Marg Sparkcentral
Marg ERP 9+
4.3
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Pricing of Marg ERP-Pharmaceutical Industry Software
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Sparkcentral
USD 0.00 /
USD0.00
Perfect for your business requirements and platform usage.
BOOK A DEMO- Manage asynchronous workflows
- Increase message throughput
- Work at the customer’s pace
- Productive Agent Desktop
- AI Virtual Agent Framework
- Reporting & Analytics
- Manage all channels with one Universal Queue
- Synchronize web chat with in-app chat
- Make proactive notifications responsive
- Move social conversations from the public to private
- Bridge IVR and Voice to messaging channels
- Take live chat to message during out-of-office hours
- Manage asynchronous workflows
- Increase message throughput
- Work at th
Key Specification
| Other Categories: | |
|---|---|
| Deployment: | Cloud Hosted |
| Customer Support: | Phone,Business Hours,Online (Ticket) |
| Customization: | No |
| Languages Support: | English |
Who uses Sparkcentral
Company Details
- Company Name: Sparkcentral
- Headquarter: New York,
Sparkcentral Description
Key Features & Specifications
- Visitor Targeting
- Transfers
- Shortcut Messages
- Persistent Chat
- Offline Form
- Knowledge Database
- Co-Browsing
- Agent Scheduling
- Video Chat
- Call Me Option
Sparkcentral Video
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User Reviews
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What do you like best?
Makes it easy to avoid the phone and talk to customers in a way they feel comfortable-via social media platforms
What do you dislike?
Tends to timeout, but not that big of an issue
What problems are you solving with the product? What benefits have you realized?
How much easier working in real time solves customer issues instead of playing phone tag
What do you like best?
The interface is very simple and the training was spot on. Sparkcentral can also handle a massive amount of customers,
What do you dislike?
It is not super detailed when it comes to metrics for social media platforms such as Instagram.
Recommendations to others considering the product:
I would definitely say that once we trial another platform we will make our decision with Sparkcentral. I love the software because of the ease of use. Sooo the stakes for choosing it is very high.
What problems are you solving with the product? What benefits have you realized?
Being able to use social media without lag or improper work use. Social media is very beneficial when it comes to running a self-owned travel business efficiently because I am able to make clients aware of new travel deals daily.
What do you like best?
So nicely laid out and easy to use! It made it sooo easy to really connect to my customers.
What do you dislike?
There is nothing that i truely did not like! It was kind of pricey! I want it for free!
What problems are you solving with the product? What benefits have you realized?
To respond to costomers questions and issues more seemlessly. I have found that we have a better out reach to customers.
What do you like best?
different views and ability to set tweets as pending to come back to at a later time is great for cross-timezone teams
What do you dislike?
The URL shorterner adds the link but doesn't update the character account until you click back on the tweet.
Recommendations to others considering the product:
if you have a company twitter it's a great tool to try out. Our tweet replies have become more efficient and easier to handle.
What problems are you solving with the product? What benefits have you realized?
answering tweets with speed and accuracy as a team is made simple with this tool.
What do you like best?
The speed at which the contacts enter Spark, leading to efficient solving, and the bio information on users that enter the queue and seeing their past interactions with us, making a CRM type system.
What do you dislike?
Having to have separate tabs for Facebook and Twitter – I'd love if they could be consolidated into one queue, like Sprout Social.
Recommendations to others considering the product:
I wouldn't hesitate in recommending it – just be sure to check if it has everything your company needs for social media communications. It's designed for support as opposed to marketing, so you may need to try it out in line with other tools you use to see if they're compatible.
What problems are you solving with the product? What benefits have you realized?
We've realized we can respond to users within our goal time of <10 mins, which reassures them hugely. We can also get potentially snowballing and mediaworthy issues under control quickly, meaning fewer headaches for our press and comms team.
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Frequently asked questions
Everything you need to know about discovering, comparing, and choosing the right AI software for your business.
Sparkcentral has 1 plans,
- Sparkcentral USD 0.00
Sparkcentral is the AI Live Chat Software used for the below functionalities.
Top 5 Sparkcentral features
- Visitor Targeting
- Transfers
- Shortcut Messages
- Persistent Chat
- Offline Form
Sparkcentral provides Phone,Business Hours,Online (Ticket) support.
Sparkcentral is not allowing Free Trial.
Sparkcentral provides Help Guides,Blogs,Video Guides for the software training.
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