SmileBack Review, Pricing & Features for Businesses | SoftwareAdviser.ai

By SmileBack

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SmileBack is a customer satisfaction platform that is simple to use, but provides deep insights. It has real-time analytics and dashboards to monitor and gather customer sentiment data. It also has the ability to segment, filter, and use tags to gather insights from data to better understand a business. Additionally, it can get instant reviews and critical comments by triggering surveys at the close of every service ticket. Finally, it can create custom reports with ease to present scores and comments to clients or colleagues.
Free Demo

Pricing of SmileBack

Pricing plans

Introduce pricing plans

Simple, transparent pricing that grows with you. Try any plan free for 30 days.

Starter

USD 99.00 //Month

USD83.00 /Month

Perfect for your business requirements and platform usage.

BOOK A DEMO
WHAT YOU WILL GET
  • 1-5 agents
  • One-Click Surveys
  • Customer Satisfaction (CSAT)
  • Net Promoter Score (NPS)
  • Website Widget
  • Integrations and API
  • Dynamic PSA Updates
  • Custom Reporting
  • Google Reviews
  • Slack and MS Teams Notifications
  • Automated Workflows
  • Realtime Dashboards
  • Data Filtering and Segmentation
  • 1-5 agents
  • One-Click Surveys
  • Customer Satisfaction (CSAT)
  • Net Promoter Score (NPS)
  • Website Widget
  • Integrations and API
  • Dynamic PSA Updates
  • Custom Reporting
  • Google Reviews
  • Slack and MS Teams Notifications
  • Automated Workflows

Growth

USD 139.00 //Month

USD116.00 /Month

Perfect for your business requirements and platform usage.

BOOK A DEMO
WHAT YOU WILL GET
  • 6-10 agents
  • One-Click Surveys
  • Customer Satisfaction (CSAT)
  • Net Promoter Score (NPS)
  • Website Widget
  • Integrations and API
  • Dynamic PSA Updates
  • Custom Reporting
  • Google Reviews
  • Slack and MS Teams Notifications
  • Automated Workflows
  • Realtime Dashboards
  • Data Filtering and Segmentation
  • 6-10 agents
  • One-Click Surveys
  • Customer Satisfaction (CSAT)
  • Net Promoter Score (NPS)
  • Website Widget
  • Integrations and API
  • Dynamic PSA Updates
  • Custom Reporting
  • Google Reviews
  • Slack and MS Teams Notifications
  • Automated Workflow

Pro

USD 179.00 //Month

USD150.00 /Month

Perfect for your business requirements and platform usage.

BOOK A DEMO
WHAT YOU WILL GET
  • 11-15 agents
  • One-Click Surveys
  • Customer Satisfaction (CSAT)
  • Net Promoter Score (NPS)
  • Website Widget
  • Integrations and API
  • Dynamic PSA Updates
  • Custom Reporting
  • Google Reviews
  • Slack and MS Teams Notifications
  • Automated Workflows
  • Realtime Dashboards
  • Data Filtering and Segmentation
  • 11-15 agents
  • One-Click Surveys
  • Customer Satisfaction (CSAT)
  • Net Promoter Score (NPS)
  • Website Widget
  • Integrations and API
  • Dynamic PSA Updates
  • Custom Reporting
  • Google Reviews
  • Slack and MS Teams Notifications
  • Automated Workfl

Pro +

USD 219.00 //Month

USD183.00 /Month

Perfect for your business requirements and platform usage.

BOOK A DEMO
WHAT YOU WILL GET
  • 16-20 agents
  • One-Click Surveys
  • Customer Satisfaction (CSAT)
  • Net Promoter Score (NPS)
  • Website Widget
  • Integrations and API
  • Dynamic PSA Updates
  • Custom Reporting
  • Google Reviews
  • Slack and MS Teams Notifications
  • Automated Workflows
  • Realtime Dashboards
  • Data Filtering and Segmentation
  • 16-20 agents
  • One-Click Surveys
  • Customer Satisfaction (CSAT)
  • Net Promoter Score (NPS)
  • Website Widget
  • Integrations and API
  • Dynamic PSA Updates
  • Custom Reporting
  • Google Reviews
  • Slack and MS Teams Notifications
  • Automated Workfl

Enterprise

USD 259.00 //Month

USD216.00 /Month

Perfect for your business requirements and platform usage.

BOOK A DEMO
WHAT YOU WILL GET
  • 21+ agents
  • One-Click Surveys
  • Customer Satisfaction (CSAT)
  • Net Promoter Score (NPS)
  • Website Widget
  • Integrations and API
  • Dynamic PSA Updates
  • Custom Reporting
  • Google Reviews
  • Slack and MS Teams Notifications
  • Automated Workflows
  • Realtime Dashboards
  • Data Filtering and Segmentation
  • 21+ agents
  • One-Click Surveys
  • Customer Satisfaction (CSAT)
  • Net Promoter Score (NPS)
  • Website Widget
  • Integrations and API
  • Dynamic PSA Updates
  • Custom Reporting
  • Google Reviews
  • Slack and MS Teams Notifications
  • Automated Workflows

Key Specification

Other Categories:
Deployment: Cloud Hosted
Customer Support: Online (Ticket)
Customization: No
Languages Support: English

Who uses SmileBack

SMEs
SMEs
Enterprises
Enterprises

Company Details

  • Company Name: SmileBack
  • Headquarter: Wilmington, Delaware United States

SmileBack Description

Key Features & Specifications

  • Web Widget Survey
  • Web Pop-up Survey
  • SMS Surveys
  • Email Surveys
  • Survey Builder
  • Employee NPS
  • Customer NPS
  • Offline Survey
  • Pulse Surveys
  • Anonymous Feedback
  • Text Analytics
  • Third-party Integration
  • Reporting (Analytics)
  • Polls (Voting)
  • Email Marketing
  • Feedback Management
  • Sentiment Analysis
  • Predictive Analysis
  • Multi-language Support
  • Skip Logic
  • Support Audio / Images / Video
  • Site Intercept Survey
  • Question Library
  • Question Branching
  • Mobile Survey
  • Kiosk Survey
  • Data Analysis Tools
  • Custom Survey URLs

SmileBack Video

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SmileBack Screenshots

User Reviews

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SmileBack Key Clients

Frequently asked questions

Everything you need to know about discovering, comparing, and choosing the right AI software for your business.

SmileBack has 5 plans,

  • Starter USD 99.00 /Month
  • Growth USD 139.00 /Month
  • Pro USD 179.00 /Month
  • Pro + USD 219.00 /Month
  • Enterprise USD 259.00 /Month

SmileBack is the AI NPS Software used for the below functionalities.

Top 5 SmileBack features

  • Web Widget Survey
  • Web Pop-up Survey
  • SMS Surveys
  • Email Surveys
  • Survey Builder

SmileBack provides Online (Ticket) support.

SmileBack is allowed 0 Days Free Trial.

SmileBack provides Help Guides,Blogs,Video Guides for the software training.

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