Marg Calabrio One
Marg ERP 9+
4.2
Write Review
Pricing of Marg ERP-Pharmaceutical Industry Software
Pricing plans
Introduce pricing plans
Simple, transparent pricing that grows with you. Try any plan free for 30 days.
Calabrio ONE
USD 0.00 /
USD0.00
Perfect for your business requirements and platform usage.
BOOK A DEMO- Call recording
- Quality management
- Workforce Management
- Calabrio Analytics
- Data Management
- Call recording
- Quality management
- Workforce Management
- Calabrio Analytics
- Data Management
Key Specification
| Other Categories: | |
|---|---|
| Deployment: | Cloud Hosted |
| Customer Support: | Phone |
| Customization: | No |
| Languages Support: | English |
Who uses Calabrio One
Company Details
- Company Name: Calabrio One
- Headquarter: Minneapolis,
Calabrio One Description
Key Features & Specifications
- Outbound Call Center
- Inbound Call Center
- Concurrency Support
- Queue Management (Calls)
- IVR Support
- Auto Call Recording
- Call Monitoring
- Live Chat
- Progressive Dialer
- Predictive Dialer
Calabrio One Video
Alternative
More Alternative
Keka HR Payroll Platform Screenshots
User Reviews
WRITE A REVIEW
What do you like best?
Calabro One allows you to color code the different schedule items.
What do you dislike?
The functions that were promised by the sales crew were not present in the actual product. We have had more down time from our WFM tool in the past few weeks than we had in over 3 years with our previous WFM tool. Likewise, some of the features that are present do not work as intended. We have had multiple bug reports opened with Calabrio, some would be considered major enough that we can't believe they wouldn't already have an open ticket from their other clients. We have learned sometimes they do, but they keep all the tickets separate. If they fix something in their cloud for one user, they don't necessarily share that for the other users.
Recommendations to others considering the product:
I would recommend you continue looking for another WFM tool. Calabrio has done a great job of promising more than it delivers.
What problems are you solving with the product? What benefits have you realized?
We allow agents to report their absences directly from the tool now as opposed to requiring they contact a supervisor, who may be absent that day as well.
What do you like best?
Calabro One allows you to color code the different schedule items.
What do you dislike?
The functions that were promised by the sales crew were not present in the actual product. We have had more down time from our WFM tool in the past few weeks than we had in over 3 years with our previous WFM tool. Likewise, some of the features that are present do not work as intended. We have had multiple bug reports opened with Calabrio, some would be considered major enough that we can't believe they wouldn't already have an open ticket from their other clients. We have learned sometimes they do, but they keep all the tickets separate. If they fix something in their cloud for one user, they don't necessarily share that for the other users.
Recommendations to others considering the product:
I would recommend you continue looking for another WFM tool. Calabrio has done a great job of promising more than it delivers.
What problems are you solving with the product? What benefits have you realized?
We allow agents to report their absences directly from the tool now as opposed to requiring they contact a supervisor, who may be absent that day as well.
What do you like best?
Calabrio's greatest strength is that it is a system that you can learn to use in a short amount of time.
What do you dislike?
I do not like that Calabrio's workforce management software does not have alot of power options such as multiple deletes (for exceptions, Automatic schedule creation (based on the needed staff forecast or automatic leave approval based on the intra-day staffing.
What business problems are you solving with the product? What benefits have you realized?
We use Calabrio to determine the intraday volume patters and staffing patterns to determine when we are over or understaffed. We use that information to determine if we need to add staff or allow for additional off phone activities.
What do you like best?
It organized agents schedules better than an excel sheet.
What do you dislike?
It keeps crashing when there are too many people working in the system.
What business problems are you solving with the product? What benefits have you realized?
We are able to track adherence.
What do you like best?
We have been using Calabrio products for less that a year. At the C3 conference, I met Sheldin and he has been an amazing advocate to lead us to the right resources to get us on the correct path.
What do you dislike?
It has been difficult on boarding because we don't fully understand the product.
Recommendations to others considering the product
I highly recommend purchasing and working directly with Calabrio for on boarding.
What business problems are you solving with the product? What benefits have you realized?
We are still in the process of figuring out all of the benefits of Calabrio ONE. Once we get past the growing pains, I hope to begin realizing benefits.
Keka HR Payroll Platform Key Clients
Frequently asked questions
Everything you need to know about discovering, comparing, and choosing the right AI software for your business.
Calabrio One has 1 plans,
- Calabrio ONE USD 0.00
Calabrio One is the Call Center Software used for the below functionalities.
Top 5 Calabrio One features
- Outbound Call Center
- Inbound Call Center
- Concurrency Support
- Queue Management (Calls)
- IVR Support
Calabrio One provides Phone support.
Calabrio One is not allowing Free Trial.
Calabrio One provides Help Guides,Blogs for the software training.
Need Help Selecting
the Right AI Solution?
Speak with our team for tailored recommendations and insights to accelerate your AI adoption.
