Marg Remove.bg

BEWARE before buying!!!Subscription credits are valid with an active subscription only. If you cancel you will be able to use them until your next billing date, later they will be invalidated. TOTALLY UNFAIR. I payed 39€ to get 200 credits and I had to cancel my subscription as I wasn't using all of them and the credits left are no longer on my account anymore!!! 39€ wasted!!!

Refused to roll over credits claiming customers would take advantage (by using what they paid for??) When asked to cancel the account and change my credits to PAYG (or they cancel anything you paid for) reduced my credits from 240 down to 80.Poor customer service, do not value their customers. As a customer of 2 years, my custom was not valued at all.Am now using a service that is 8x cheaper and works equally as good.

The credits disappear when you stop paying for the service. No other company does that. If you interrupt the service, you still get the services you paid for.It's against the law!

Product when it works is great. I had some issues and spoke to a tech. Not much help. I wasted 20 credits trying to fix the issue by taking different photos with different lighting to resolve the issues. Asked for a credit for the wasted credits. They said no. I am a customer of 1 year and i expected at least a few credits refunded since they really didn't have any answers as to why the program was not cutting out the background properly. Pretty lame.

Two reasons for just 2 stars.remove.bg cuts often parts of our models, a hand, feet or complete shirt, if it's similar with the background. A model sitting on a chair shows at the end a model sitting on something. Lot's or work to do after.But most unlikely point is, that they delete credits we've paid. If you do not use your credits they will be rolled over every month. But they do not roll over all credits, there are borders of numbers not matching with the credits you paid for. And you cannot move to a lower subscribtion because then you loose nearly all credits. The most dubios contractor I ever made business with.