Marg SysAid
Marg ERP 9+
4.6
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Pricing of Marg ERP-Pharmaceutical Industry Software
Pricing plans
Introduce pricing plans
Simple, transparent pricing that grows with you. Try any plan free for 30 days.
- Simple-to-use
- Resolve issues quickly
- Boost productivity
- Asset Management
- Ticket Automation
- Self-Service
- Automated Reporting
- Cloud or On-Premises Deployments
- Simple-to-use
- Resolve issues quickly
- Boost productivity
- Asset Management
- Ticket Automation
- Self-Service
- Automated Reporting
- Cloud or On-Premises Deployments
- Easy-to-use
- Fast implementation
- More automation
- less repetition
- Enhanced experience for end users & agents
- Includes features of Help Desk plan
- plus
- ITIL Package
- Workflow Automation
- Third-Party Integrations
- Advanced Customized Fields
- Easy-to-use
- Fast implementation
- More automation
- less repetition
- Enhanced experience for end users & agents
- Includes features of Help Desk plan
- plus
- ITIL Package
- Workflow Automation
- Third-Party Integrations
- Advanced Customized Fields
- Outstanding employee experience
- An easier life for Admins
- Faster resolution of tickets
- Quick time to value
- Includes features of ITSM plan
- plus
- AI Service Desk
- Outstanding employee experience
- An easier life for Admins
- Faster resolution of tickets
- Quick time to value
- Includes features of ITSM plan
- plus
- AI Service Desk
Key Specification
| Other Categories: | |
|---|---|
| Deployment: | Cloud Hosted |
| Customer Support: | Phone,Online (Ticket),Business Hours |
| Customization: | No |
| Languages Support: | English |
Who uses SysAid
Company Details
- Company Name: SysAid
- Headquarter: Tel Aviv,
SysAid Description
Key Features & Specifications
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Customizable Branding
- Ticket Management
- Surveys & Feedback
- Known Issue Management
- Knowledge Base
- Contract (SLA Management)
- Community Forums
- Automated Routing
- Alerts (Escalation)
- Self Service Portal
- Live Chat
- Document Storage
SysAid Video
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User Reviews
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What do you like best?
Long time user and loved the ticket management system.
What do you dislike?
SysAid has attempted to become a one-stop shop and has become very bloated with a lot of features that we would never use. In some cases, due to the configuration complexity, getting the service to do what you wanted was a little bit of a hassle.
Recommendations to others considering the product:
SysAid should have offered al-a-carte packages to users that would not use all the features and were unwilling to pay a 450% rake hike just for one feature.
Unfortunately, I have already found an alternate provider, and will not be coming back to SysAid.
What problems are you solving with the product? What benefits have you realized?
I was only interested in the ticket management feature. Signed up several years ago for $270 per year. SysAid elected to invoke a 450% rate hike to $1,200 per year. I had to then scramble around to find an alternate ticket management system. Unfortunately, I can no longer recommend SysAid to anyone.
What do you like best?
nothing. We were never able to fully roll out because there was always an issue. Product really needs to be installed individually on every device. Remote roll out do not work and they always blame it on Windows.
What do you dislike?
most everything. particularly the fact it takes over a week to have a support specialist call you if you are having an issue. Most of the time they are not able to resolve it if it is not in their handbook.
Recommendations to others considering the product:
If you have time to touch each machine individually to setup the software than it may end up being ok.
What problems are you solving with the product? What benefits have you realized?
Managed IT
What do you like best?
It appeared to have a multitude of features (Servicedesk/CMDB/password resets etc.
What do you dislike?
The service was one of the poorest I have experienced. We had a technical issue for over 6 months and despite various attempts to get it resolved (it was just a basic monitoring function - we wanted to know server availability we never felt any urgency or understanding from sysaid. They did admit it was a bug that would be fixed "in a future release" but could give no timeframe for resolution. they did respond when it was renewal time - not to fix the problem but to request payment (they honestly expected us to pay for a service that did not deliver on what it claimed!- then they have added insult to injury by stopping our license. We are currently evaluating alternative providers..
Recommendations to others considering the product:
If you want to provide basic reporting (e.g avaialbility of servers then I would look at other products as this does not cut it. The service standard is one of the lowest I have encountered.
What problems are you solving with the product? What benefits have you realized?
As a basic helpdesk it worked - albeit a bit clunky and hard to configure to get it to behave how you want it to. It is not intuitive. The service is one of the worst I have encountered which is ironic given we were using the product to try and provide service to our customers.
What do you like best?
Easy to use for the end-user to open new tickets
What do you dislike?
really difficult to configure and missing lots of useful options/features
Recommendations to others considering the product:
you can find a cheaper and better solution (even free one).
for this price, I would expect a better support but they asked me for more money to develop standard stuff.
What problems are you solving with the product? What benefits have you realized?
I did use it because of a decision of high management, in order to have a nice looking ticketing system, but after the initial year we didn't extend the contract
Terrible Support, slow responding and no action taken. For a company that prides itself on developing a best in class support platform their own support is terrible. I will be looking for other solutions.
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Frequently asked questions
Everything you need to know about discovering, comparing, and choosing the right AI software for your business.
SysAid has 3 plans,
- Help Desk USD 0.00
- ITSM USD 0.00
- ITSM AI USD 0.00
SysAid is the Help Desk Software used for the below functionalities.
Top 5 SysAid features
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Customizable Branding
SysAid provides Phone,Online (Ticket),Business Hours support.
SysAid is allowed 0 Days Free Trial.
SysAid provides Help Guides,Video Guides,Blogs for the software training.
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