Marg SherpaDesk
Marg ERP 9+
4.4
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Pricing of Marg ERP-Pharmaceutical Industry Software
Pricing plans
Introduce pricing plans
Simple, transparent pricing that grows with you. Try any plan free for 30 days.
Single Agent
USD 0.00 /
USD0.00
Perfect for your business requirements and platform usage.
BOOK A DEMO- Ticket Management
- Time Tracking
- Expenses
- Invoicing
- Projects
- ToDos
- Knowledgebase
- Mobile App
- RMM Integration
- Full Vanity URL: $10 per Month
- Custom Email Domain: $10 per Month
- Remote Assistance: $5 per Tech
- Ticket Management
- Time Tracking
- Expenses
- Invoicing
- Projects
- ToDos
- Knowledgebase
- Mobile App
- RMM Integration
- Full Vanity URL: $10 per Month
- Custom Email Domain: $10 per Month
- Remote Assistance: $5 per Tech
Base Camp
USD 39.00 //User/Month
USD0.00
Perfect for your business requirements and platform usage.
BOOK A DEMO- Includes features of Single Agent plan
- plus
- Multiple Technicians
- Includes features of Single Agent plan
- plus
- Multiple Technicians
High Camp
USD 49.00 //User/Month
USD0.00
Perfect for your business requirements and platform usage.
BOOK A DEMO- Includes features of Base Camp plan
- plus
- Asset Management
- Asset Auditing
- Full Vanity URL
- Custom Email Domain
- Includes features of Base Camp plan
- plus
- Asset Management
- Asset Auditing
- Full Vanity URL
- Custom Email Domain
Contractors License
USD 9.00 /per Tech
USD0.00
Perfect for your business requirements and platform usage.
BOOK A DEMO- Tickets for a lower fee
- Specifically assigned tickets
- Tickets generated within their designated account
- Tickets for a lower fee
- Specifically assigned tickets
- Tickets generated within their designated account
Key Specification
| Other Categories: | |
|---|---|
| Deployment: | Cloud Hosted |
| Customer Support: | Business Hours,Online (Ticket) |
| Customization: | No |
| Languages Support: | English |
Who uses SherpaDesk
Company Details
- Company Name: SherpaDesk
- Headquarter: San Francisco, California United States
SherpaDesk Description
Key Features & Specifications
- Recurring (Subscription Billing)
- Project Billing
- Online Invoicing
- Invoice History
- Hourly Billing
- Customizable Invoices
- Offline Payments
- Tax Calculator
- Dunning Management
- Payment Reminders
- Quotes (Estimates)
- Payment Processing
- Contact Database
- Online Payments
- Mobile Payments
- Customer Portal
- Contingency Billing
- Multi-Currency
- Time & Expense Tracking
- Task Management
- Status Tracking
- Project Planning
- Percent-Complete Tracking
- Timeline View
- Project Templates
- Idea Management
- Kanban Board
- Recurring Task Management
- Resource Management
- Requirement Management
- Portfolio Management
- Milestone Tracking
- IT Project Management
- Issue Management
- Budget Management
- Timesheet Management
- Mobile Time Tracking
- Billable & Non-billable Hours
- Automatic Time Capture
- Employee Database
- Leave Tracking (Vacation)
- Billing and Invoicing
- Overtime Calculation
- Offline Time Tracking
- Multiple Billing Rates
- Time Tracking
- Task Tracking
- Task Scheduling
- Task Assigning
- Reporting (Analytics)
- Progress Tracking
- Collaboration Tools
- Gantt Charts
- Gamification
- Alerts
SherpaDesk Video
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User Reviews
WRITE A REVIEW
What do you like best?
The price of this software was what initially attracted me to to try it. I signed up for the free account which came with a trial for the Basecame version. It boasted about the first technician always being free and as a small MSP provider, it seemed to hit the bases I needed for a simple helpdesk with billing. The interface was sleek and appeared simple.
What do you dislike?
After I began configuring, I realized that there was no true manual or documentation for setup. I think this is because they charge for product training. The solutions they provided for documentation include a knowledge base where they've compiled questions that have been asked that they have answered. I also soon found out after my trial expired, that they begin to nickle and dime you left and right for various integration or feature.
Recommendations to others considering the product
Unless your willing to spend a good amount on product training from sherpadesk, I wouldn't recommend this product, especially for small businesses. They may boast about being a solutions provider for small business's, but there are better solutions available that offer the features of sherpadesk and then some.
What business problems are you solving with the product? What benefits have you realized?
Sherpadesk did not solve the helpdesk problem I had tried to software for. I chose to go with a different software.
What do you like best?
Sherpa desk allows me to account for consultation time and generate invoices!
What do you dislike?
A bit difficult to learn all the functions that are available.
What business problems are you solving with the product? What benefits have you realized?
I can access all the information with ease on my phone. Time can be tracked accurately without having to transition to my laptop or desktop.
What do you like best?
The category folders are very helpful when you have multiple users from different services utilizing the program for ticketing purposes.
What do you dislike?
The security levels are not very leveled. I can go into other departments tickets and read the tickets assigned.
What problems are you solving with the product? What benefits have you realized?
I am part of a document management team that just implemented a new system and we use SherpaDesk to work out the bugs of the system. I also assist the HelpDesk with ticketing issues that relate to the Document Management system.
What do you like best?
Sherpadesk is pretty user friendly because it is very simple to use. However, it might be a little too simplistic, as it cannot do many advanced functions. If you're looking for just a quick way to log and track tickets, it does the trick. However, if you want something really robust with a lot of CRM-like features, you won't find it here.
What do you dislike?
Mobile site does not work very well, as fields and things are not fully accessible on a mobile device. You can separate things into queues, but that is not always robust enough when farming data on like issues.
What business problems are you solving with the product? What benefits have you realized?
We needed a ticket system to track incidents and service requests for our IT Help Desk. We use sherpadesk to keep track of incidents and achieve SLAs.
What do you like best?
email notifications, queues, and the product is very easy to use.
What do you dislike?
nothing that jumps out at me as a dislike
Recommendations to others considering the product
None
What business problems are you solving with the product? What benefits have you realized?
Creating FAQs for recurring items; this helps cut down on calls and emails. Benefits certainly include the ability to reference back to old tickets in order to take care of current issues, and it's also a great way to keep track of all "tasks" that you're working on.
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Frequently asked questions
Everything you need to know about discovering, comparing, and choosing the right AI software for your business.
SherpaDesk has 4 plans,
- Single Agent USD 0.00
- Base Camp USD 39.00 /User/Month
- High Camp USD 49.00 /User/Month
- Contractors License USD 9.00 per Tech
SherpaDesk is the Help Desk Software used for the below functionalities.
Top 5 SherpaDesk features
- Recurring (Subscription Billing)
- Project Billing
- Online Invoicing
- Invoice History
- Hourly Billing
SherpaDesk provides Business Hours,Online (Ticket) support.
SherpaDesk is allowed 0 Days Free Trial.
SherpaDesk provides Help Guides,Blogs,Video Guides for the software training.
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