Marg TalkDesk
Marg ERP 9+
4.4
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Pricing of Marg ERP-Pharmaceutical Industry Software
Pricing plans
Introduce pricing plans
Simple, transparent pricing that grows with you. Try any plan free for 30 days.
CX Cloud Professional
USD 0.00 /
USD0.00
Perfect for your business requirements and platform usage.
BOOK A DEMO- ACD
- IVR (Studio)
- Real-time dashboards (Live)
- Business Intelligence (Explore)
- Industry's deepest Salesforce integration
- 60+ out-of-the-box integrations
- 80+ AppConnect partners
- Mood Sentiment
- Guardian Standard
- Connections Standard
- AI Trainer
- Omnichannel
- Workforce Management
- Quality Management
- QM Assist
- Speech Analytics
- Virtual Agent
- Guide
- PCI Payment
- Local Presence
- Salesforce Smart SMS
- Proxy
- Screen Recording
- ACD
- IVR (Studio)
- Real-time dashboards (Live)
- Business Intelligence (Explore)
- Industry's de
CX Cloud Professional Plus
USD 0.00 /
USD0.00
Perfect for your business requirements and platform usage.
BOOK A DEMO- Includes features of CX Cloud Professional plan
- plus
- Mobile Agent (Android & iOS)
- Real-time & historical reporting APIs
- CSAT SMS Surveys
- Studio Functions
- Includes features of Add-ons
- Includes features of CX Cloud Professional plan
- plus
- Mobile Agent (Android & iOS)
- Real-time & historical reporting APIs
- CSAT SMS Surveys
- Studio Functions
- Includes features of Add-ons
CX Cloud Enterprise
USD 0.00 /
USD0.00
Perfect for your business requirements and platform usage.
BOOK A DEMO- Includes features of CX Cloud Professional Plus plan
- plus
- 100% uptime SLA
- Custom report & dashboard creation
- All APIs
- Includes features of Add-ons
- Includes features of CX Cloud Professional Plus plan
- plus
- 100% uptime SLA
- Custom report & dashboard creation
- All APIs
- Includes features of Add-ons
Key Specification
| Other Categories: | |
|---|---|
| Deployment: | Cloud Hosted |
| Customer Support: | Phone,Online (Ticket) |
| Customization: | No |
| Languages Support: | English |
Who uses TalkDesk
Company Details
- Company Name: TalkDesk
- Headquarter: San Francisco, California United States
TalkDesk Description
Key Features & Specifications
- Outbound Call Center
- Inbound Call Center
- Concurrency Support
- Queue Management (Calls)
- IVR Support
- Auto Call Recording
- Call Monitoring
- Live Chat
- Progressive Dialer
- Predictive Dialer
TalkDesk Video
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User Reviews
WRITE A REVIEW
What do you like best?
Nothing, this platform is terrible for call management.
What do you dislike?
Calls are constantly dropping and if you are lucky to get a call the callers are often unable to hear you when you answer. There are also weird things were calls won't be able to be placed on hold and you have to use the mute button instead and phantom hold music will play after a call is finished.
Recommendations to others considering the product
It would be helpful if there was better call quality and control. There is no easy way to report tech issues to support which makes it difficult to get any answers. I would recommend trying another service as Talkdesk is not worth the money in any way.
What business problems are you solving with the product? What benefits have you realized?
None, this platform has been terrible for providing online tech support.
What do you like best?
There's nothing I really like about this company.
What do you dislike?
Sales person would say yes to everything you ask them. But wouldn't actually follow through. He also didn't disclose a charge when we specifically asked them about every fee involved. Zero support once you paid for their service. Would not recommend. Go with RingDNA or someone else.
Recommendations to others considering the product
Don't bother!
What business problems are you solving with the product? What benefits have you realized?
Nothing other companies are not already providing.
What do you like best?
The voicemail drop is nice. Click to call functionality is pretty basic but works
What do you dislike?
Constant issues with audio quality and the other end being able to hear me. I have tested my bandwith and am connect via eithernet cable so I know that it no the problem. I can often not go through the prompts of a digital attendant. There is very basic salesforce integrsation which calls log a task but you can not manage exisitng task or set a follow up. There is no mobile app and there is no ability to click to dial to a cell phone
Recommendations to others considering the product
This tool seems aimed at call center environments but is not very useful to a sales floor making outbound dialing efforts. I would recommend you avoid this product as a sales team there are much better applications out there with CRM functionality.
Ask about timelines and roadmap for better salesforce and CRM integrations. Also, the development of a mobile app.
What business problems are you solving with the product? What benefits have you realized?
Got me.
What do you like best?
I guess in the small number of things that I can sift through to say I like is the fact that calls can actually be made from the application. But not much else.
What do you dislike?
I dislike the bugs. It seems talk desk has a mind of it's own. Shutting down when it wants. Transferring calls that shouldn't be. Adjusting the volume and input is a real pain. We also have issues with adding a third party to calls.
What problems are you solving with the product? What benefits have you realized?
Talkdesk allows us to communicate and address our clients concerns. It provides them a way reach us. This tool also allows us to easily provide quality assurance.
What do you like best?
The platform itself is outstanding. It has a great interface and reporting features.
What do you dislike?
Their customer support and care for the customer is non-existent. By the time they respond to a help request we typically had already figured out the issue.
In a different scenario at a different company, I found them to be unwilling to work with people through issues in agreements.
Overall, for the price and the horrible service, there are better options out there.
What problems are you solving with the product? What benefits have you realized?
None, I was unable to integrate it with my current set up but I am forced to pay the bill anyway. I have paid for absolutely nothing.
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Frequently asked questions
Everything you need to know about discovering, comparing, and choosing the right AI software for your business.
TalkDesk has 3 plans,
- CX Cloud Professional USD 0.00
- CX Cloud Professional Plus USD 0.00
- CX Cloud Enterprise USD 0.00
TalkDesk is the Call Center Software used for the below functionalities.
Top 5 TalkDesk features
- Outbound Call Center
- Inbound Call Center
- Concurrency Support
- Queue Management (Calls)
- IVR Support
TalkDesk provides Phone,Online (Ticket) support.
TalkDesk is not allowing Free Trial.
TalkDesk provides Help Guides,Video Guides,Blogs for the software training.
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