Marg Vision Helpdesk

Multi mailbox view was very nice, you could see a combined but also a separate view per company.

Everything was a bit slow and buggy at times.

Make sure you do your research. This is a good product but I wouldn't say it's the best.

Required a helpdesk for internal staff. It helps us quite a bit to separate out mailboxes as we're a multi tenant IT support.

The client portal is so user friendly compared to our previous software. The features are endless. Our employees have a wide range of technical skills and every one of them can use this application without any difficulty.

It took a little more work on the setup than I expected, but it was worth the wait.

Allow yourself some time for setup to be able to explore all the advantages before rolling it out.

We are keeping our emails free from the constant requests for help. It really keeps requests from getting lost in the shuffle or forgotten about. Faster receipt of tickets leads to faster resolution of problems and better service to our clients.

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface. The software is also available in an on-premises version, which is essential for us and sets it apart from many other products which are now cloud-only. We particularly like the built-in workflow functionality, and the capabilities to easily split and merge tickets.

While Vision Helpdesk is generally very intuitive, their documentation is a bit sparse. This probably wouldn't be nearly as much of an issue if going with the hosted version of the product instead of the on-prem version. Fortunately, Vision Helpdesk's support department is responsive and helpful. We would also like a bit more of the code base to be open-source; much of the product's source code is encrypted with Zend.

If you're installing on-premises, be sure to have a competent in-house IT team or consultant to do the installation and upkeep. Be prepared to do a bit of testing, experimentation, and trial-and-error (as Vision Helpdesk's documentation is not always the most helpful.

Vision Helpdesk provides us with an easy way to manage and track support tickets for our organization. This helps us to be more efficient and ensure that all of our support needs are handled effectively. The knowledgebase is also an effective tool to easily disseminate technical information to users and reduce helpdesk calls.

Vision Helpdesk has a great deal of configurable features that allow it to be very adaptable to business needs. The support team has been very helpful in helping us adopt the product.

Contacts from non-email channels can't automatically become conventional tickets. Some component occasionally requires logging out and back in so you can reply to tickets, though they say this will be corrected soon.

Wait till spring of 2018. Have processes in place that you want implement.

Support currently, evaluating for customer service.

VisionHelpDesk doesn't provide unnecessary features, all they have is all we need, all they provide are used by general user, anyone can configure it easly. it also provide easy access menu, very helpful !!

The responsive design must be improved little bit, especially for Replying ticket page. Then the custom field options must have other options. Also for Form Building, we can't set "is_required" for all field types.

They have great platforms, easy to use, responsive, but the most import is, they have very very perfect support

As a non-profit organization who help animals to get new home, we need platform to manage adoption candidates as easly as possible, and provide Animal Abuse Report as easy and as fast possible.