Marg Zoho CRM

the product was a descent project management and crm tool

The customer service is terrible. I found the product to not be a good fit for our company and have been trying to cancel the service for the last 5 months. I tried every account setting I could find. There are no cancel options. I emailed zoho countless times mostly with no replies. I called a doze times. I finally received an email asking me to confirm my cancellation request. Which I did. A month later I got billed again. I am now filling a dispute with my credit card company.

We needed a google integrated project management tool

When its working its great and I love it

Tech support when we have an issue is very slow and poor and they call back service doesn't work.

They promised to call me in 30 mins and never called at all.

Answer you phone because you tell me to call you.

Call me back at because that's what you said you would do

I cant comment the moment cause I'm so upset and desperate for tech support

After using the trial for a day or so, it has alot of nice features for the price. However, that may not be enough to use it.

5yr + Infusionsoft customer and I wanted to check out more options as I may (or may not get more with my money using Zoho. After spending a ton of time sifting through your scattered bits and pieces of what you can offer and calling a phone number, we get a man in another country that keep's placing us on hold to connect us to sales. HELLO we called the number that said sales, why are we being connected to a tech specialist? Strike 1 as it seems your infrastructure is as cluttered as your website.

We request to be called back because the man on the other end can't get in touch with someone.

After more digging around on your website, we register for a few trials and now want to know a TOTAL COST for products we would need. Captain obvious says we should see this all on one page - nope! Everything is scattered about and we can't find anything that lists a PACKAGE price. Everything on your website is a complete mess and confusing. Nothing is orderly and is definitely not created with customer friendliness intentions. It looks like a software developer decided on the appearance. Strike 2 as now you're wasting our time.

We call another number that CLEARLY says if you are ready to purchase call this number, we call and low and behold another tech man in another country. He puts us on hold a few times looking for a sales specialist to help us. HELLO! It says the number we called was to SALES, hell you're own voice messaging menu said press 1 for the Sales CRM, why are we getting tech support? Something is clearly wrong. After finally speaking to someone that can help us, we get a call back about 40 minutes later from some other sales specialist. Once we told him we were already in contact with someone, he hung up the phone on us!!!! Strike 3! You're OUT! You just can't make this stuff up folks!

How on earth are you people in business? What do your customers do when they need to contact billing ? Call your IT department??? Clearly, you have issues with how you route or how you handle your calls. I could only imagine if this was the sales process how you guy's handle support. Frightening...

Revamp your entire sales staff and support staff. Check your phone routing, no idea why your sales phone number connects me to tech support and I need to wait around and kept getting put on hold for basic pre-sale questions.

CRM, Email marketing, ecommerce

It is better in pricing compared to others in the market

Unfortunately I cannot recommend Zoho at all. I signed up and wanted to use the mail function, I was only able to send emails out, but could not receive any mails. I tested it myself by sending me emails to the Zoho account, all I received were delivery mistake replies.

Tried to get hold of customer service via phone, nobody answered. I was asked to leave a voice mail, nobody called back. Also tried sending an email and no response. I wasted a lot of hours with this website, very happy to delete my account and switch to a competitor

Language learning software. Could not gain any benefits from this, only wasted multiple hours to conclude I will not use this

Fairly simple to use and has an ok amount of features to do what most people require.

Well, most things actually.

There's a lot of features (maybe too many actually but none of them are very well implemented. The UI is pretty old school. It's hard to find and do the things you need.

We encountered data loss on a daily basis so sales people had to enter the same information multiple times.

Not recommending this to anyone.

Find something else

We started out with Zoho because it was cheap but soon realized that we need to move to another solution to actually have some benefits from using a CRM compared to just a spreadsheet.