Marg VoiceOps
Marg ERP 9+
4.8
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Pricing of Marg ERP-Pharmaceutical Industry Software
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- Custom Behaviors
- Accurate Transcripts
- Instant Search
- Custom Behaviors
- Accurate Transcripts
- Instant Search
Key Specification
| Other Categories: | |
|---|---|
| Deployment: | Cloud Hosted |
| Customer Support: | Phone,Business Hours,Online (Ticket) |
| Customization: | No |
| Languages Support: | English |
Who uses VoiceOps
Company Details
- Company Name: VoiceOps
- Headquarter: San Francisco, California United States
VoiceOps Description
VoiceOps Video
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User Reviews
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What do you like best?
I love the intuitive system and the progressive training.
What do you dislike?
I dislake the limited chat features.....
What problems are you solving with the product? What benefits have you realized?
Virtual call center
What do you like best?
Used it a few times. I rather talk to a computer . Rather than using my fingers.
What do you dislike?
It doesn’t always catch grammar mistakes or spelling mistakes .
What problems are you solving with the product? What benefits have you realized?
gives you more freedom
What do you like best?
I enjoy the 2-in-1 aspect of data and coaching. There isn’t always enough time to do both and VoiceOps kills two birds with one stone.
What do you dislike?
Nothing to dislike so far. In the initial phases of utilizing it.
Recommendations to others considering the product:
This program can allow sales managers to focus more on the sale and less in the data and analytics that’s go into a successful call. This program will be a game changer in the sales industry.
What problems are you solving with the product? What benefits have you realized?
This is an easy way to compile data and bring every sales rep up to speed on the best techniques to successfully close a deal.
What do you like best?
Accurate transcription, team-wide rollups, breakdowns by skill but easy to drill into calls and see context.
What do you dislike?
There's nothing that I dislike about this product. More flexibility in data queries would be great!
Recommendations to others considering the product:
Learn about why your top performing sales reps are successful - then hand those tactics to every single rep on your team. Why wouldn't you want that?
What problems are you solving with the product? What benefits have you realized?
We had zero insight into the difference between our top performers and bottom performers, or any real sense of what our reps are actually saying on their calls. VoiceOps solved both of those issues.
What do you like best?
Our team immediately saw an improvement in the effectiveness of our coaching sessions.
What do you dislike?
I haven't found anything to dislike - I'd love to be able to export a wider variety of reports, but that's not core to the function, so not having that function doesn't really detract.
Recommendations to others considering the product:
You rarely think "I'd rather have less data than more".
Call data is something we'll look back on in 5 years and think we were crazy for not demanding to see what our teams were saying, and how to best optimize.
What problems are you solving with the product? What benefits have you realized?
I've coached junior sales reps at multiple companies. Unless you have full time QA teams monitoring calls, you generally have no idea what your reps are saying. This solves that problem. I can see what my reps are saying, and immediately see areas that require heavier feedback.
The transcripts help when I need those reps to buy in to that feedback - I can point exactly to what they said, as opposed to having them push back and say "I never said that".
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Frequently asked questions
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VoiceOps has 1 plans,
- VoiceOps USD 0.00
VoiceOps provides Phone,Business Hours,Online (Ticket) support.
VoiceOps is not allowing Free Trial.
VoiceOps provides Help Guides,Blogs,Video Guides for the software training.
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