Marg Stitch Labs

The UI is clean and easy to navigate. It is very easy to find basic information within two clicks. The support staff is kind and trendy, but they are not always familiar of the needs of the retail community. They know the software well, but they do not seem to understand why our company needs what we need sometimes.

For simple inventory management and reporting, this software is adequate. More complex functions either do not exist, or require customization that must be paid for. The ability to manipulate and create reports to suit your own needs does not currently exist. Though the staff is friendly, they do not seem very in tune with the needs of retailers. I have often asked for increased functionality only to get a response of, "We do not currently support that feature. We will make note that you requested it."

If you are wanting simple inventory tracking from one or two locations, with minimal product movement between warehouses and minimal integration with other software, this product is for you. The more complex the operation, the more upkeep and maintenance this software requires.

Tracking and management of sellable goods. Provides decent insight into various inventory values (i.e., On Hand, Committed, and Available. It has been useful to have a simple interface to train new employees on. Training often takes less than 3 hours to get a new employee up to speed.

The functionality is ok. It links products by SKUs will relative ease. There is some lag time occasionally with new variants showing up from other platforms such as Big Commerce.

Having to wait for hours to get a call back on an important issue.

Managing inventory on our website and in our stores so that we don't oversell a product.

PROS & CONS

What are the best aspects of this product?

I like that the user interface is simple and easy to navigate. You can quickly find basic info with a couple of clicks. However, the customer support could be improved. The agents are helpful, but they do not seem well versed about the requirements of the retail community.

What aspects are problematic or could work better?

Stitch Labs is adequate for simple reporting and inventory management. More advanced functions need customization for which you must pay extra. The software does not allow you to manipulate and create reports for your own needs. As mentioned earlier, the support agents need to become informed about the needs of retailers. When I ask for better functionality, they only make a note of my request.

What specific problems in your company were solved by this product?

We use Stitch Labs to track and manage sellable goods. It provides good insight into different inventory values. The simple interface is easy to learn and use, and new employees can get the hang of the software in a couple of hours.

Are you a current user of this product?

Yes

PROS & CONS

What are the best aspects of this product?

I like that the user interface is simple and easy to navigate. You can quickly find basic info with a couple of clicks. However, the customer support could be improved. The agents are helpful, but they do not seem well versed about the requirements of the retail community.

What aspects are problematic or could work better?

Stitch Labs is adequate for simple reporting and inventory management. More advanced functions need customization for which you must pay extra. The software does not allow you to manipulate and create reports for your own needs. As mentioned earlier, the support agents need to become informed about the needs of retailers. When I ask for better functionality, they only make a note of my request.

What specific problems in your company were solved by this product?

We use Stitch Labs to track and manage sellable goods. It provides good insight into different inventory values. The simple interface is easy to learn and use, and new employees can get the hang of the software in a couple of hours.

Are you a current user of this product?

Yes

The information is accurate, once you get it in. It's not necessarily intuitive for resources who do not have an accounting or P&L background. I would like better services from the company (our contact is not very proactive in asking how the tool works for us. There is probably a better service level we can ask for, but we have not to date. It seems like they install and then just move on.

It takes a lot of set up to get the information accurate. Not necessarily intuitive. I'm sure we could build better integrations with our eCommerce platform, but that would require more work and investment we haven't been prepared to make.

Needs a more robust API to connect with our other systems. Find ourselves doing a lot of duplicate entry.

We would like to see a better view of our inventory, COGS (cost of goods sold and overall store P&L. We would like more automate reporting on thse metrics