CA Service Desk Manager
By Broadcom
What is CA Service Desk Manager?
CA Service Desk Manager is an enterprise-level IT service management (ITSM) solution developed by Computer Associates, now part of Broadcom. Commonly known as CA service desk, Service Desk Manager CA, or CA help desk, it helps organizations manage IT support operations such as incident handling, problem resolution, and service requests through a centralized system. Also referred to as Computer Associates Service Desk, this computer associates help desk software enables teams to track tickets, manage SLAs, and automate IT workflows efficiently. It integrates with broader CA service management tools to support asset, change, and configuration management, making it a scalable and reliable solution for large enterprises seeking structured IT support and improved service quality.