Marg TripIt

Ridiculously loud office, neither of us could hear each other, and then the lady was brusque and pretty much told me to suck it up. At the end of me bellowing down the phone and repeating myself she told me there's nothing she can do, and"is there anything else you want?" Wow!!!

Tripit I received an alert showing that my flight had been delayed. The alert came at. It was a delay from 0700 to 1730. I caught a taxi to a nearby hotel. I came back to the airport at 1500. The airline said that the flight was not cancelled. I would have to wait until the next morning to catch the next flight. I then had to buy another ticket. I made a recommendation to add VERIFY or VERIFY WITH CARRIER/AIRPORT to the end of alerts like that. We all know that travelers can get quite tired.I told them that I didn’t want to know their sources, only why the alert was wrong in general with no specifics needed. Otherwise, I see it as their reputation that takes a hit, especially with your pro membership. I did not want to speak ill of this company, if I didn't have to. The only compensation that I got was a free year of Tripit Pro.Tripit said, “We do not release our sources for where we receive our travel alerts information but have passed your feedback on to the appropriate team to help prevent future issues.” There is no way to know if they actually did that.Expecting more, Jeffrey Dean

My soccer team is going on a trip and as the only one out of 25 people I can not connect with the app. I am using and iPhone 12 and 3 different emails. It doesn’t work. I have communicated with TripIt customer care but they can’t help. Disappointing.

I hate to give such low feedback. I've been using TripIt for many years. The free version is fairly useful, but buggy as all get out. All the time. The simplest thing is remembering your login. I always check the box to "Remember Me". Log in. I can then close my browser, reopen it and I have to enter my creds again. Same with the ios app. Frustrating but has been the norm for years. When I log in, it says "You have no trips". Then I click on the TRIPS tab, and there's all my trips. Things like that.Just now I reserved airport parking. Sent it to Tripit. Couldn't identify it. That's fine. I went in (had to log in again of course even though I JUST logged in minutes ago), entered all the info and selected the already set trip it belongs to and it says "Select a Valid Trip". Huh? I can duplicate all of these things over and over if anyone wants to contact me.As for the PRO version, I had it for a couple of years. For the entire lockdown too which was kind of dumb. A better company would have offered to extend the subscription since nobody was flying, but whatever.In pro mode, I had a flight booked from SFO to Paris via Barcelona. The Barcelona->Paris leg was discontinued several weeks before the trip. Luckily I was notified and made alternative plans. Tripit never once notified or even acknowledged that the flight no longer existed. It still showed in my itinerary for weeks as a valid flight until the day I left. It's probably still in there! What exactly am I paying for? The point tracker is somewhat useless as it only collects a handful of airlines. Others you must manually send them your statement.So in closing (sorry it's so long), I think if TripIt fixed up some of the many bugs, it would be worth using. I would like to see some way to graphically visualize a trip, but one thing at a time. And on the Pro version? If they offer it, you can see if it makes sense to you. Certainly don't rely on them to monitor your flights though.