Marg OptinMonster

Spent five hours attempting to integrate Optinmonster and to no avail. Customer service appears to be incompetent. Suggested I call back in the morning. BEWARE!

Great product. TERRIBLE customer service.We were an early user of OptinMonster, so when they changed all their plans and increased prices they kept us on a Legacy plan. However, we had a blunder and missed our annual renewal reminders as the notification email account was no longer active. As soon as we realised our account was suspended we logged in and tried to renew, however it wouldn't let us renew our previous Legacy plan. It was making us renew for double the cost with 3 websites instead of UNLIMITED.I contacted Support and they refused to put us back on our previous plan. They claimed that the system wouldn't allow it, and it's not possible because of a PayPal restriction.After 2 weeks we finally gave up and paid for a new account at a much higher price. Very frustrating, but got over it and moved on...Until, literally a few weeks later I get an email on another OptinMonster account I no longer use, offering me 90% off ANY PLAN if I "come back to OptinMonster".So it turns out, existing loyal customers get screwed, and they're not willing to offer you any deals. But if you cancel your account, they'll send you a 90% discount offer.Stay away from these guys, their tactics are dishonest and they don't deserve your business.

The worst popup platform ever.Time delay don't even work. So many problems, and bad customer service.So many better alternatives.

They make me select a star so that's why they have a 1, not a 0, which is what they should have. Atrocious customer service. Shady as ****. I enrolled in their service when purchasing a website, never actually used it because I found a better option and then tried to cancel it. Their website *does not work*. You fill out contact forms and never hear back from anyone. You try their help chat and get told to fill out a form and that they can't help you despite being, you know, *a help chat*... I finally was able to get back into my account to cancel it but it only worked when it was four days after the autocharge day. They charged me for an entire year's worth of services. I tried to contact them and never heard back. I disputed the charge with my bank and they sent my bank documentation saying I had cancelled after the date... well, yeah! Because I couldn't get through to anybody at the company! I am still waiting to hear back from someone about my refund. Do not get scammed by these people. Choose literally any other email service instead!