Marg osTicket
Marg ERP 9+
4.5
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Pricing of Marg ERP-Pharmaceutical Industry Software
Pricing plans
Introduce pricing plans
Simple, transparent pricing that grows with you. Try any plan free for 30 days.
Open Source
USD 0.00 /
USD0.00
Perfect for your business requirements and platform usage.
BOOK A DEMO- Community Support
- Email Integration Supported
- Community Support
- Email Integration Supported
Cloud Hosted
USD 9.00 //User/Month
USD0.00
Perfect for your business requirements and platform usage.
BOOK A DEMO- Powered by a support system
- Email Integration Supported
- Email & phone ongoing support
- Free Walk-through Session
- Managed Upgrades & Maintenance
- Rock-solid infrastructure
- guaranteed uptime
- Daily Backups
- Redundant Platform
- Powered by a support system
- Email Integration Supported
- Email & phone ongoing support
- Free Walk-through Session
- Managed Upgrades & Maintenance
- Rock-solid infrastructure
- guaranteed uptime
- Daily Backups
- Redundant Platform
Virtual Appliance
USD 0.00 /
USD0.00
Perfect for your business requirements and platform usage.
BOOK A DEMO- Includes everything in Cloud-hosted plan
- plus
- Customized to fit your business needs
- Includes everything in Cloud-hosted plan
- plus
- Customized to fit your business needs
Key Specification
| Other Categories: | |
|---|---|
| Deployment: | Cloud Hosted |
| Customer Support: | Business Hours,Online (Ticket) |
| Customization: | No |
| Languages Support: | English |
Who uses osTicket
Company Details
- Company Name: osTicket
- Headquarter: Alexandria, Mediterranean Egypt
osTicket Description
Key Features & Specifications
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Customizable Branding
- Ticket Management
- Surveys & Feedback
- Known Issue Management
- Knowledge Base
- Contract (SLA Management)
- Community Forums
- Automated Routing
- Alerts (Escalation)
- Self Service Portal
- Live Chat
- Document Storage
osTicket Video
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User Reviews
WRITE A REVIEW
As much as this is one of the best free ticket system scripts available right now, it's 2020 and the default theme still looks like it's from Windows 1995 and is NOT responsive on either the front or backend. There are very, very few alternative third party themes with what looks like the best alternative being $100. This is quite fustrating. The Cloud Hosted options aren't cheap too, and if it's got the same poor theme and isn't responsive then it's not worth anywhere near the price with so many cloud alternatives about which are more competitively priced. Such a shame. I cannot recommend this system for anything more than a small personal site or project, but certainly not a business.
What do you like best?
OsTicket goes through periodic updates that do improve it - but there's a lot left to be desired. However, it's functional and most importantly - free.
What do you dislike?
Search function is terrible. Even the advanced form. If I could plug in a product like algolia I'd be much happier. It also has some settings and options that are a pain to figure out and use. Lack of an easy plugin for other services (like Slack) are a drawback when so many of our other products are integrated into our work environment.
Recommendations to others considering the product:
do trail other products first as there's probably something better. But this is free and it does work!
What problems are you solving with the product? What benefits have you realized?
Support ticketing - it also functions as a general email mask for those that require it.
What do you like best?
Easy to use and easy to create tickets. It is open source and easy to install. The administration interface is both easy to find and easy to use. The whole ticketing software feels like it was designed for a programmer by a programmer. I do wish that it was a little bit easier for the common end user. It is nice to find software that is written in hosting friendly software such as PHP and MySQL. This makes it easy to place it on a shared hosting provider and access it remotely.
What do you dislike?
The product has an unfinished feel about it. There are almost no integration with other services. Much of the things I do like about this are things that I dislike. The admin interface feels like it is designed for the team that coded it. The front end has no capability to be themed. The theme that is being used is not responsive at all. There is no API to build up your own interface, or mobile app to make it easier to use. To develop plugins for the software you have to jump through so many cryptic hoops that is is not really worth even trying to do it.
Recommendations to others considering the product:
If you are not willing to spend money on a ticketing software look at redmine before you invest your time in osTicket. If Redmine is too hard to setup then give osTicket a shot
What problems are you solving with the product? What benefits have you realized?
Help Desk issue tracking. It has helped us keep track of all of the issues that we need to get resolved.
What do you like best?
The customization of themes and plugins.
What do you dislike?
Limited functionality and no knowledge base
What problems are you solving with the product? What benefits have you realized?
osticket is good for internal use for team tickets
What do you like best?
It's got everything we need to help our customers, from the basic ticket system with classifications to a functional knowledge base.
What do you dislike?
Honestly, we haven't found any negatives as of yet. It's been everything we need.
Recommendations to others considering the product:
It's a great open source ticketing system that should definitely be considered. It should be noted that the Admin panel has a separate and slightly odd path of /scp/login.php. Beyond that quirk, it works well and has customizable help topics, SLAs and auto-responses.
What problems are you solving with the product? What benefits have you realized?
We've got a way to keep track of the issues and requests from clients, including time spent, which developer worked on the issue/request and what the resolution was. It also allows us to proactively assist clients who have similar issues through the knowledge base/FAQ section!
Keka HR Payroll Platform Key Clients
Frequently asked questions
Everything you need to know about discovering, comparing, and choosing the right AI software for your business.
osTicket has 3 plans,
- Open Source USD 0.00
- Cloud Hosted USD 9.00 /User/Month
- Virtual Appliance USD 0.00
osTicket is the Help Desk Software used for the below functionalities.
Top 5 osTicket features
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Customizable Branding
osTicket provides Business Hours,Online (Ticket) support.
osTicket is allowed 0 Days Free Trial.
osTicket provides Help Guides,Blogs,Video Guides for the software training.
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