Marg VCC Live
Marg ERP 9+
4.7
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Pricing of Marg ERP-Pharmaceutical Industry Software
Pricing plans
Introduce pricing plans
Simple, transparent pricing that grows with you. Try any plan free for 30 days.
Standard
USD 60.00 //Month
USD50.00 /Month
Perfect for your business requirements and platform usage.
BOOK A DEMO- Campaign Management
- Outbound and Inbound Calls
- Reports and Statistics
- Voice Recording
- Telecommunications Services
- E-mail Support
- Predictive Dialer
- Internal Chat
- Automated E-mails
- User Right Management
- Web Integration
- Campaign Management
- Outbound and Inbound Calls
- Reports and Statistics
- Voice Recording
- Telecommunications Services
- E-mail Support
- Predictive Dialer
- Internal Chat
- Automated E-mails
- User Right Management
- Web Integration
Professional
USD 85.00 //Month
USD70.00 /Month
Perfect for your business requirements and platform usage.
BOOK A DEMO- Includes features of Standard plan
- plus
- Intelligent IVR
- Quality Control
- Expanded Data Handling
- Unique Statistics
- Wallboard
- Team Work Support
- API
- International Phone Numbers
- Personal Consultant
- Includes features of Standard plan
- plus
- Intelligent IVR
- Quality Control
- Expanded Data Handling
- Unique Statistics
- Wallboard
- Team Work Support
- API
- International Phone Numbers
- Personal Consultant
Multichannel
USD 105.00 //Month
USD85.00 /Month
Perfect for your business requirements and platform usage.
BOOK A DEMO- Includes features of Professional plan
- plus
- Sending Automated SMS
- Sending Automated Emails
- Dynamic SMS & Email templates
- Customer Care Email Handling
- Spam & Virus Filtering
- Ticket-based Case Handling
- Includes features of Professional plan
- plus
- Sending Automated SMS
- Sending Automated Emails
- Dynamic SMS & Email templates
- Customer Care Email Handling
- Spam & Virus Filtering
- Ticket-based Case Handling
- Includes features of Multichannel plan
- plus
- Higher Level of Security
- Premium Customer Care
- Support
- Includes features of Multichannel plan
- plus
- Higher Level of Security
- Premium Customer Care
- Support
Key Specification
| Other Categories: | |
|---|---|
| Deployment: | Cloud Hosted |
| Customer Support: | Phone,Online (Ticket) |
| Customization: | No |
| Languages Support: | English |
Who uses VCC Live
Company Details
- Company Name: VCC Live
- Headquarter: Budapest , Budapest Hungary
VCC Live Description
VCC Live Video
Alternative
More Alternative
Freshdesk Contact Center (Formerly Freshcaller)
Elevate care with fast and easy conversations
Keka HR Payroll Platform Screenshots
User Reviews
WRITE A REVIEW
What do you like best?
Dashboards provide access to relevant data and can be customized easily.
What do you dislike?
There occasionally seems to be a lag in data. Not sure if is server hardware or network related
What problems are you solving with the product? What benefits have you realized?
Visibility to contacts and routing of them...
What do you like best?
There are many ways to customize inbound or outbound campaigns
What do you dislike?
The version we used was still local install and not cloud based
Recommendations to others considering the product:
VCC offers a very customizable platform which is ideal for complex projects
What problems are you solving with the product? What benefits have you realized?
Inbound and outbound campaigns
What do you like best?
We like the whole system. Ability to set a theme. Transparent project statistics. Fast work and data export. Storage available to us for three months.
Option to turn on assistance to the operator during a real call. Real-time eavesdropping.
Fast communication with VCC. Payments, support team.
We are satisfied with the price, although the price reduction would certainly be happy :)
What do you dislike?
It is not possible to see the real state of registered operators via mobile phone. We dont have opportunity use turn some features on or off in this style.
The chat section is very simple, unworked. We do not use this option at all. We recommend that you improve chat and add functionality to that section. Cannot leave a message to an offline operator. Chat history is very confusing and inefficient search is a dot in the whole failed chat.
Recommendations to others considering the product:
We definitely recommend VCC to all customers like us. We have been working with VCC for over 7 years and we are very satisfied. Transparency and efficiency of the system is very important for us. If you require a simple program to organize and manage your call center, then VCC is definitely a good choice.
What problems are you solving with the product? What benefits have you realized?
There were minor problems with VCC blocking due to non-credit. We have not been notified in advance that the credit needs to be recharged otherwise our access will be blocked. However, everything was resolved after the subsequent contact of VCC support.
What do you like best?
The real monitoring view is very useful to check on all the agent at the same time. The option to customize the agent interface is cool and easy to use. The statistics are also fundamental in contact center environment and VCC offers a great variety of them.
What do you dislike?
In the HQ version there is no call functionality to test the phone numbers and sometimes it is important to do it if there faulty numbers or tests to be done. The call status in CDR should be shown as well. There should be an internal troubleshooting utility to understand the reason why certain problems happen.
What problems are you solving with the product? What benefits have you realized?
Project management of multiple projects at the same time is much easier with VCC Live than with other software. The interface is easy enough to use and the tools can be opened at the same time for multiple
What do you like best?
Power dialar, quick setup, fast, easy to handle
What do you dislike?
Phone number handling on manual call eg.
Recommendations to others considering the product:
I really advice to use VCC if your system cause pain for you
What problems are you solving with the product? What benefits have you realized?
Our CRM does not have power or predictive. We are faster now and profitable
Keka HR Payroll Platform Key Clients
Frequently asked questions
Everything you need to know about discovering, comparing, and choosing the right AI software for your business.
VCC Live has 4 plans,
- Standard USD 60.00 /Month
- Professional USD 85.00 /Month
- Multichannel USD 105.00 /Month
- Premium USD 0.00
VCC Live provides Phone,Online (Ticket) support.
VCC Live is not allowing Free Trial.
VCC Live provides Help Guides,Blogs,Video Guides for the software training.
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