Marg WorkWave Service
Marg ERP 9+
3.6
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Pricing of Marg ERP-Pharmaceutical Industry Software
Pricing plans
Introduce pricing plans
Simple, transparent pricing that grows with you. Try any plan free for 30 days.
Standard Core
USD 0.00 /
USD0.00
Perfect for your business requirements and platform usage.
BOOK A DEMO- Account & Contact Management
- Credit Card Processing
- QuickBooks Integration (Online & Desktop)
- Customer Communication by Email
- Invoicing & Payments - Full Accounts Receivable Management
- Account & Contact Management
- Credit Card Processing
- QuickBooks Integration (Online & Desktop)
- Customer Communication by Email
- Invoicing & Payments - Full Accounts Receivable Management
Professional Core
USD 0.00 /
USD0.00
Perfect for your business requirements and platform usage.
BOOK A DEMO- Business Unit Management
- Report Writer
- Route Op
- Online Booking
- Customer Communication by Email & Text / Appointment Confirmations
- Business Unit Management
- Report Writer
- Route Op
- Online Booking
- Customer Communication by Email & Text / Appointment Confirmations
Key Specification
| Other Categories: | |
|---|---|
| Deployment: | Cloud Hosted |
| Customer Support: | Online (Ticket) |
| Customization: | No |
| Languages Support: | English |
Who uses WorkWave Service
Company Details
- Company Name: WorkWave Service
- Headquarter: Holmdel, New Jersey United States
WorkWave Service Description
Key Features & Specifications
- Offline Reporting
- Analytics (Workforce)
- Reporting
- Route Optimization
- Real-time Job Tracking
- Job Scheduling
- Compliance Management
- Digital Signature
- Attendance Management
- Inventory Management
- Claims Management
- Document Management
- Billing and Invoicing
WorkWave Service Video
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User Reviews
WRITE A REVIEW
What do you like best?
Overall, the user interface and design is straightforward and mostly easy to navigate. I really like that Workwave offers a multi-company dashboard to see your whole company at a glance which could allow you to keep track with various areas of your company. Workwave is compatible with Quickbooks Online, which is a must for our company. When it comes to their customer service, I would give Workwave a 9/10. Their support representatives have always given a quick initial response to issues, provide updates and follow up to ensure you are taken care of.
What do you dislike?
Here is where the list could get a bit lengthy, but I'll keep it short...We have used Workwave for about 8 months now, and in that time period, our company has experienced intense issues with this program. Although, the initial set up process went smooth, about two months into using this program we began to notice big problems. I'll start with when we realized several invoices were not being generated when we thought they were, nor were some of the ones that did generate get pushed over to Quickbooks Online. Then we realized our scheduled/recurring jobs that we spent a lot of time setting up in the beginning was in fact, not scheduling at all. This resulted in jobs and services getting completely overlooked, which resulted in losing a few clients. Although, the support reps did all they could to assist us, ultimately they had to just send everything to the developers for improvements to the program. The first major update finally occurred about 2 months later and most of those issues were fixed. However, just recently we noticed that billing address were getting changed to past, wrong address and invoices were never reaching clients or being returned back to us, which again is making us loose money and receive delayed payments. Although the interface is mostly easy to navigate, few things seem to work very seamless. There are several other smaller things I really dislike about Workwave, and honestly, I am a bit surprised our owner stuck it out with this program for so long. The developers are constantly trying to make improvements, but this program definitely has a long way to go.
Recommendations to others considering the product:
Although our company has experienced some intense issues with this program, I do think Workwave is headed in the right direction. The developers are constantly trying to fix and improve with program to work as it should seamlessly. They seem to really listen to your concerns and implement your suggestions. However, at this point I really wouldn't recommend Workwave until better improvements have been made.
What problems are you solving with the product? What benefits have you realized?
Workwave is a cloud based program that allows multiple users to see everything in real time. This has been great for our business since most of our main employees work either in the field or separate offices.
What do you like best?
It's flexible. You can manage multiple business units.
What do you dislike?
It's incredibly hard to learn, has too many options and when you want to change something, you might end up clicking through 16 pages. There is a lack of real sales tools (no e-sig, not follow up emails for estimates, no contract signing, etc), internal communications tools (no messaging, notifications or chat) or customer portals (customers have zero insight into payment/history). They are also amongst the most expensive and their pricing is still by "seat" which gets expensive if you simply want to have access on both mobile and computer.
Recommendations to others considering the product:
In addition to the usability and the lack of sales/customer features - we found the on-boarding to be extremely painful. It took months. Their migration team wasn't available for 2 months and what they were able to onboard and input for us, was extremely limited. We had to hire an entire team on our end just to input basic sales data in addition to the fees we paid to migrate onto WW in the first place.
What problems are you solving with the product? What benefits have you realized?
We needed some flexibility that didn't exist elsewhere. The benefits for the feature that we needed are NOT worth the downsides of using WorkWave. Many standard features for sales, communications and customers - are available on other platforms but not WW.
What do you like best?
They are constantly working at making the system better for each individual business. Great at emailing and calling us back or answering work related questions. And always quick on fixing any issues at the moment. Very open to our ideas and implementing them to help make the system personal for our business needs.
What do you dislike?
When the system has issues, which is seldom. I find some of the changes confusing at first when they are upgrading it. It takes added time to figure things out, but at the same time they are very eager to help, which is great. Too many different buttons to figure out where to add information or delete.
What problems are you solving with the product? What benefits have you realized?
All information is a click away. Much better system then what they had in the past. Still needs some work but they do take your input seriously.
What do you like best?
The training classes, The experienced staff, The way they listen to new ideas you present to help your business run smoother. Most of all, knowing whatever my questions may be. They are always answered within a timely manner. great software!
What do you dislike?
A little less flexibility in noon chargeable items, invoicing time frames
What problems are you solving with the product? What benefits have you realized?
The discontinuation if Qxpress and moving to Workwave. Not having to shop around for another scheduling software program.
What do you like best?
I love the scheduling and the ability to see the appointments and teams by miles!
What do you dislike?
I dislike there are often too many steps to get to one change. I think it could be simplified.
Recommendations to others considering the product:
Just continue to improve and be there when a customer needs answers and questions!
What problems are you solving with the product? What benefits have you realized?
The fact that we can see our team on a schedule and where they need to be when is great. Solves not knowing what location they should be at. Gives great ETA.
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Frequently asked questions
Everything you need to know about discovering, comparing, and choosing the right AI software for your business.
WorkWave Service has 2 plans,
- Standard Core USD 0.00
- Professional Core USD 0.00
WorkWave Service is the Field Service Management Software used for the below functionalities.
Top 5 WorkWave Service features
- Offline Reporting
- Analytics (Workforce)
- Reporting
- Route Optimization
- Real-time Job Tracking
WorkWave Service provides Online (Ticket) support.
WorkWave Service is not allowing Free Trial.
WorkWave Service provides Help Guides,Blogs,Video Guides for the software training.
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