Marg POS Nation

Following a hardware crash on my server, these guys have refused to reset my license code so I can re-install on new hardware even though they have done so in the past with no problem. They won't even acknowledge my requests since I don't have a service contract. They won't sell me service contract because I am in Australia. I will have to pay $700 for a new license to get going again. Unless you pay $100's per year for service you are on you own with a somewhat unreliable product. Look very hard elsewhere before you purchase from POSNATION

Pos Nation now owns Cap retail which is a dinosaur product when it comes to ecommerce. You can buy any competitive software cheaper than their add-on integration with Woo or Shopify. Unfortunate, given we used Cap retail for decades in spite lack of easy reporting, basics that other software companies have, or forecasting. Given the Covid situation, needing online sales for curbside pickup, it is not possible to maintain the inventory or justify paying a $2k set up and high monthly fee for an omni channel experience. We spend more on labor for order entry and inventory than monthly cost of switching to competitive products Vend, Lightspeed, Shopify. The positives are purchase orders for re-ordering, barcode printing and data onsite. This is is why we stayed for so long. We customized our own reports. We preferred to house our own data but now other software offers off-line capacities.

Service is great when you're buying but afterward it's next to none. For my software, it wasn't completely configured... Menu are incomplete & printer not working but the fees keep coming. Because COVID-19, the shop closed but you can't cancel the merchant fees or the support fees. But when the funds ran low for the shop, you get email threats to disable to the software. But the software was disable a long time ago since it wasn't pinging their server. In the end, you have a cheap (low end hardware) pc with accessories.

Very very poor customer service and frosted marketing people.The marketing department tells me something definitely and charge my account secretly. And when I founded I called Daniel Albretht to question him and he was so rode to me and hangs up on me. I will not even recommend my waste enemy to post nation Pos.

The company asked that I take down their negative reviews in return of a refund. They tried to buy me out. I have email proof that shows their CEO & Director of Customer Service on the email. Terrible team, horrific software and non-reliable hardware! The system was sold on a lie. The features discussed during phone calls and via email did not match the actual system. They tried blaming the initial issues on the credit processing company but later learned that their software was not compatible when accepting EBT cash. Then the software upgrade (May 29, 2021) began showing the same error and froze both of my POS systems on numerous occasions. Instead of resolving the issue brought on by their upgrade, they asked me sign up for monthly service or pay $239 dollars.Their keyboard has a mind of its own. At times the CAP lock is activated or the number lock. Their scanners are worthless. I'm being charged $200+ dollars for a wireless scanner that is available on Amazon for $100 dollars. Scanner reviews on Amazon clearly show that no one invested any time conducting a thorough research.Lastly, it’s missing the automated decimal point and the change due does not disappear automatically when initiating a new transaction. Instead of helping resolve their software/hardware issues I received an email from Will that they are cancelling my software service. I emailed my concerns to Cort, CEO, but yet to receive any response.