Marg Sapaad

PROS & CONS

What are the best aspects of this product?

Overall GUI looks easy on the eye. Basic setup is easy.

What aspects are problematic or could work better?

The company is based in Dubai with backend in India. They have a sales office in Singapore where the representative promises a lot but delivers very little. In Singapore, government offers merchants grants for implementation of POS solutions which means that companies have very little incentive to really innovate and pay attention to customer service. Their main aim is to do the first sale as once the sale is done and basic implementation is achieved, the customer can claim the amount from the government. The system works for certain F&B companies. Unfortunately

1. Touch screen options are awful.
2. Login creation for your staff can only be done via email addresses (instead of a PIN system).
3. You cannot create a floor plan. Just table numbers.
4. Inventory module can drive you nuts with constant refreshing while you are uploading the products.
5. The UOM in the inventory module is not intuitive.
6. Integration with 3rd party software is poor.
7. Support staff based in India are erratic and I personally encountered a pretty rude staff once. Our menu was uploaded by the staff and they made a hash of it (even though we paid for it on top of the subscription).

I believe other people may have better experiences compared to us but we wasted a lot of time and money on the product. In the end we pulled the plug and cancelled the subscription as both the sales staff based in Singapore and the support staff based in India were pretty poor.

What features/services would you like to see in future versions of this product?

I won't touch it with a barge pole

What specific problems in your company were solved by this product?

None. It was a waste of time and 3 months worth of subscription along with the money paid for menu setup.

Are you a current user of this product?

No

PROS & CONS

What are the best aspects of this product?

Overall GUI looks easy on the eye. Basic setup is easy.

What aspects are problematic or could work better?

The company is based in Dubai with backend in India. They have a sales office in Singapore where the representative promises a lot but delivers very little. In Singapore, government offers merchants grants for implementation of POS solutions which means that companies have very little incentive to really innovate and pay attention to customer service. Their main aim is to do the first sale as once the sale is done and basic implementation is achieved, the customer can claim the amount from the government. The system works for certain F&B companies. Unfortunately

1. Touch screen options are awful.
2. Login creation for your staff can only be done via email addresses (instead of a PIN system).
3. You cannot create a floor plan. Just table numbers.
4. Inventory module can drive you nuts with constant refreshing while you are uploading the products.
5. The UOM in the inventory module is not intuitive.
6. Integration with 3rd party software is poor.
7. Support staff based in India are erratic and I personally encountered a pretty rude staff once. Our menu was uploaded by the staff and they made a hash of it (even though we paid for it on top of the subscription).

I believe other people may have better experiences compared to us but we wasted a lot of time and money on the product. In the end we pulled the plug and cancelled the subscription as both the sales staff based in Singapore and the support staff based in India were pretty poor.

What features/services would you like to see in future versions of this product?

I won't touch it with a barge pole

What specific problems in your company were solved by this product?

None. It was a waste of time and 3 months worth of subscription along with the money paid for menu setup.

Are you a current user of this product?

No

PROS & CONS

What are the best aspects of this product?

This is a very cheap POS compared to other in the market. I would recommend it if you are a very low turnover and you are managing one or two branches.

What aspects are problematic or could work better?

They refuse to integrated with 3 rd parties for ordering, loyalty, engagement solutions because they already have their owns products which are very limited in terms of features.

What features/services would you like to see in future versions of this product?

To have some integrations with more advanced loyalty and online ordering solutions.

What specific problems in your company were solved by this product?

When we started, our cost was a major factor. Having Sapaad was useful. Now that we have grown, we have stopped and change to a more efficient POS.

Are you a current user of this product?

No

PROS & CONS

What are the best aspects of this product?

This is a very cheap POS compared to other in the market. I would recommend it if you are a very low turnover and you are managing one or two branches.

What aspects are problematic or could work better?

They refuse to integrated with 3 rd parties for ordering, loyalty, engagement solutions because they already have their owns products which are very limited in terms of features.

What features/services would you like to see in future versions of this product?

To have some integrations with more advanced loyalty and online ordering solutions.

What specific problems in your company were solved by this product?

When we started, our cost was a major factor. Having Sapaad was useful. Now that we have grown, we have stopped and change to a more efficient POS.

Are you a current user of this product?

No