Marg SnapEngage
Marg ERP 9+
4.5
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Pricing of Marg ERP-Pharmaceutical Industry Software
Pricing plans
Introduce pricing plans
Simple, transparent pricing that grows with you. Try any plan free for 30 days.
Essentials
USD 16.00 //User/Month
USD0.00
Perfect for your business requirements and platform usage.
BOOK A DEMO- Minimum : 3 Users
- SnapEngage Integration API
- Zendesk
- Help Scout
- JIRA
- Salesforce Desk
- HubSpot
- Mobile SDK
- Facebook Messenger
- Tweet-to-Chat
- SMS-to-Chat: custom
- HIPAA-Compliant SMS Messaging: custom
- ADA Accessibility (WCAG 2.1 Level AA)
- SOC 2 Certification
- End-to-End Encryption (SSL)
- Data At Rest Encryption
- GDPR-Compliant Chat
- HIPAA-Compliant Chat: custom
- HIPAA-Compliant SMS Messaging: custom
- Third-Party Certification: Included with HIPAA Option
- Security Audit Logs: Included with HIPAA Option
Professional
USD 26.00 //User/Month
USD0.00
Perfect for your business requirements and platform usage.
BOOK A DEMO- Minium of 3 Users
- Includes features of Essentials plan
- plus
- Answer Bot: additional charges
- Guide Bot: additional charges
- Guide Bot Templates: additional charges
- Guide Bot Custom Surveys: additional charges
- Guide Bot Information Collection: additional charges
- Chatbot API: additional charges
- COVID-19 Coronavirus Symptom Checker Bot: additional charges
- Salesforce
- MS Dynamics Cloud
- Integration Custom Data Mapping
- Secure Data Transfer
- Admin License(s) Included: 1
- Widgets (Sub-Accounts) Included: 2
- H
Enterprise
USD 0.00 /
USD0.00
Perfect for your business requirements and platform usage.
BOOK A DEMO- Minimum 5 users
- Includes features of Professional plan
- plus
- SAP C4C
- Single Sign-On (SSO)
- Visitor Identity Verification (VIV)
- Additional Security Settings
- Admin License(s) Included: 2
- Widgets (Sub-Accounts) Included: 4
- Routing By Tag
- Agent Status API
- Agent Sub-Status
- Call Me (Click-to-Call)
- Real-Time Auto-Translation
- 24/7 Emergency Phone Case Submission Access
- Priority Case Routing
- Service SLA Credit Options
- Minimum 5 users
- Includes features of Professional plan
- plus
- SAP C4C
- Single Sign-On (SSO
Key Specification
| Other Categories: | |
|---|---|
| Deployment: | Cloud Hosted |
| Customer Support: | Phone,Online (Ticket) |
| Customization: | No |
| Languages Support: | English |
Who uses SnapEngage
Company Details
- Company Name: SnapEngage
- Headquarter: Boulder, Colorado United States
SnapEngage Description
Key Features & Specifications
- Visitor Targeting
- Transfers
- Shortcut Messages
- Persistent Chat
- Offline Form
- Knowledge Database
- Co-Browsing
- Agent Scheduling
- Video Chat
- Call Me Option
SnapEngage Video
Alternative
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User Reviews
WRITE A REVIEW
Took weeks to get a clear answer to a simple question. At one point three people from Snap Engage couldn't tell me how much their service costs! I would move away from them if we weren't used to the system. System is ok, but nothing special. Overall, I wouldn't recommend them. Loads of options in this market and you can find better options in terms of the product and definitely the customer service. I dread to think if I had a payment issue and I don't trust them to get things right and take the correct amount of money per month.
What do you like best?
SnapEngage is definitely an interesting option. Compared to tools like Zopim and Olark, they are missing an analytics function combined with a possibility to manually start a chat.
Its strengths are definitely ease of use and their very efficient web client that gives easy access to all the important functionalities.
What do you dislike?
Intro texts can't be customized. Should have more options.
Also Cannot be started manually, which is a drawback
Recommendations to others considering the product
Uncluttered and easy to use. If you can do without live analytics go for it!
What business problems are you solving with the product? What benefits have you realized?
The chat window can be moved around and looks great. Chat agents can use their photo to make the chat more personal. Offers a call-back feature.
PROS & CONS
What are the best aspects of this product?
SnapEngage offers great ease of use for us and it is a very efficient web client that gives easy access to all the important functionalities.
What aspects are problematic or could work better?
Intro texts can't be customized; there should be more options for such. Allso, it cannot be started manually, which is a drawback.
What specific problems in your company were solved by this product?
I use it for live chat.
Are you a current user of this product?
Yes
What do you like best?
I like that you can easily add automated responses, see chat history, pass chats to colleagues, and see your stats
What do you dislike?
The only info you're given for a prospect is where they're chatting from, it's also not designed specifically to generate sales, which is my job
Recommendations to others considering the product
If you're using the chat to generate sales there are other platforms out there that are better, this is fine for support though
What business problems are you solving with the product? What benefits have you realized?
I'm setting inbound sales appointments with it.
I can get information from a prospect much faster than via email/contact form
What do you like best?
Proactive chat is very nice. The ability to trigger it on different places and in different configuration is nice. Different triggers and different messages is useful. The integration to Facebook messenger is also nice.
What do you dislike?
The product feels old. Feels like you need to do a lot of manual work, the integration to other systems is lacking, the backend UI feels outdated.
What problems are you solving with the product? What benefits have you realized?
Generating leads, providing support to existing customers, and promoting users through the sales cycle.
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Frequently asked questions
Everything you need to know about discovering, comparing, and choosing the right AI software for your business.
SnapEngage has 3 plans,
- Essentials USD 16.00 /User/Month
- Professional USD 26.00 /User/Month
- Enterprise USD 0.00
SnapEngage is the Live Chat Software used for the below functionalities.
Top 5 SnapEngage features
- Visitor Targeting
- Transfers
- Shortcut Messages
- Persistent Chat
- Offline Form
SnapEngage provides Phone,Online (Ticket) support.
SnapEngage is allowed 0 Days Free Trial.
SnapEngage provides Help Guides,Blogs,Video Guides for the software training.
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