ProctorU Review, Pricing & Features for Businesses | SoftwareAdviser.ai

Horrendously incompetentAny educational institution that uses continues to use this proctoring service after reading about the horrendous experiences people have explained here simply do not care about the wellbeing and success of students. What happened to me on 22 February 2021 when I sat my HPAT ACER exam was traumatic and has affected my physical health through painful muscle spasms in my face and neck from being sat in the same position for over 5hrs. My exam should have been 2.5hrs. I have been ignored by both ACER and ProctorU. My experience is as follows:1. Exam that should have started at 7.30pm started 1 hr late because of "system issues". Bear in mind my Internet speeds were WAY over the recommended minimum and my laptop had passed all the checks several times before the exam. Even the proctor checked my speeds and said they were fine.2. Mid-question my exam was stopped at least 9 times, often with no reason or explanation. Each time it would take up to 20mins to get the exam restarted.3. The proctors would log off without explanation and pass me to their "technical assistant" who would take control of my laptop without explaining anything, in spite of me asking repeatedly what was wrong.4. A proctor tried twice to reatart me on the wrong exam. When I told her this she insisted it was the right exam. When she finally realised that it was in fact the wrong exam, she did not apologise. This further delayed me being able to complete my exam. This needs to be investigated but as I said, I have been ignored.5. I could not leave my room or seat during this period and have since developed torticollis in my neck, jaw ache and migraines.6. The entire incident caused so much stress and anxiety that my concentration was completely obliterated and my performance has 100% been affected by what happened this is an exam I have prepared for for 1 year. It is only held once a year, so I cannot just resit it next week or next month. I was crying during the exam because of the added stress.

VERY UNPROFESSIONAL service. I ran a device test two weeks before an exam and the system said that my OS failed because it required minimum Windows 8.0 but I had Windows 8.1. When I contacted customer service why Windows 8.1 wasn't okay he/she said that there was nothing he/she could do and told me to log in 5 minutes before the exam to let a technician solve the problem. This is unacceptable because who would guarantee if the problem can be solved in 5 minutes prior to the exam and why wouldn't he/she connect me to a technician to help solve this problem. I expected a better service since the fee to take this test was not cheap.

A terrible product. Extremely laggy and hard to use. Slows down the computer and makes it impossible to take the test.The people who are responsible for monitoring the test are extremely incompetent, very unhelpful and their English level is very low.

My experience was horrible, terrible service. I started my exam two hours later. The technician had me waiting 30 minutes and he did not appear, I had to call and that's how they reconnected with me. Then they interrupted my exam more than 3 times to check for a problem, which took me time to answer or see my questions, in an exam that is by time. Very stressful

A disgrace to the education sector. Services like this seem like a good idea. Unfortunately this organisation lacks the competence and integrity to deliver the service in a satisfactory way. Despite being extremely prepared for the exam the grossly inexperienced and incompetent "support" person took 45 minutes to get the exam started. The exam took me 25 minutes to complete. Following the exam I then realised that the windows scripts they executed on my machine caused technical problems. Now after a week they're still refusing to disclose what the scripts did and are completely unwilling to assist in solving the problems they've caused.If you're a reputable University or education provider, DO NOT USE this service. Your students will hate you for it and their education journeys will be directly damaged by the involvement of ProctorU in any form.