Marg Recruiterbox

It is relatively inexpensive, has fairly decent workflows and tools for information gathering, Since it is cloud based - can access it form anywhere and work regardless of your location. They also proxy e-mail communication so that your addresses are not exposed.

There are a few issues with the platform here and there, but there is one major flaw that makes RecruiterBox a very poor choice. The flaw is inability to use basic requirements fields to make an automatic disqualification/rejection decision by the platform. For example - if you are hiring delivery drivers, you can't put Yes/No question asking if they have a valid driver's license and disqualify automatically if the applicant says he doesn't have a license. The platform forces you to manually review and reject all applications. We have close to 30 people that we will need to hire in the near future, we get about 100 applications/month per single position. 30 positions =3,000 applications in a month and we are supposed to manually review and reject all unqualified applications ?

Furthermore, there is no AI analytics behind the platform. Lots of applications coming from their sources are not even close to basic job requirements. Let's say we are hiring a web-developer and we are getting warehouse managers with no development skills. We are hiring Systems Administrator and are getting cooks with no IT experience.

Between these two issues, we end up having people filter through all applications and rejecting 90% of them outright, another 8 person are rejected after the first email exchange, another 1.5% is rejected after a phone interview and 0.5% are qualified and we make offer to. But imagine how much manual labor is required on OUR part to deal with platform shortcomings. We plan on switching form them to someone who can disqualify on Yes/No questions.

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

Their support is extremely responsive, but the support team can't fix the flaws in their core product architecture and lackluster UX.

The software is clunky. But the #1 issue is their flawed database architecture. Candidates exist only within a single job opening. Meaning candidates are duplicated every time the same person applies for multiple jobs. Instead of one "person" who has made multiple "applications" to each opening, Recruiterbox only tracks "applications" so candidates are duplicated over and over again. This makes it impossible to track a single person as a person across job openings and across time, which makes it impossible to manage passive candidates like you would a sales lead or opportunity in a good CRM. I strongly recommend you consider other ATS software if you're in an industry where you're recruiting, warming, and staying in touch with passive candidates over time. We made the mistake of not fully evaluating their database architecture and now it's hard to switch given all the data in their system.

Other things we dislike: Way too many fields to fill out to schedule an interview leave feedback on an interview, or complete other basic tasks. You have to schedule an interview using a clunky calendar tool in order to leave feedback (why can't they just let me schedule using Google Calendar, like other modern apps). When you shedule an interview there is no way to turn off automated calendar invites. But the invites are not very customizable, so we end up using our own invites and then have duplicate calendar invites. It's just not well-designed. It's my least favorite SaaS app in our tech stack.

I also dislike how there's no solid integration with your corporate email (emails come from their servers and are masked, get caught in spam traps, and as soon as a candidate switches from emailing with the recruiterbox-masked email to your regular work email, none of their emails sync back into the system making internal collaboration with your team really difficult). More modern ATS systems sync with Gmail or Office 365 and pull in your email history directly, like a good CRM.

It's also overly complex - not in a good way, not like good enterprise software that's complex but useful. This is a SMB tool that lacks solid product management and over time they bolted on too many useless or 1% features that cluttered the interface.

What problems are you solving with the product? What benefits have you realized?

It's pretty straightforward to use, nothing too complicated and handles everything our very small business needs to track applicants. I like that it stores email templates and we can mass email, and also the interface to job boards and or own web pages.

Great calendar interface.

The dashboard isn't very useful and moving between candidates and openings could be easier. In fact, it was a lot better before they did the upgrade, i preferred it beforehand. Now it's ok, but not great.

What problems are you solving with the product? What benefits have you realized?

Simple interface, intuitive, and easy maintenance. Their customer service is very proactive and easy to reach. They reply back quickly. It gets done the essentials of an ATS, but doesn't have any extra bells and whistles. Price point is great.

Source reporting doesn't pull accurately, interface with digital interview software, and it doesn't integrate well with email platforms.

What problems are you solving with the product? What benefits have you realized?

It's pretty straightforward, no training

bugs are present and customization missing

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?