Marg ProProfs Chat

PROS & CONS

What are the best aspects of this product?

What’s commendable about ProProfs is its ability to bring human support and automation together. The fact that visitors can seamlessly transition from chatbot conversation to that of human interaction is commendable about the product.

What aspects are problematic or could work better?

We want them to add more relevant chatbot templates that reduce the time we spend on creating our own templates.

What features/services would you like to see in future versions of this product?

More chatbot templates for sure. They can also try adding new chat widget themes.

What specific problems in your company were solved by this product?

We wanted a fine balance between automation and human support. Live chat solutions used prior to this one never had them. With ProProfs, it became a breakthrough for us and helped us resolve this challenge hassle-free.

Are you a current user of this product?

No

PROS & CONS

What are the best aspects of this product?

We wish we had discovered this software earlier. It has so many features ranging from detailed reports to automation tools like chatbots. But the highlight of ProProfs Chat is the reports and analytics, which allow you to monitor the operator performance and customer ratings.

What aspects are problematic or could work better?

We would like to see more customization options for the chat button to make it look more appealing.

What features/services would you like to see in future versions of this product?

It would be great if the tool offered more chatbot templates.

What specific problems in your company were solved by this product?

We needed a live chat solution that helped us balance automation and human efforts. With this live chat solution, we can automate routine, repetitive tasks through canned responses, chatbots, and much more. But we can also optimize the performance of live chat operators with the help of detailed reports.

Are you a current user of this product?

No

Live2suppport live is an awesome chat service. This is pumping up sales levels with an average of 50 instant chat conversations a day. Being a consumer-oriented company it gives a better chance of converting browsers into buyers building a long-term, personal relationship with your client. Canned Responses helps us handle more conversations. It’s built in analytic helps pointed conversation and adds a personal touch to chat that has dramatically increased revenue.

The extensive functionality provided take long time to explore

I will say that having live2support chat service on my website was the best decision I have ever made.

We are using it for customer support for existing customer site traffic monitoring and sales conversion.

I like how our company was able to integrate not just one but different software with ProProfs Chat. We had were looking for a chat software that could be integrated with our WordPress website initially. But later, during the demo of the tool we got to know that we could also integrate our CRM and help desk software. Really became a boon for us.

What my customer support reps complain about the software is how it is slow. This in turn slows down the process of attending our customers too. Hoping to see this issue get fixed in near future.

With ProProfs Chat, we’ve been able to solve various customer queries instantly. The instant answers have made our customers delighted with our support service. Other than that, we’ve also been able to improve our other services according to the issues we’ve received by far. We are also able to train our support reps according to the reviews each one of them receives from customers.

Helps to create brand value. Be it starting a chat on your website or be it canned responses; the entire process of customer support is quick.

Chatbots looks quite lucrative. Maybe you can try to bring it on board in the next version.

One of the cost-effective solution which helps to generate business with some amazing features.