Marg Punchh
Marg ERP 9+
1.5
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Pricing of Marg ERP-Pharmaceutical Industry Software
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- Customer Acquisition Channels
- List Management
- Personalized Communications & Offers
- Loyalty Program Structures
- Social Sharing & Voice of Customer
- Liability & Fraud Management
- Offer Creation & Management
- Omnichannel Distribution & Redemption
- Campaign Creation
- Personalization & Analytics
- Customer Acquisition Channels
- List Management
- Personalized Communications & Offers
- Loyalty Program Structures
- Social Sharing & Voice of Customer
- Liability & Fraud Management
- Offer Creation & Management
- Omnichannel
Key Specification
| Other Categories: | |
|---|---|
| Deployment: | Cloud Hosted |
| Customer Support: | Online (Ticket) |
| Customization: | No |
| Languages Support: | English |
Who uses Punchh
Company Details
- Company Name: Punchh
- Headquarter: San Mateo, California United States
Punchh Description
Punchh Video
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User Reviews
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What do you like best?
Interesting idea for local businesses, decent website although way too much info
What do you dislike?
Customer service and client acquisition are embarrassing. Have tried multiple times to get in touch with the company for more information on the platform and prices. 3 phone calls, 3 emails, barely a peep from them. Not pleased with how much time has been wasted trying to contact this business to possibly give them money..They have also disabled reviews in multiple places to avoid any sort of negative feedback that I'm assuming many others have had with them. Not impressed.
Recommendations to others considering the product:
Customer service is horrible, complete waste of time
What problems are you solving with the product? What benefits have you realized?
None
What do you like best?
The app works, sometimes, if you don't try and actually do anything.
What do you dislike?
The CRM is terrible. In many ways it's easier just using a SQL server. Creating segments is one of the most painful and time wasting process of any CRM I have tried in the last 10 years. Customer service is extremely slow in responding. Their dev team seems to be 100% devoted to creating new features (therefore NOT fixing extremely important problems) while their ops team is non-existent.
What problems are you solving with the product? What benefits have you realized?
Having an app where customers can receives notifications, coupons, promos, etc. and purchase.
What do you like best?
It is nice having a program that houses your loyalty program, email CRM and mobile app all in one. Previously, we were using three separate programs to manage each of these, and syncing them up was a pain (not to mention it got costly).
What do you dislike?
Where to begin... For starters, their customer "support" is abysmal. With the exception of one great individual who is no longer with the company, every single account manager that we've had has been worthless. Each time we run into an issue (which is about 1-2 times per week, at this rate), our CSM doesn't ever help with the problem. Rather, they defer us to their support library (which is also worthless and contains outdated and/or false information) or their support team (who, rather than admit they were wrong, blame the client and skirt around trying to solve the problem). They will constantly make botched updates to their code and not alert their clients, making it incredibly difficult to operate on a day-to-day basis. We have actually had instances where our IT team has caught errors in their code, sent screenshots to their support team, and they still deny there is anything wrong. I have never worked with a company that has such little integrity and regard for its clients.
What problems are you solving with the product? What benefits have you realized?
The original intent behind working with Punchh was to have our loyalty program, email CRM and loyalty provider all in one. This sounded great when we signed on with them, but with the amount of issues we face with them on any given day, I cannot say it was worth it.
What do you like best?
Bright colors and most important information at the forefront.
What do you dislike?
Confusing set up. There are a lot of features that I don't use because I am not sure how or they are not easily accessible.
What problems are you solving with the product? What benefits have you realized?
Customer satisfaction- a lot better after using punchh.
What do you like best?
Punchh is a small company but a growing company and their app customer service has been beyond good.
What do you dislike?
I dislike that the app creation phase did not help prep the team with all of the design needs before letting us know that our time with the engineers was running out.
Recommendations to others considering the product:
Consider how many details you need prior to launching your app project with the Punchh Team.
What problems are you solving with the product? What benefits have you realized?
We are solving many needs by having a future forward app.
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Punchh has 1 plans,
- Punchh USD 0.00
Punchh provides Online (Ticket) support.
Punchh is not allowing Free Trial.
Punchh provides Help Guides,Video Guides,Blogs for the software training.
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