Marg UJET
Marg ERP 9+
4.8
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Pricing of Marg ERP-Pharmaceutical Industry Software
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- Multiple Languages and Locale Support
- Cloud-native
- Secure Platform
- Advanced Call Management
- CRM and WFM/QM Integrations
- Custom Queue Configuration
- Intelligent Call Routing
- Multiple Languages and Locale Support
- Cloud-native
- Secure Platform
- Advanced Call Management
- CRM and WFM/QM Integrations
- Custom Queue Configuration
- Intelligent Call Routing
Key Specification
| Other Categories: | |
|---|---|
| Deployment: | Cloud Hosted |
| Customer Support: | Online (Ticket) |
| Customization: | No |
| Languages Support: | English |
Who uses UJET
Company Details
- Company Name: UJET
- Headquarter: NA,
UJET Description
UJET Video
Alternative
More Alternative
Freshdesk Contact Center (Formerly Freshcaller)
Elevate care with fast and easy conversations
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User Reviews
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What do you like best?
IT makes chats easily accessible and gives notifications which are always visible
What do you dislike?
I don't dislike much, honestly. It works great for me.
Recommendations to others considering the product:
Try it out, it's a very good software
What problems are you solving with the product? What benefits have you realized?
I am able to be more efficient and attend to customers in a timely manner. It ensures you know when new customers are there so you can reach them in good time to help
What do you like best?
That you can easily change your status on ujet and it is the mosr wonderful tool for customer service that can exist right now at the market
What do you dislike?
That sometimes there is some issues to log in.
Recommendations to others considering the product:
I fully recommend ujet for other users because it is very easy to use and every company shoul be using ujet.
What problems are you solving with the product? What benefits have you realized?
I can go right away to give an excellent customer service.
What do you like best?
UJET is very straight forward and easy to understand. UJET Also automatically makes Zendesk Tickets!
What do you dislike?
UJET doesn't work well when it's open inside of Zendesk
What problems are you solving with the product? What benefits have you realized?
I am able to see live AHT and CSAT. It helps me stay on track through out my shift.
What do you like best?
UJET is user friendly and is easy to access the aux.
What do you dislike?
I never felt like that till now. I am good as of now.
Recommendations to others considering the product:
Strongly recommend.
What problems are you solving with the product? What benefits have you realized?
Benefits for resolving the customers through live chats.
What do you like best?
The softphone services are smooth and easy to use. I have used other types of sofphones but none have come close to how easy it is to use Ujet. In additon to having a soft phone it also offers the option to use the chat assitance, which is a great plus and not many platforms offer this feature. It really helps with the daily basics, I love that it lets users and customers share photos, videos and screenshots in real-time, which is amazing and so helpful when having to offer immediate solutions at work.
What do you dislike?
I dislike that sometimes It does give a bad signal and I am not particularly able to use this at work without a VPN, It sometimes changes my shift from available to unavailable while being at work so definitely have to be on the watch for that. Definitely recommend to use an ethernet connection so there will be no problem with wifi interferance and call dropping while using this software,due to bad connection. It does tend to go down like mentioned before if the VPN or wifi get disconnected but it is something that might happen wiht any kind of software.
Recommendations to others considering the product:
Microsoft Teams
What problems are you solving with the product? What benefits have you realized?
I am solving customer service inquiries. I am able to chat , call or do e-mails which is a great plus, it allows me do do multiple or dedicate myself to one. It is also nice to have all the information in one place and well organized at a click of a button. Extremely user friendly, I would say.
Keka HR Payroll Platform Key Clients
Frequently asked questions
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UJET has 1 plans,
- UJET USD 0.00
UJET provides Online (Ticket) support.
UJET is not allowing Free Trial.
UJET provides Help Guides,Blogs,Video Guides for the software training.
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