Marg Zoho Projects

Only thing I like is "Price Point". Without that cheap price i have nothing to like about this product.

1. Customer Support, 2. The notification system, 3. Workplace View, 4. No independent control on the subtask. There are a thousand things they can do and yet they don't do those or don't want to. Sometimes they take away featured those are useful within tons of waste features.

We are moving to another vendor.

Another thing is, We requested a call with ZOHO on their features. They replied on my tickets 30 days later and then we set up a call where they agree to show but they did not show up. Customer support is ridiculously bad.

What do you like best?

What do you dislike?

I do not like this software at all. It's good for making notes for myself and recording deadlines, but that's all i Ultimately use it for.

I took the training course, and the person who hosted it was so boring, I couldn't even pay attention. I got nothing out of it. On top of it, using a system like this might be useful if you have a bunch of people who sit around all day and do nothing but enter in projects and benchmarks on the projects, otherwise, I would rather send an email.

Accountability, project management.

What do you like best?

What do you dislike?

PROS & CONS

What are the best aspects of this product?

There is very little, if anything about this product that is likable. I guess, if pushed, I would say the calendar feature and the forum features are interesting but by no means makes up for the lack of features overall of Zoho Project. We are a small to medium business that recently, and regrettably, transitioned from Harvest to Zoho. There is quite a gap in pricing between the two platforms but you get what you pay for, mainly how many users you have. Zoho Project feels more like a bata test platform, then an actual product that should be live and used by any business. If you are doing very basic project management, like planning a wedding or a home renovation this tool would be good for you. But why would you pay for it when you can get any template on-line for free. The only other "pros" I could manage to list is their support. They have a help representative chat feature which is good and they are responsive. Unfortunately for them and mean most of it was used to inform me that "that feature is currently not available".

What aspects are problematic or could work better?

Does not integrate with Quickbooks. Cannot add basic client contact information. Can't view all invoices that are due or in draft form (they force you to use another one of their clunky platforms. The Zoho Dashboard is terribly unhelpful and uninformative. You cannot run basic reports like; time reports for team members across projects, expenses, invoiced projects, etc. You can't even simply alphabetize Client Users, so as you add clients they are sorted by when you entered them, only. You can only export information in one format and the reports provide very little (helpful information; for example if you want to export your Clients. The report that is generated only provides the internal Client ID#, Name, User Name, Email Address, Role, Invoice. It does not provide State/End Dates, what Projects are associated with Clients, any Budget information, and so on, and so on. Invoice, Expense, and Time information are shown and available only through each individual Project. You cannot see all invoices due, total amount outstanding, time sheets, across Projects and Clients. You are forced to click into each individual project to access that information and once again, the reports you are able to generate are very limited. I could go on about all the "cons" associated with Zoho Project but I don't have time.

What features/services would you like to see in future versions of this product?

Integrate with other software platforms beside other Zoho products. Better reports. Access to information. Dashboard options.

What specific problems in your company were solved by this product?

None.

Are you a current user of this product?

Yes