? What benefits have you realized?
We use an overflow company and we can chose what queues route to them and what queues route within our company to different departments
What do you like best?
I find the Telax support staff to be very helpful. They dig until the find the problem, then don't stop until it's fixed.
What do you dislike?
The monitor screen does not refresh fast enough for real time updates.
Recommendations to others considering the product
Excellent customer service
What business problems are you solving with the product? What benefits have you realized?
Call center monitoring, live monitoring, voice recording, reports.
What do you like best?
I like the reporting portion of Telax the best. holding our CSS's accountable by using the data provided
What do you dislike?
Return email in regard to problems sometimes take a day to get a response. then sometimes, it takes weeks before I hear about the solution or sometimes I don't and have to follow up to see progress
What business problems are you solving with the product? What benefits have you realized?
Any time we need a report added, Telax is able to get the info to the correct team in order to get it generalted
What do you like best?
Ease of use for endusers. Training requirements are minimum
What do you dislike?
Room for improvement with chat functionality
Recommendations to others considering the product
Good product for IVR
What business problems are you solving with the product? What benefits have you realized?
Reporting has improved our ability to schedule staff and maintain service levels
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Frequently asked questions
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Telax has 1 plans,
- Telax USD 0.00
Telax is the Call Center Software used for the below functionalities.
Top 5 Telax features
- Outbound Call Center
- Inbound Call Center
- Concurrency Support
- Queue Management (Calls)
- IVR Support
Telax provides Phone,Business Hours,Online (Ticket) support.
Telax is not allowing Free Trial.
Telax provides Help Guides,Blogs,Video Guides for the software training.
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