Marg Userback

It was great how easy it was to integrate Userback into our test site. The dashboard was easy to pick up for admins as well. Feedback from our users were pretty positive - they also found it straightfoward to leave comments as instructed by Userback's instructions.

We received feedback where one user would generate over 10 comments in one session - these are all displayed as separate comment boxes, which makes it less convenient to go through. It'd be great if data from one user's session can be amalgamated into a larger box where admins can go in and filter if necessary.

We have been in the process of re-building our crowdfunding website with a heavy emphasis on social integration and community mutual support. So a great deal of work has gone into ensuring that users' experience on the chat and forum are as good as we can make it. Userback has helped us go through user testing in a very effective way.

I like it's ability to use on a live web application, and how easy it is to include in your app with just a few lines of code.

Users can make both general feedback, or very specific feedback by drawing on your application screen and including annotations, so I stopped trying to figure out what part of the website are they talking about in their four paragraph email.

I also like the Trello integration, and how easy it is to get to the corresponding feedback panel right from the Trello card.

I would really like to aggregate the feedback for the whole webpage screenshot, and not only for the current viewport screenshots.

Also, each feedback can only include three viewport screenshots, which sometimes is not enough to cover the entire web page, so users can get confused about how to keep sending more feedback.

I use it for getting feedback on web development projects, so I would really like to get my clients access in order for them to get a view of their own feedback and the status of each item, so that they don't get confused/impatient and send the same feedback more than once. If this could be placed on the live site, like some other solutions, that would be awesome.

I would also like the notification emails and Trello cards to include the text that the user included in their feedback.

I also noticed some offset in the exact location of the annotation when giving feedback from a mobile device (where feedback annotation appears below the actual point on which the feedback was originally placed.

And one time when drawing a square, it was filled with a dark gray area, hiding the website elements that was being commented on.

This is not similar to Invision, in which you upload an image and the client can give feedback that will be visible all over the static prototype page.

This is a tool intended to be used on a live web application, and when the user leaves feedback, it takes a screenshot of the app, so you can review it on your dashboard.

I am saving a lot of time when getting feedback from my clients on a website prototype, or even a live website. Gone are the times of confusing long emails that aren't clear enough to act upon and trigger another round of back and forth as to which part of the website are the client writing about.

What do you like best?

What do you dislike?

We absolutely love how easy it was to integrate feedback widget into our website. We were also impressed by the fact that it just works on mobile. Overall we give the submission experience 5/5.

The site to manage feedback is too "basic", In our opinion it needs more features to be really helpful. We did submit some of them to Userback and were impressed on with response time.

We are building financial analysis tools for the web. We believe in tight feedback loops with our clients. Userback has allowed us to provide rich feedback functionality with literally 5 minutes of dev work.

This was incredibly easy to setup, install the browser extension, add your domains to the account and away you go. The free trial provided me with enough reason to purchase the full license.

The amount of information provided to a developer about the client is invaluable and this makes feedback for clients SO much easier. Point and click where the problem is, instructions anyone can understand!

Occasionally I would need to create a feedback task directly in Userback.io, without using the browser extension, it would be nice to have the ability to manually add from the dashboard, opposed to faking one from the font-end.

Getting useful feedback information out of a client is troublesome. Browser version, resolution, exact location. Client and developers do not always speak to same language, this tool bridges the communication barrier in a way useful to everyone.