Marg Tresorit

They ignore support emails for days, then it takes more days of chasing them on facebook and other emails to get them to respond. I don't understand how they are still in business with such poor support and ignoring their paying customers.

after 1.5 year of using Tresorit I can provide few important observations:1) tresorit is not save. If you have your syncing app on 2 computers or computer and your mobile phone, you are NOT ABLE TO protect the app with the additional pasword. As such anyone who get an access to your mobile phone or your laptop will be able to see all folders through the tresorit app. All folders that you are syncing between these computers ! You could avoid it by a) having a password on the app (but tresorit does not want to bring this functionality) or b) buying subscriptions for each of these devices separately...and this is probably what TRESORIT want you to make !!! But this would make the whole idea pointless from the buyers financial point of view2) if you have been working whole day on some data later to be synchronized by tresorit - without internet access - and at the end of the day you decided to change the name of the folder with that data - and then you come home at night - turn on internet and start synchronizing all the data you been working whole day - I can tell you one thing - all the data will be gone / lost !!! This cheap software does not provide the history of changes if your computer was not connected all the time to the internet while you have been working on your documents3) tresorit claims that its the safest app on the earth.... but you will not be able to evaluate their claim because they do not provide the white papers. So they can steal your data and you will never know. When I asked them about white paper, they said that for the security reasons they cannot bring it on. What a misleading reason !!! there are much more famous softwares on earth collecting the data and still provide the white paper without any risk. 4) the syncing itself is a nightmare with long delays. If you saved a document on one computer and want to sync it fast an open it quickly on your main computer for example for printing it - forget !!! you have to first open your tresorit app on both computers to wake them up from the sleeping mode. then you see in the left down corner that its syncing it at last !!! 5) if you run it on any windows 2016 server you will see at the bottom of your tresorit app a statement: your tresorit app is experiencing connection problems > resolve issue > I am clicking on it and then I receive a statement: automatic problem resolution FAILED ! So you write a ticket to the support only to learn that they do not know what is the reason. it must be probably the problem with your 2016 windows server. They do not bother to check it thoroughly. They do not even accept that this happens on any windows server - I tried it on 3 different servers. always same story !6) no option to encrypt additionally any folder within the system. So if you have important data and you believe in the tresorit claim - that is the safest app on earth - please consider again point 1) and point 3) ... its too risky to use it ! they know these issued already for 1.5 yr ! But they did not care !!!cheers

Having used Tresorit for some time I can wholeheartedly say I DO NOT recommend it. It's functionality is spotty, at the best of times, and the overall functioning of the sharing portion is extremely frustrating and un-user friendly. The security portion of the product DOES NOT justify the cost and headaches. I'll just sacrifice privacy for functionality and use another more reliable service, an unfortunate hallmark of our times.

I've been with Tresorit since the company's opening. I was on an overseas assignment when Tresorit emailed me that I hadn't used my account in a few months and that they'd delete my account if I didn't sign in soon. But I didn't have access to my email account overseas. Once I re-gained access to my email account, I tried to log in to Tresorit, but the account had already been deleted. My vital files were gone. Nothing I could do about it.Lesson learned: either buy lifetime subscriptions so I don't have to worry about losing my critical files if I can't log in often enough OR rely on my own set-up. I used Tresorit so infrequently because there are far too many competitors in the market who offer more services--including HIPAA compliance and iron-clad security--for FAR less. I've never had a company delete my files and close my account before.

How can you consider yourself the most secure vault in the world, even if due to politics, you can safely disable all Russian users! You are not reliable, you are exposed to outside influences, storing information with you means taking risks, even with a paid subscription.Next time who will you turn off, which country will it be?