Marg Lightspeed eCom

Het systeem kan niet het essentiele en is een zeeeer groot probleem.. Wij hebben omnichanel en duizenden artikelen en maten.Als je als klant bijv. schoenmaat 39 zoekt in de webshop, dan moet je de voorraad van die maat kunnen zien en niet de maten 39 die uitverkocht zijn. Dit is hoogst klantonvriendelijk en weigeren ze om aan te passen.Met meerdere webshopbouwers gesproken en iedereen zegt hetzelfde dat ze dit zeer vaak moeten vernemen en je er pas achter komt wanneer je het systeem al aangekocht en geimplementeerd hebt. Lightspeed doe hier dringend iets aan. Hiervoor wil ik toch menige webshop eigenaar voor behouden.

We use lightspeed now in 11 states and I cant seem to go a single month without my team telling me we are down and they cannot collect money. It is costing us a ton of money.

Our 9 sites have recently started to use Lightspeed L Series. From an accounting point-of-view the Lightspeed support is exceptionally poor. The support staff know very little about what the individual elements of the Lightspeed accounting setup actually do (their own software!) and absolutely nothing about the impact on other third party accounting software. So brace yourself for a difficult time figuring out how the automated postings come through from Lightspeed to your accounting software! Lightspeed support are next to useless in my experience. Lots of time on hold listening to the wonderful 'on hold' music!!!

To all the lightspeed Customers,I have been using Lightspeed since 2015 and I was the fist one to introduce lightspeed in Montreal for the dine-in restaurant. We started from 1.0 version of the lightspeed. I was very happy with their service,support and new initiative. I have used lightspeed for my three locations without checking any price. We opened the fourth location and contacted our Account Management Executive. She did not sales properly and messed up so many things. We had contacted well in advance and planned our opening date. She sent only hardwares well in advance and trying to charge us for the software part without even opening the branch. She was very keen to get the business not to fulfil customer needs. She went for the vacation with out sending lightspeed server along with hardware and they did not communicate to us she missed out lightspeed server when they send other hardwares. We came to know once opened the box by the installer- Jean-Louis, Lightspeed installation partner. He installed and set up everything without lightspeed. We could not operate the business even though business started because of lightspeed was missing. We had to wait two weeks to get the lightspeed and we lost two weeks business because Account Manager careless. We complaint to the our customer service manager. We did not understand business impact and lost of revenue. He was keep insisting to us we will reimburse one month lightspeed license cost fee. He did not convince and satisfy customer problem and let us to cancel the lightspeed . He is talking about the contract and did not realize real time problem and cause of the problem. Being loyal customers for the last 5 years, I would like to cancel lightspeed service from all my locations(four locations so far) and discussing with lawyer to take legal action again lightspeed. New team of lightspeed don't value customers. Lightspeed will go down if they continue the service like this. Hopefully management will fix the issue and resolve the customer satisfaction issues.

Worst Customer Support. The only thing this company is good for is taking your money. I first started my service last year every time you want something to be updated it takes 5-7 Business days, and you call after 7 days it will take another 5-7 days. And once it gets done the other representative tells you didn't request the right thing, you have to do this to make it work, Then the whole cycle needs to be redone. The company should hire the right people. and keep in mind you have keep you service on while they do everything to update their system. after going back and forth with them for 4 months i cancelled my service. Then again I get a call ohh we will fix everything don't worry about it, again the same thing. they charged my card twice. and know i have to fight with them to get my money back. and Yes this time I cancelled my service.