Marg PaySimple

ACH payment ability. Free-form payment field.

Vastly overcharged on Credit Card fees, takes weeks to get back to you with no explanation as to why, just saying to wait it out and hope it will decrease over following months. Significant number of ancillary fees never disclosed on their contract or website, you only find out after you've been charged. Charged me 1+% more in credit card fees than was promised, which is pretty significant when this is their core service. They were never able to provide any answer, no matter how many managers I spoke with, all of them just saying I should wait until more months have passed and I've been ripped off even more.

Don't use it. They'll promise you one thing then charge you something completely different (i.e. much more

zero benefits, we moved off of them and will never use them again.

What do you like best?

What do you dislike?

nothing this company is a scam. They fraudulently charged me for services I never used or agreed to and have fought refunding me. I am now forced to have my attorney deal with them.

This company has been charging me for over a year for a service I never signed up for or authorized this company to charge me a monthly fee for a service I never used. DO NOT USE THIS SERVICE!!!

DO NOT USE THIS COMPANY, BEWARE!

They fraudulently charge people money not authorized.

I like that it is fairly simple to handle ACH and CC clients in the same program. As long as there are no changes to the schedules, its fairly smooth sailing.

I started from scratch and now have about 200 active customers, on pay simple. 1. Customer service is available only during limited hours. I often have important questions before 10am or evenings or weekends, and they are closed... 2._ Common things like changing a customers billing/invoice date or amount are extremely confusing and you generally have to start from scratch everytime. Changing where the invoice/receipt gets sent are extremely confusing to navigate. 3.When setting up an account, there is no space to put a clients phone number extension.. 4. I was told at a certain benchmark I would be entitled to reduced billing fees. Now that I have qualified, I have inquired about this before and am getting the runaround for months. That is a bait and switch and I feel slighted. 5. The fees are numerous and tough to understand. Ive done the math and when its al said and done, I'm paying 4%+ on my total CC/DB transactions..(even though the majority of my clients use VISA. There are many other monthly fees, costs, charges, and it adds up to a lot.

. Ive complained about these things before and I get a canned response that its in the works. Of course nothing ever changes. I have no other choice but to start comparing options.

The customer service people are nice and helpful when they are available

I like the set up, reasonable processing fees, and convenience.

I don't like the length of time it takes to get the funds. 5 days is beyond ridiculous. Is there a way to speed this up?

Automating rent bills and payments is a huge benefit.