Marg Promoter.io
Marg ERP 9+
4.5
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Pricing of Marg ERP-Pharmaceutical Industry Software
Pricing plans
Introduce pricing plans
Simple, transparent pricing that grows with you. Try any plan free for 30 days.
- 250 Surveys per Month
- Reporting
- Unlimited Users
- 250 Surveys per Month
- Reporting
- Unlimited Users
Basic
USD 100.00 //Month
USD0.00
Perfect for your business requirements and platform usage.
BOOK A DEMO- 10
- 000 Surveys per Month
- Premium Support Online
- Reporting
- Unlimited Users
- Turnkey Integrations
- Text Analytics
- 10
- 000 Surveys per Month
- Premium Support Online
- Reporting
- Unlimited Users
- Turnkey Integrations
- Text Analytics
Scale
USD 150.00 //Month
USD0.00
Perfect for your business requirements and platform usage.
BOOK A DEMO- 50
- 000 Surveys per Month
- Premium Support Online
- Reporting
- Unlimited Users
- Turnkey Integrations
- Text Analytics
- SMS Surveys (Up to 500 US SMS Messages / Month)
- 50
- 000 Surveys per Month
- Premium Support Online
- Reporting
- Unlimited Users
- Turnkey Integrations
- Text Analytics
- SMS Surveys (Up to 500 US SMS Messages / Month)
Professional
USD 225.00 //Month
USD0.00
Perfect for your business requirements and platform usage.
BOOK A DEMO- 100
- 000 Surveys per Month
- Premium Support Online
- Reporting
- Unlimited Users
- Turnkey Integrations
- Text Analytics
- SMS Surveys (Up to 500 US SMS Messages / Month)
- Up to 200 Video Responses / Month
- Ability to Capture Survey Feedback Anywhere via Link
- 100
- 000 Surveys per Month
- Premium Support Online
- Reporting
- Unlimited Users
- Turnkey Integrations
- Text Analytics
- SMS Surveys (Up to 500 US SMS Messages / Month)
- Up to 200 Video Responses / Month
- Ability to Capture Survey Feedback Anywhere via Link
Key Specification
| Other Categories: | |
|---|---|
| Deployment: | Cloud Hosted |
| Customer Support: | Online (Ticket) |
| Customization: | No |
| Languages Support: | English |
Who uses Promoter.io
Company Details
- Company Name: Promoter.io
- Headquarter: San Antonio, Texas United States
Promoter.io Description
Key Features & Specifications
- Web Widget Survey
- Web Pop-up Survey
- SMS Surveys
- Email Surveys
- Survey Builder
- Employee NPS
- Customer NPS
- Offline Survey
- Pulse Surveys
- Anonymous Feedback
- Text Analytics
- Third-party Integration
- Reporting (Analytics)
- Polls (Voting)
- Email Marketing
- Feedback Management
- Sentiment Analysis
- Predictive Analysis
- Multi-language Support
- Skip Logic
- Support Audio / Images / Video
- Site Intercept Survey
- Question Library
- Question Branching
- Mobile Survey
- Kiosk Survey
- Data Analysis Tools
- Custom Survey URLs
Promoter.io Video
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User Reviews
WRITE A REVIEW
What do you like best?
It can be a great resource for companies when properly implemented.
What do you dislike?
We were truly excited to incorporate Promoter into our business, but unfortunately it did not work out for us.
Our negative experience was rooted from what could have easily been prevented from the beginning. We were not warned of situations that may happen when launching the survey. Within a few minutes of our launch, we received a number of detracting scores from some of our top members who we have personal relations with. Quite surprised, we made sure to reach out to them. All of them emailed, texted or called us saying that they had no idea of what we were talking about, that they never filled out a survey and only had positive experiences with us. Long story short, we were ridiculed and looked unorganized.
We reached out to the Promoter.io team to figure out the situation and was told then that this may occur with strict software implemented in many business emails. To understand much better, we scheduled a call (which took multiple requests).
The call started off with a discussion to better understand the situation, however it came to the solution that we did not gain much positives from this experience. The qualitative data we gathered did not represent any new subjects, and the fact that our reputation was manipulated because of something so preventable from the beginning was extremely frustrating.
We requested just a 1 month refund, as we were very unsatisfied with the experience but did partially understand the situation. However, the individual we spoke with simply repeated that this was not possible, only offering us 1 month in credit that we weren't going to use. We were told that they are the person to speak to about refunds but could not authorize one. Our requests were ultimately left unsolved.
Coming from a company that is based on fully devoting our attention to customer experience, this was an appalling encounter that we do not expect from other successful businesses.
Recommendations to others considering the product:
Make sure all topics are covered before implementing. It can be a good resource for some companies.
What problems are you solving with the product? What benefits have you realized?
Receiving client feedback, learning about aspects that we can improve on.
What do you like best?
Simple to create campaign, relatively easy to connect to your CRM.
What do you dislike?
Limited campaigns on anything less than enterpise, even though they use number of surveys for pricing.
Recommendations to others considering the product
If you need more than 1 campaign, this can be a bit of a pain. But easy and elegant orherwise!
What business problems are you solving with the product? What benefits have you realized?
Transactional surveys, NPS...
What do you like best?
Easy way to get automated, fast feedback with high response rates
What do you dislike?
Price is quite high for small volumes of users, few options for small packages
Recommendations to others considering the product
A great product for getting fast, effective user feedback
What business problems are you solving with the product? What benefits have you realized?
Using this to identify customer issues that they wouldn't otherwise tell us about until it became a much worse problem
What do you like best?
Customer service; very responsive and helpful
What do you dislike?
The platform has some holes and issues within it
What business problems are you solving with the product? What benefits have you realized?
What our clients need to tell us, but are unable to say through the sales process.
What do you like best?
Dashboard. Responsiveness of the team. Customizable inputs and filterability. The price when on a small scale is fair. Unlimited users can access the account. Actually having the NPS data is great.
What do you dislike?
Weekly email report. CSV exports cannot be bound by time, so I have to filter after exporting. Custom dashboards should be available. Pricing/ send should be cheaper as we increase volume, was told this wasn't an option. You should have automatic tagging. Make org recommendations based off the feedback.
Recommendations to others considering the product
It's good. Simple needs and product. Not sure who else out there offers the missing features I mentioned previously.
What business problems are you solving with the product? What benefits have you realized?
Aggregating feedback from our Pizzeria Partners and Customers (pizza eaters. Have this serve as a platform to hear their voices. Further, week over week tracking as we continue to improve our product. VoC has been realized, but sharing this feedback is tough.
Keka HR Payroll Platform Key Clients
Frequently asked questions
Everything you need to know about discovering, comparing, and choosing the right AI software for your business.
Promoter.io has 4 plans,
- Free USD 0.00
- Basic USD 100.00 /Month
- Scale USD 150.00 /Month
- Professional USD 225.00 /Month
Promoter.io is the NPS Software used for the below functionalities.
Top 5 Promoter.io features
- Web Widget Survey
- Web Pop-up Survey
- SMS Surveys
- Email Surveys
- Survey Builder
Promoter.io provides Online (Ticket) support.
Promoter.io is allowed 0 Days Free Trial.
Promoter.io provides Help Guides,Video Guides,Blogs for the software training.
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