Marg Stripe Billing

The features are great. Great user interface. Easy to use API. Great product!

There is absolutely no way to reach a real person at Stripe. Email support is very slow. Receiving online payments is extremely important for any business and it is not good to go with a vendor that does not provide any phone or immediate support if something goes wrong. And things will go wrong. They mistakenly flagged our account as 'fraudulent' and shut us down with no explanation or any way to reach them! Several days later they apologized for the mistake and re-activated our account. Will it happen again? I don't know. It makes me very nervous to go with a vendor that does not have better communication and process for screening its users. I prefer WePay because they have a very involved process for becoming a partner with them, which means, they value our relationship and understand that we are trustworthy partners.

Customer service is important. Does your payment gateway have a relationship with your business or is everything automated with no path to contact them? How long can you expect to wait before hearing back from someone? If your company relies on online payments, consider the customer service aspect when choosing a payment gateway vendor.

Receive online payments. It is a great user interface for our users to be able to login and see their transactions and link to their own bank account, etc.

It was free and painless to setup. It was also incredibly easy to integrate into a WordPress site with Woocommerce.

It’s a minor gripe, but the merchant service fees per transaction could be less. I’m a non-profit and would love a bit of a break on the fees.

It’s a pretty straight forward payment gateway

Accepting payments online through Woocomerce site.

I like that I can accept payments in virtually any currency. This boosts my sales as it creates less of a hassle and no extra charges for my paying customers.

I dislike that I can't receive payments into an online checking account because you must use a bank with a physical address.

Get it, especially if you're tired of dealing with checks for your payment type.

It makes getting paid easy and hassle-free. I don't even have to think about it because I don't have to worry about waiting to receive checks in the mail.

The set/onboarding was consistent with Stripe's overall consistently excellent ease-of-use. Help text was available during all the steps, and the process was painless. Once set up, the product is similarly easy to use.

Customer support was not available, and not very helpful when it was. The time between submitting a ticket and hearing back was unacceptably long considering the type of service Strip is offering - financial processing - which demands more hand-holding than other SaaS vendors.

Further, the wait time for payments to finish processing is longer than it should be.

My business is trying to streamline and simplify our payment flow. We haven't realized any benefits yet because of the long processing time and the lack of reliable support when problems do crop up. We'll see how it shakes out in the longer term.

Here at Huel, we loved Stripe! It integrates with Shopify perfectly, which is the platform that we use to sell our product. Stripe works fast, and is really easy for our business. Stripe has a flat fee so it's super easy to budget with. It's great for any bigger e-commerce brand!

Stripe doesn't have phone support, which can be bit annoying. That's a main reason why we have decided to switch to Square Up--Stripe has an occasional freezing problem with no phone! Square Up has a phone number.

Really consider the fact that they don't have a phone number! Some people are fine with that, but we really enjoy the immediate action and personal touch.

We used it for our payments and subscription program so we aren't tapping into Stripe's full potential. For these simple tasks, it's very beneficial. We are a global brand so it's great for the multiple currencies it handles. We have switched to a new payment processor so we are gonna miss Stripe but Square Up has phone support so we are ready for more immediate action.