Marg Oracle Siebel

PROS & CONS

What are the best aspects of this product?

We mostly use it to check or errors in our revenue statements and inflow. It is a perfect tool to quickly identify if there is an issue with the revenue inflow for our business. When we discover any issues with this, we can act fast and move on to the next one. It is highly reliable when it comes to auditing such critical materials or data it is accurate and does the job within a short period. With the Siebel CRM software, we can know how an order has been processed and if everything is in order from when it is made to when payment is completed.

What aspects are problematic or could work better?

As we use this tool to audit different processes and activities before we make decisions, the tool does not provide a great platform to make our work easier. You have to scale through different tabs to find which criteria relate to what record. This can be strenuous on our part especially when auditing multiple records to ascertain their accuracy. It would be nice if they could include all those records under one roof or screen such that you do not have move around different tabs or scroll down in search of a record that aligns with the criteria you are auditing.

What specific problems in your company were solved by this product?

We have been able to greatly minimize if not eliminate revenue leakages in our business. This was a problem and since we could not carry out the audit processes on those leakages within a short period, they went unsolved for long which affected our billing. Luckily, with Siebel we can achieve that objective s it helps us to audit revenue leakages at the backend while reconciling with the frontend applications for the purpose of efficiency. Every transaction is verified through auditing to detect issues that it may have. As a result, we have become more accurate in relation to how we bill clients and thus better visibility of the critical aspect of our business.

Are you a current user of this product?

Yes

PROS & CONS

What are the best aspects of this product?

It helps you to create a profile for each client where the tool collects data on each client and populates it on the system. As a result, you can retrieve this data from the system as soon as it is collected by the product. Siebel is an end to end solution for your data problems it helps you to manage clients based on the profile and data collected. It has a reliable search feature that equips you with the right means that you can search for a client’s information. It provides you with a wide range of search options which include by social security number, name or phone number. The calendar feature is intuitive which helps you to track customer requests and opportunities without much hustle.

What aspects are problematic or could work better?

It can be slow or crash at times without warning. As a result, information may not be updated into the system which slows the workflow. It interferes with how I execute my duties when the system crashes or is too slow which is a drawback. At times I have to manually login in order to access the system and update information into the system. Luckily, there customer support team is highly responsive to our queries. Although we may be faced by workflow problems due to the slow system or crashes, we can depend on the technical team to provide us with quick solutions or how to proceed thereafter.

What specific problems in your company were solved by this product?

It is my daily or everyday tool as it helps to streamline my business operations. I can stay up to date with what is happening with my customers, brokers and agents. It helps me to communicate effectively with them on the same platform and get things done with ease. Apart from that, as long as I have a customer or agent’s profile in the system, I can view their information which includes the requests and all logs without much hustle. Siebel also helps us to track and monitor opportunities which are helpful for our business growth. This adds to the efficiency we get from this product.

Are you a current user of this product?

Yes

PROS & CONS

What are the best aspects of this product?

It provides the staff with the necessary information they need to move ahead. It has a simple user interface for a tech savvy user to understand what they need to do to make the best use of this product. Siebel is a powerful CRM software that promises to give any type of business the needed support in terms of managing operations and data. It is rich in features that could come in handy depending on what you are looking for. Although you do not have to use all the features that come with it, you can make use of the most that it contains. All this is possible with few or minimal glitches to deal with which is good for business.

What aspects are problematic or could work better?

Despite it being simple in some of the functionalities, it is complex when it comes to customization. For example when a different user is operating the tool, they have to customize according to their needs. Making such changes is an uphill task and requires that you master the technical skills involved. This means that it has a learning curve to it if you want to explore the feature in-depth. All these complications can be frustrating when you want to customize the tool. It would be better if the technical team or developers of this product made customization easy or introduced tutorials on how to go about making such changes with ease.

What specific problems in your company were solved by this product?

It has become a robust tool to help us solve solid problems. With our staff understanding the features of this tool, we are able to complete different business operations with ease. It simplifies the process of analyzing data and interpreting it in a manner that can be understood by anyone. Due to its rich features we are able to explore most of the functionalities it has in store for the benefit of our business. However, we are finding it difficult to understand some of the details of features of Oracle Siebel which can slow down how productive our employees are. All in all we are happy using this CRM tool for our business processes.

Are you a current user of this product?

Yes

PROS & CONS

What are the best aspects of this product?

As a consultant you have to know how to streamline everything so that customers can view and understand things easily. Oracle Siebel has done that for my company. We are able to link this tool with our already established system and they work seamless to our advantage. It helps us to track from the time we make a call to the time we finish the job. Apart from that, it is possible to set or quote prices for the projects we undertake for our customers during the process. All these, works in unison with what we have in place. Oracle Siebel has multiple features which we use to better manage our business operations.

What aspects are problematic or could work better?

It is good the tool has a mobile version where you can track all those operation while on the move. However, it is not as the web based version. It does not offer the same experience as it is slow and heavy in that version. The features and functionalities are limited which means that you will not be able to utilize some of the features. With that said, it can be difficult to navigate your way around this tool as it is also slow in this version. However, it might not be the fault of the developers of the tool as you are required to consider some factors before implanting the mobile version.

What specific problems in your company were solved by this product?

It helps to solve daily issues that have a huge impact on the growth and development of the business. When it comes to customer service, you have to be up to date, fast and reliable at all times. With the Oracle Siebel, you can know who you have called and who you are yet to call as this information is recorded and stored within the system. Also, you will be able to track the records you already have in place for your customers. It helps you to create quote prices and events while you utilize a calendar to know what you are supposed to do at what time or day. All this keeps your business in check while you strive to satisfy the customers and keep your business operations smooth.

Are you a current user of this product?

Yes

PROS & CONS

What are the best aspects of this product?

It has become an information center for my sales needs. I am able to know everything that is taking place from who bought what, how much they bought and at what time. All activities are recorded and stored into the system for analysis and better execution of the sales strategy. It helps me to send a request to ask for data about a customer and manage all information on the same platform. This for of data management and analysis proves to be productive as I can monitor all the contacts in the system for customers and activities they engage in in terms of sales.

What aspects are problematic or could work better?

It has its drawbacks despite being a reliable tool in managing customer and sales data within the business. When you want to retrieve customer data, it can be slow when you do it in bulk. You thus have to do it in small sizes to speed up the process. This also goes for when you want to export that data after retrieving it from the system. It can be slow if the data is too bulky for the system to process. This can be frustrating if you want the job to be done fast and you have a lot of customer data to be processed. It would be better if they increased the speed at which the retrieved data is exported for efficiency.

What specific problems in your company were solved by this product?

Our field sales team is able to key in data which is updated on the system for one to analyze and view. They are tasked with the role of managing different initiatives which include customer sales activities and opportunities, customer information and revenue in general. All this is made possible thank to the Oracle Siebel CRM. As a result, you can easily view the trend of each initiative and what you can do to make sure you improve performance of those initiatives which are not performing well. This in return helps to increase sales as you can target your strategies on the most profitable initiatives within your business.

Are you a current user of this product?

Yes