Talisma KnowledgeBase
By Talisma KnowledgeBase
Onetime(Perpetual License)
Not Available
The Talisma Knowledgebase allows service and support groups to capture, create, and refine knowledge solutions as part of their daily workflow. Solutions that are approved and published to the knowledgebase become immediately available for shared use across functional areas and multiple channels, including phone, email, chat, and the Web. Tracking and reporting features include knowledge articles accessed, categories of knowledge used, questions asked that did not result in a correct answer, customer satisfaction levels, and much more.