Marg Shop-Ware

Shop-Ware has really taken estimating to a new level. The ability to search previous jobs to carry them into new estimates is a great time saver. Canned jobs for common tasks like diagnostics help to eliminate those commonly forgotten items.

Global search of Customer information really help identify repeat cars.

Shop-Ware is not without it's bugs. Parts and Inventory are a work-in-progress. Parts entry on-the-fly isn't possible - they have to have an inventory entry generated. Integration is available for many common vendors, but isn't always perfect. Customizable pricing matrices are not available. Smart labor multipliers are not available. Work-arounds are necessary for refunding items. Payment system integration has limited options. Full logs of customer communications are not yet available.

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

Visually pleasing, very organized and easy to learn. Works with how we do our business

The page not auto-refreshing after a change. Must manual refresh to be updated.

What problems are you solving with the product? What benefits have you realized?

The ability to get approval of the text and email has worked out great. We are able to get a faster approval from the customer, which means we are able to get the work done sooner and do a few more cars per tech.

We would love the ability to change labor dollars without having to change the tech hours. The other thing is more than one phone number in the contact screen would be nice and I understand that is something they are also working on. The last thing would be the parts catalog would be nice if all vendors could be on the same screen so you could easily look at all your vendors and compare price and availability.

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

Web-based so we no longer need a server on site. Built in estimating, integration with quick books, dispatching and workflow management, full featured shop management software. Customers love being able to approve work online without phone tag.

I would like the pricing displays a little different. I would like to have true menu/package pricing options. Texting abilities are slim. BUT all of these are already being worked on, so not really a big issue just a field that required an entry. If you have to print an invoice (usually once a week or so it may winde up being multiple pages.

If you are looking at shop management software and someone offers to mail you a floppy disk or a cd-rom. Throw it in the trash and contact Shop-Ware.

Shop-Ware was the optimal solution for our shop. The architecture and implementation of the software is state of the art, cloud based technology, the feature's and flow of the system are designed by real shop managers and business owners, the product is stable, the support is top notch. We found nothing else that even comes close. It transformed our workflow in a matter of days. We produce more revenue and have higher customer satisfaction because of Shop-Ware.

Web-based so we no longer need a server on site. Built in estimating, integration with quick books, dispatching and workflow management, full featured shop management software. Customers love being able to approve work online without phone tag.

I would like the pricing displays a little different. I would like to have true menu/package pricing options. Texting abilities are slim. BUT all of these are already being worked on, so not really a big issue just a field that required an entry. If you have to print an invoice (usually once a week or so) it may winde up being multiple pages.

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?