Marg Userlike

PROS & CONS

What are the best aspects of this product?

We're a startup based in Europe. We're part of the e-recruitment space. We wanted to opt for a live chat for extended periods. I'm happy to have finally landed on Userlike since it's Germany-based, has everything we want, and works wonderfully.

What aspects are problematic or could work better?

In all honesty, the settings page appears to be a little quirky in the initial going. It won't show much a previeew of the widget. And whenever changes are saved, it would take a bit of time until they propogate to the CDN. Another thing, certain functionality can be tested if you happen to be on a premium version.

What specific problems in your company were solved by this product?

With the growth of our customer based, it's imperative to go beyond the typicaly communication channels. In saving time and preserving overview, we wanted to bring a mixture of a live chat and highly scalable ticketing solution. Both are linked directly to our CRM tool. Live chat happens to be integrated well within our sales environment as we frequently utilize it in our landing page.

Are you a current user of this product?

Yes

PROS & CONS

What are the best aspects of this product?

While our site does have a "Contact Us" page, it barely got any attention from site viewers/vistors. Right after getting the Userlink Widget installed, leads, and questions started pouring in! After running a test for couple or so days, it became an important tool in converting visitors into customers. It comes highly recommended.

What aspects are problematic or could work better?

I've yet to comb through all its functionality. But there's one functionality I missed. That would be getting messages whenever I'm on a mobile device. Another thing: it can be a confusing whenever making a switch from admin mode to chat.

What specific problems in your company were solved by this product?

I later realized that there are a ton of user who have been visiting my site. But the sad part is, not one of them asked me any questions. When we underwent a comprehensive research, we realized that users couldn't spot the services they were looking for. After installing Userlike, some vistors started making inquiries and engaging with the site.

Are you a current user of this product?

Yes

PROS & CONS

What are the best aspects of this product?

The program is easy to use. The UI makes it simple to navigate. Setting it up and maintaining it is a breeze. It makes room for easy accessibility regardless where our staff is working.

What aspects are problematic or could work better?

One downside is having the need to log in just to delete the chat session history. It's easy to do. But it can be an inconvenience. Even more so when you're on a budget where you need to make sure resolved chat sessions are cancelled.

What specific problems in your company were solved by this product?

We wanted to gain enhanced accessiblity for our visitors armed with inquiries. We don't want to resort to e-mailing or picking up a phone call. It made room for quick response and straightforward answers in a timely fashion. Being able to immediately remedy problems allowed us to pick up on revenue that may have been possibly lost.

Are you a current user of this product?

Yes

PROS & CONS

What are the best aspects of this product?

While our site does have a "Contact Us" page, it barely got any attention from site viewers/vistors. Right after getting the Userlink Widget installed, leads, and questions started pouring in! After running a test for couple or so days, it became an important tool in converting visitors into customers. It comes highly recommended.

What aspects are problematic or could work better?

I've yet to comb through all its functionality. But there's one functionality I missed. That would be getting messages whenever I'm on a mobile device. Another thing: it can be a confusing whenever making a switch from admin mode to chat.

What specific problems in your company were solved by this product?

I later realized that there are a ton of user who have been visiting my site. But the sad part is, not one of them asked me any questions. When we underwent a comprehensive research, we realized that users couldn't spot the services they were looking for. After installing Userlike, some vistors started making inquiries and engaging with the site.

Are you a current user of this product?

Yes

PROS & CONS

What are the best aspects of this product?

Its got great features and design. Customer feedback is something every user would appreciate. This can help out with company growth, which can lead to development of new business models. Brining in machine-based learning mixed with usage helps cater customer needs while retaining and growing the customer base. We like having the opportunity to include new operators under the customer service and getting them all on the same page.

What aspects are problematic or could work better?

While the software is good, it would be nice to have some desktop integration. The same goes for Slack. Having Slack can lead to enhanced communication with employees and customer assistance.

What specific problems in your company were solved by this product?

Customer service for any small business. The software enhances customer retention rates by offering insights on customer needs, their trend in purchases, and profit opportunities that couldn't be seen. Userlike offers an opportunity in data mining and extracting trends and patterns. This enhances customer experience.

Are you a current user of this product?

Yes