Marg UpCloud
Marg ERP 9+
3.0
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Pricing of Marg ERP-Pharmaceutical Industry Software
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UpCloud Plan
USD 0.00 /
USD0.00
Perfect for your business requirements and platform usage.
BOOK A DEMOKey Specification
| Other Categories: | |
|---|---|
| Deployment: | Cloud Hosted |
| Customer Support: | Phone,Online (Ticket) |
| Customization: | No |
| Languages Support: | English |
Who uses UpCloud
Company Details
- Company Name: UpCloud
- Headquarter: Helsinki , Uusimaa Finland
UpCloud Description
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User Reviews
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What do you like best?
Nothing at the moment, there wasn't anything that our hosting company wanted to continue operating with.
What do you dislike?
- We are 6 days outside of the initial 30-day window account opening window.
- Contacted support to get the remaining, unused balance refunded to our account as that is our money, not UpCloud.
- Support pushed back saying it's not possible, as it's in the Terms of Service: https://upcloud.com/terms-of-service/
- We continued to discuss back and forth via email, support confirming that when an account is closed, the balance is absorbed by UpCloud, not returned to the customer. (Last time I checked, that's robbery, regardless of written policy.)
- Support's quoted response: "...If I am to offer any advice for your dealings in the future, demanding us to break the agreement because it suits you, will not garner any good will in any forum you seek. The rules are in place for a reason and will not be broken just because you demand it so. Please feel free to report or leave account open so funds can be used later. But if you want the account deleted, the funds will go away..."
- Then to top it off, we had auto-billing enabled for when the balance falls below a set amount, it would auto-debit the company account. The support team, took it upon themselves, to continue trying to cancel the account (which is what we asked for), which resulted in the balance hitting zero. So the balance we had was wiped out and then we were charged again.
- I had to request a manager twice in order to get some kind of acknowledgment of the request.
Recommendations to others considering the product:
Avoid it and go with anything else.
What problems are you solving with the product? What benefits have you realized?
Not solving any problems, their support is just creating more.
This service is not provided with professionalism. After a few months of hiring them, they provide a lot of instability in terms of opening ports that are blocked, they do not allow the use of the mail server. They don't give a logical explanation. What is a server where the mail server cannot be used? Little serious, little honest.
I Opened my Account with UpCloud in a Hope that I will get to try the plan I wanted to but instead I got 5$ plan for trial that too for 3 days.. I Read somewhere that upcloud give 25$ credit for trial so I thought I would try 20$ service and if I am happy I will stay.. I Asked a Customer service Named "Long" that I wanted to try 20$ account and instead Got 5$ he proposed me to add money and Get it or I will close your Account.. Happy That I Opted for closing it.. Its Really Bad Experience from such a company.. I Hope this company improves way of Customer Service with Customer Retention.
I signed up for the $5 trial to check if their claims were actually true (they weren't). My account was quickly suspended as I was running multiple benchmark scripts testing upload/download etc. I contacted support and they said that they would speak with their "team". The following day I had to contact support again, and they said that my account had been permanently supended, and that I should look for another cloud provider.
They still charge you if you delete your server with no reason and no monthly invoice i have log in my account after 2 months they debited 12$
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UpCloud has 1 plans,
- UpCloud Plan USD 0.00
UpCloud provides Phone,Online (Ticket) support.
UpCloud is not allowing Free Trial.
UpCloud provides Help Guides,Blogs for the software training.
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