Marg Scalefusion

good team, good app to restrict all unwanted apps and restrict ppl using other apps

nothing for now .. they are doing good job

What problems are you solving with the product? What benefits have you realized?

I can control my workmates devices and tablets.

Too many options sometimes. A better categories to be created.

What problems are you solving with the product? What benefits have you realized?

I find that the employees are very helpful.

i have been working with Dushyant and ABishkek whenever i need heplp, and they are so very helpful.

I really appreciate there time, i can tell they are very hard working as they are able to help me with certain issues i come across.

I Dislike the way the system is set up, the dashboard for device profile.

It is hard to tell if the data i am viewing is completely correct, specifically the time it takes to update certain changes.

What problems are you solving with the product? What benefits have you realized?

Complete control from app deployment to communication integration. Eva (communications manager) allows us to deploy phones for our fleet of drivers while easily maintaining secure devices thus ensuring up-time from inadvertent and intentional tampering. Features such as "Turn on Speaker" within Eva and leveraging Bluetooth through MobiLock's Bluetooth Manager ensure safe communications for our drivers while on the road.

The UI and organizational structure (devices and device groups) makes deployment a breeze, no matter how complex our organization roll out is.

Having immediate access to technical and sales support from the chat menu within the management console was a nice touch. If I had a question that was not already explained in the intuitive UI, I could quickly ask a question and have it answered instantly.

EDIT: After 1 year of use I needed to update my original ten star review.

Scalefusion has the best solution on the market, however even the best solutions are not immune to design flaws and bugs. Scalefusion’s support is extremely deficient in both their response time and customer access to high level support staff. Response time is at least 1 business day via chat or email. That means each correspondence is on a one day delay unless you are in their time zone (India, I believe).

Our technical issue prevented the receiving of calls due to a design flaw. My support representative was very patient and professional but due to time zone differences and a technical bug, she was unable to properly devote the necessary resources to address my issue timely. In the end we had to devote dozen of hours in labor for troubleshooting over a 28 day period where our phones ceased to receive calls. The technical issue was resolved internally and the solution relayed to Scalefusion.

Original "Dislike" from 10 Star Review:

It is an extremely hard sell for small business owners who are hesitant to pay $36/device/year. The pricing model seems to only benefit large corporations with price breaks at 100+ devices. I feel we could utilize this amazing solution for our entire organization but is unfortunately cost prohibitive for our particular business. We chose to deploy this solution for our most challenging MDM and are using cheaper solutions for basic MDM for the rest of our devices.

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

I really like their quick service and updates on the app.

no video to demo training, this should help everyone that is using mobilock and give them a clear understanding on how the system works without any training

What problems are you solving with the product? What benefits have you realized?