Marg Toggl Track

Honestly it is a very mediocre application. It does have a chrome button that is kinda handy for punching in and punching out. It keeps time, I guess that's the point.

I have a team of 5 but decided to bring on 2 student interns to do some testing for our development team, bringing us over the 6 employee threshold for the free version. Of the entire team, I am the only full-time employee and don't get paid, so I probably didn't really need a timekeeping app, but I figured, if it makes life easier, let's go for it. I opted to save some money and buy the year up front (Big Mistake The first month is free and was spent trying to get everyone used to using Toggl, which they never did. It really only stuck with my CTO who had used it with another company in the past so he was already used to it, everyone else to this day just plugs their hours into it at the end of the week/month, which could easily be handled with an email. Not that any of that is Toggl's fault, but there just was not a lot of value for MY team. The problem, however, was when I added a user to replace someone who had left, and forgot to take the old person off the list right away, boom get hit with another 100 dollars for that new employees year in advance. I emailed support (They do not offer phone support at all to let them know that after looking at this new charge and how little my employees use the service, I'd really like to downgrade to the free version and get a prorated refund. They informed me that they do not give refunds, even though it says on their website you can downgrade anytime. That actually is true you can press the button that says downgrade, but it won't actually downgrade until you're credits have run out. I asked to have a manager call me, and was informed that they would never do that as they don't make phone calls. They said they'd speak to a supervisor about a refund. No one ever got back to me. I emailed again asking to speak to a supervisor and someone emailed me back simply saying they don't give refunds and citing some fine print in their terms that of course, I agreed to when I signed up. I did agree, so it's not a scam, but boy they must not be very confident in their product. My company needs money more than anything, and I would NEVER refuse a pro-rated refund to an unhappy user.

I would never recommend a product with such poor support to others. tricking people into prepaying with a discount then refusing a refund when they are unhappy is just unreal in SaaS

Timekeeping, none.

Its a good application, but the Customer Service always tries to change your plan. I have around 30 members and one of the ask for premium accounts and automatically they change all the accounts. We didnt use it and 6 months later we became aware of the change and we have not been able to go back. We have asked for the money back and they do not give them.

It can not be that someone from the team asks for a demo and they change the whole team to Premium which is a lot of money. They do not take care of the customer and do not show proof that we approved the change.

Be aware of the questions as they changer to upgrade and bill you without autorization

it marks you the time but it does not allow you to cross it with a billing tool to see the profitability of the projects. The integration with Jira is very bad tb.

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