Marg VerticalResponse

Nothing - Wasted my Time only to have them take my 1400 private email client list and block my account with a Spring Beach email I sent with note to call me to Refinance their home loan - I am a Mortgage Broker. This is ptitful. Call to Customer Service stated they don;t allow various "words" in their emails.. MORTGAGE and REFINANCE are bad words to this Company apparently.

I am sorry I'm not sending Cupcake recipes or my take on the Kardashians.

Everything and the whole concept of their business

Nothing - Wasted my Time only to have them take my 1400 private email client list and block my account with a Spring Beach email I sent with note to call me to Refinance their home loan - I am a Mortgage Broker. This is ptitful. Call to Customer Service stated they don;t allow various "words" in their emails.. MORTGAGE and REFINANCE are bad words to this Company apparently.

I am sorry I'm not sending Cupcake recipes or my take on the Kardashians.

That there exists people like this online...still in 2015 that come up with these type of company's.

The cost of this app is what is appealing and the fact that it does work with Salesforce. However, other than that I really don't have much good to say about it.

Other than it being free I dislike the majority of what the app offers. The way in which email are created is very clunky and time consuming for staff. It takes up to a day sometimes to get a email out the door when the content has already been provided. That is because the majority of the time when we send test emails they look different than what we see in the preview. Their support is helpful when I do call in but normally there is a long wait and I am still never 100% satisfied with the email that are going out.

Go with a better option. Mailchimp or Campaign Monitor are much better options and you will save money and time in the end with either of those options.

Cost effective email solution with a connection yo Salesforce. Money savings, however that savings is washed out by all the staff time that it takes to create and send emails.

Easy to use interface. Thats about all I like.

We run email campaigns with links to download a paper, or watch a video, or attend an event. Post campaign we run a list of people that "clicked the link" so that we can call and follow-up. Come to find out that many of these reported clicks are "false clicks". They did not click the link after all. This ends up being a HUGE waste of time for our sales guys.

Look elsewhere. When I called support about this, they sweep it under the rug.

None. Now that I realize we are wasting our time following up on false clicks.

I mean....at the bare minimum it does what it's supposed to. So points for that, I guess.

How much space do you have?

What DON'T I dislike about it?! It's clunky and hard to work with. It tends to chop the edges off my finished documents. Even the Wizard feature isn't as user-friendly as they'd have you believe. The template feature is limited as all hell, and incorporating it into a document is a headache! YOU have to implement the Autosave feature, and heaven help you if you don't!

Run away! Save yourselves the headache and find another mail client....ANY mail client!

It does get mass emails sent, but not without a sacrifice to the gods and the tears of a yak.

I have nothing good to say about this Vertical Response.

Dealing with Customer service i was treated like a criminal. Apparently it is illegal to use email marketing for an established customer base. wait is that not VR's Business? Horrible to deal with and they don't like to refund your money once you give it to them. FYI this is the first time i have actually taken the time out of my day to write a bad review.

Do not use them

I have realized what a terrible company operates like. the only positive that came out of this is a lesson on how not to treat people