Marg ServiceChannel
Marg ERP 9+
4.1
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Pricing of Marg ERP-Pharmaceutical Industry Software
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ServiceChannel
USD 0.00 /
USD0.00
Perfect for your business requirements and platform usage.
BOOK A DEMO- Initiate
- track
- and pay work orders from a single platform
- Cover your assets for big savings on warranty compliance
- Meet EPA compliance without losing your cool
- Make smarter
- data-driven decisions at every location
- Take the guesswork out of finding great contractors
- Initiate
- track
- and pay work orders from a single platform
- Cover your assets for big savings on warranty compliance
- Meet EPA compliance without losing your cool
- Make smarter
- data-driven decisions at every location
- Take the guesswo
Key Specification
| Other Categories: | |
|---|---|
| Deployment: | Cloud Hosted |
| Customer Support: | Phone,Online (Ticket),Business Hours |
| Customization: | No |
| Languages Support: | English |
Who uses ServiceChannel
Company Details
- Company Name: ServiceChannel
- Headquarter: Pleasanton, California United States
ServiceChannel Description
ServiceChannel Video
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User Reviews
WRITE A REVIEW
What do you like best?
I like the invoicing module, it makes invoicing very easy to manage.
What do you dislike?
The system only does basic functions, anything we need to change or modify has to be done as a work around. Not very customizable. Reporting features VERY basic.
What problems are you solving with the product? What benefits have you realized?
We now have all of our information in one place to track.
Response from A.J Steele of ServiceChannel
We appreciate you taking the time to review ServiceChannel. We would like to address all of your concerns regarding our products and more specifically our reporting. I would love the opportunity to speak with you directly as we have made advances in our reporting capabilities in the last few years with our partnership with GoodData. Please contact me at your earliest convenience to discuss further at ajsteele@servicechannel.com.
Best Regards,
AJ Steele
Manager, Client Services
ServiceChannel
What do you like best?
There are not any that I am aware of from a Vendor's perspective.
What do you dislike?
Customer service is absolutely horrific. They treat you like you need them and you FEEL that every time you run into an issue (which is often with their poor platform). Number 1 issue, their customer service is terrible. Try it, you will see how much extra effort/time/money it costs you to operate through this system.
What problems are you solving with the product? What benefits have you realized?
NONE. Not an exaggeration. It is terrible. Top notch vendors will not deal with portals like this, period. They don't have to. Maybe desperate companies will jump through all the hoops and deal with substantial delays in payments and no one to assist.
What do you like best?
the ablility to see problems in equipment and to actually see the costs of service calls as they are incurred
What do you dislike?
the runaround for missed eta's. the length of time it took to set the product up. the functionality on the app is not as easy as anticipated. not sure you can approve proposals through the app?
What problems are you solving with the product? What benefits have you realized?
we are trying to get ahold of all the problems in equipment for replacement rather than repair. we have already identified a couple pieces that need to get replaced.
Response from A.J Steele of ServiceChannel
Thank you so much for your review of ServiceChannel. We know your time is valuable so we appreciate you taking the time. Regarding your concerns with the products, I would like an opportunity to speak further about missed eta issues, equipment spend tracking and the functionality on mobile. Proposals on mobile will be released in beta testing in the next month and after some testing, will be live on the app. Please contact me at your earliest convenience to discuss further at ajsteele@servicechannel.com.
Best Regards,
AJ Steele
Manager, Client Services
ServiceChannel
What do you like best?
Working with people.
What do you dislike?
Emails
What problems are you solving with the product? What benefits have you realized?
Break/fix
What do you like best?
The initial set-up support and identifying ways to fit to our organization. The auto ability to track costs at a building level.
What do you dislike?
The inflexibility to change data categories to match our organization. The drop off of support. The add on fees for reporting and the lack of notification of systemwide issues/fixes and upgrades.
Recommendations to others considering the product:
This is wonderful for a cookie cutter retail portfolio with sophisticated tech savvy vendors. Not so great for wide variety of real estate portfolio. There is a lack of ability to allocate invoices.
What problems are you solving with the product? What benefits have you realized?
Tracking total cost of occupancy. Certifying vendors.
Response from Lori Hazelton of ServiceChannel
Hello,
Thank you very much for your feedback. I would love to speak to you about your concerns on using the product and what we can do to make your user experience better.
Please contact me at your earliest convenience at lhazelton@servicechannel.com to discuss.
Best Regards,
Lori Hazelton
Manager, Client Services
ServiceChannel
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ServiceChannel has 1 plans,
- ServiceChannel USD 0.00
ServiceChannel provides Phone,Online (Ticket),Business Hours support.
ServiceChannel is not allowing Free Trial.
ServiceChannel provides Help Guides,Video Guides,Blogs for the software training.
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