Marg Sharpen
Marg ERP 9+
3.5
Write Review
Pricing of Marg ERP-Pharmaceutical Industry Software
Pricing plans
Introduce pricing plans
Simple, transparent pricing that grows with you. Try any plan free for 30 days.
Sharpen Voice
USD 5.00 /
USD0.00
Perfect for your business requirements and platform usage.
BOOK A DEMO- Administrator Configuration
- Financially Backed SLA’s
- Support: Customer Care
- Client Experience - Additional Charge
- Telco - Additional Charge
- Administrator Configuration
- Financially Backed SLA’s
- Support: Customer Care
- Client Experience - Additional Charge
- Telco - Additional Charge
Sharpen Connect
USD 15.00 /
USD0.00
Perfect for your business requirements and platform usage.
BOOK A DEMO- Cloud-Native Platform
- Security & Compliance
- Administrator Configuration
- Unified Communications
- Financially Backed SLA’s
- Development Tools
- Support: Customer Care
- Client Experience - Additional Charge
- Telco - Additional Charg e
- Cloud-Native Platform
- Security & Compliance
- Administrator Configuration
- Unified Communications
- Financially Backed SLA’s
- Development Tools
- Support: Customer Care
- Client Experience - Additional Charge
- Telco - Additional Charg e
Sharpen Empower
USD 109.00 /
USD0.00
Perfect for your business requirements and platform usage.
BOOK A DEMO- Cloud-Native Platform
- Security & Compliance
- Administrator Configuration
- Unified Communications
- Financially Backed SLA’s
- Development Tools
- Support: Customer Care
- Client Experience - Additional Charge
- Integrations
- Analytics & Insights
- Omni-Channel
- Agent Desktop
- Supervisor Interface
- ACD
- Sharpen Logic: IVR/IVA
- Sharpen University: WFO/QA
- Survey
- Sharpen Tables
- Actions: Automated Robotic Processes
- Cadence: Outbound Campaign Manager - Additional Charge
- Telco - Additional Charge
- Cloud-Native Platform
- Sec
Key Specification
| Other Categories: | |
|---|---|
| Deployment: | Cloud Hosted |
| Customer Support: | Phone |
| Customization: | No |
| Languages Support: | English |
Who uses Sharpen
Company Details
- Company Name: Sharpen
- Headquarter: Indiana,
Sharpen Description
Key Features & Specifications
- Outbound Call Center
- Inbound Call Center
- Concurrency Support
- Queue Management (Calls)
- IVR Support
- Auto Call Recording
- Call Monitoring
- Live Chat
- Progressive Dialer
- Predictive Dialer
Sharpen Video
Alternative
More Alternative
Keka HR Payroll Platform Screenshots
User Reviews
WRITE A REVIEW
What do you like best?
Being able to route my calls through the online dashboard.
What do you dislike?
The softphone capabilities are extremely lacking. With our previous phone provider I used only a soft-phone through my computer but had to end up getting a hard phone once we switched to Sharpen because of so many issues with connectivity and just basic user abilities like not being able to have a phone ringer if head phones are plugged in.
What problems are you solving with the product? What benefits have you realized?
It replaces a previous phone service.
What do you like best?
I think our support team likes this platform, but we are not enjoying it on the sales side.
What do you dislike?
We used to get around 20-30 inbound phone calls a week for our team. As well as 5 voicemails left during the week for follow up, we now get around 5 calls a week with no voicemails. We can't diagnose why we are no longer getting the calls. I have tried testing leaving voicemails and I do not receive them. I think that the platform is also supposed to be for support or call centers. We do not operate as a call center, so it doesn't seem like a good fit for our sales teams.
What problems are you solving with the product? What benefits have you realized?
na
What do you like best?
I think our support team likes this platform, but we are not enjoying it on the sales side.
What do you dislike?
We used to get around 20-30 inbound phone calls a week for our team. As well as 5 voicemails left during the week for follow up, we now get around 5 calls a week with no voicemails. We can't diagnose why we are no longer getting the calls. I have tried testing leaving voicemails and I do not receive them. I think that the platform is also supposed to be for support or call centers. We do not operate as a call center, so it doesn't seem like a good fit for our sales teams.
What problems are you solving with the product? What benefits have you realized?
na
What do you like best?
In my opinion the only thing these guys have going for them is the flexibility of their platform. The web based softphone is really cool and the only reason they don't get a zero.
What do you dislike?
Latency on calls is generally bad, sometimes so much as to be unusable. There are weird problems with softphones unable to call wired phones. Call routing is hit and miss. Wired phones intermittently will not provision, or lose configuration after having successfully provisioned. I mean, this is the basic stuff that you'd expect people providing you telephony to get right.
Recommendations to others considering the product:
Look elsewhere.
What problems are you solving with the product? What benefits have you realized?
I receive fewer calls, therefore I'm able to focus on project work uninterrupted.
What do you like best?
Friendly staff and supporting a local company
What do you dislike?
Not that I dislike things but would like to know more options I have with their services and would love to hear from them more often about new things.
Recommendations to others considering the product
Easy to use for most small businesses.
What business problems are you solving with the product? What benefits have you realized?
Need to go to VOIP Systems
Keka HR Payroll Platform Key Clients
Frequently asked questions
Everything you need to know about discovering, comparing, and choosing the right AI software for your business.
Sharpen has 3 plans,
- Sharpen Voice USD 5.00
- Sharpen Connect USD 15.00
- Sharpen Empower USD 109.00
Sharpen is the AI Call Center Software used for the below functionalities.
Top 5 Sharpen features
- Outbound Call Center
- Inbound Call Center
- Concurrency Support
- Queue Management (Calls)
- IVR Support
Sharpen provides Phone support.
Sharpen is not allowing Free Trial.
Sharpen provides Help Guides,Blogs,Video Guides for the software training.
Need Help Selecting
the Right AI Solution?
Speak with our team for tailored recommendations and insights to accelerate your AI adoption.
