Marg NinjaOutreach

I just tried Ninjaoutreach with a few searches looking for instagramers: the number of instagrammers following specific searches were extremely low. Since I have been working for many years in Social Media, I decided I could not waste my time, and decided to cancel in a matter of minutes after my trial period started....

The problem is that Ninjaoutreach do not let you go, nor delete your credit card details. Creepy!

Do not provide Ninjaoutreach with your credit card details. Cancelling is tough.

Only a waste of time. After 20 minutes of conversation I just got the email confirmation, only after announcing I would be writing reviews and sharing my experience until getting a proper reply.

The tool seems not too bad to be fair to them

We signed up for the trial, prior to the trial ending we asked for help downgrading to the monthly plan which we saw mentioned in their user panel. However, we received an automated message saying they're away and will be back on Monday. Then, later that day we were charged $621 USD for a year's subscription.

I assumed it was just an automated error, and contacted them to get the funds returned as we had notified them prior to ending the trial that we wanted to proceed with a monthly, not yearly plan.

The customer support were quite rude and said that they couldn't find proof of my message and that per their TOS they wouldn't be giving a refund. I found the chat log quite easily and sent them the proof about it. The customer support agent 'Tarek' never replied after that, despite sending many messages - and despite seeing him coming online/offline numerous times over the following days.

Eventually, a different person came back to us and said that the 'monthly' option described in the back end (which had then disappeared was actually a quarterly option, and was part of an A/B test that was being removed, but they could switch me to that quarterly option as a one-off and refund the difference.

I was pretty annoyed about that, as:

1 - You can't list a 'monthly' option but then say that you have to pay 3-months at a time - that's a quarterly plan, not monthly. They're two different things, with the latter being 3 times the cost. It's just false advertising and if you made the error, as a company you need to make that right with the customer.

2 - If you were running an A/B test you can't withhold $621 of a customer's funds because they tried to use the function described prior to the trial ending, but the function disappeared and you didn't help the customer quick enough.

At least we did get a partial refund, but we're definitely not happy about it. I might have actually been a happy customer and even recommend this tool to other people had their support been better, but I certainly wouldn't recommend anyone to try it now.

Seriously don't try their 3-day free trial. A lot of people are mirroring our experience about trying to cancel beforehand, but not being able to and then being refused their refund.

The search tool for finding blogs and pre-built lists are quite good.

I was looking for local influencers but couldn't find any relevant to South Africa. Once I had figured that out I didn't spend any more time analysing their product.

Well, from the outside they looked to be a reputable service so I signed up for the 3-day trial (this should have been the first warning sign to see if they could help improve our backlinking outreach.

You have to add your card details to get access to the free trial, which I did.

I played around on their platform, looking for South African blogs and influencers but couldn't find what I was looking for and decided to cancel our subscription and end the trial.

After cancelling, I received a confirmation message saying that my request had been received and that my account access would end after the current period was over.

Despite requesting to cancel the account, the button saying "unsubscribe" was still there. I was a little confused why that was so I went through the process again and got the exact same message as before and again the "unsubscribe" button remained.

So I left it at that, having gone through the process of cancelling twice, I carried on with my day.

3 days later, Ninja Outreach billed me for an annual pro license, USD 888.00. Confused and a little upset, I reached out to their support team to find out why I had been billed, even after cancelling. I then logged back into Ninja Outreach and saw that I was still subscribed, despite having cancelled twice, 3 days earlier.

So I cancelled again, for the 3rd time.

Then I go the response from their Ninja Outreach "support" team. Here is the email:

"Hi,

Basilis here from the Management team.

Thank you for contacting us.

I just checked your account and I can see that you tried to unsubscribed just today ( that is why you got the popup that asked you to confirm .

Based on our Terms and Conditions, refund are been applied when the users unsubscribe inside the Trial Period. "

So I proceeded to tell Basilis that I had gone through the same process to unsubscribe twice 3-days earlier but conveniently for them, they only had records of the attempt I made after being billed.

Here is that email (excuse my grammar, I was typing fast and furiously:

"Hi Basilis,

If you read my message you will see that I unsubscribed twice on friday. I unsubscribed again today because I wanted to check why it was still saying I am subscribed and it did the same thing it did on Friday where it still says i am subscribed even though i unsubscribed.

We cannot use your service because you do not have our south africa media listings which is a conclusion i came to on friday which is why i didn't bother using the rest of the trial and immediately unsubscribed.

Even though I unsubscribed this morning, it still says I am subscribed and the option to unsubscribe is still there. This is excatly the same as what happened on friday."

The response I got was infuriating:

"I checked the logs and there was no un-subscribe triggered on Friday. Yes there is an unsubscribed happen today, after the billing and the Trial went through."

So despite my attempts to cancel my subscription on the very first day of my trial, they lied about my attempts to cancel and have so far refused to refund me.

And I am not the only one. A couple of other users have had the same experience when trying to cancel their subscriptions and were also told that they couldn't find records of their attempts to cancel.

What makes it even more suspicious is that instead of trying to find out if there is an issue with their app or problem solving what went wrong they immediately went on the defensive, denied that I attempted to unsubscribe and refused to issue a refund.

DO NOT USE THIS SERVICE. IT IS BLATANT FRAUD. ONCE YOU GIVE THEM YOUR DETAILS, THEY WILL CHARGE YOU AND THEN LIE ABOUT YOUR REQUESTS TO CANCEL.

No benefits. Just hours wasted trying to cancel their service and get refunded.

I did not like anything about it, I canceled their 3 days free trial after 2 days and they still charged me for a full year subscription 621$. Do not put your credit card information on their page, because you will be also charged. They do not leave you an option to remove credit card information from their site. Be careful and do not make this mistake.

I did not like anything about it, I canceled their 3 days free trial after 2 days and they still charged me for a full year subscription 621$. Do not put your credit card information on their page, because you will be also charged. They do not leave you an option to remove credit card information from their site. Be careful and do not make this mistake.

DO NOT USE IT, DO NOT PUT YOUR CREDIT CARD INFORMATION. IF YOU DID THIS, BLOCK YOUR CARD NOW.

Their services are very poor, because they are scammers: no email to write them, poor support services, FB is not working. And their company was sold to some guys on 2018 March. I am having hard time getting my 621 $ back, because do not want to give my payment back. Moreover I did not even got any emails from their from the beggining: no emails after I created profile, no emails after my 3 days trial is over and no emails after they charged me 621 $.

Yes, we tried to look for influencers. Software offers communication in the same place, so we do not switch to emails

They shut down facebook page because there was more negative reviews related to fraudy / scammy annual fees charges. We were charged as well, not refunded yet. We move for our bank help, I hope they will give money back to us.

Old CEO is shady as well, he says that he sold company, however, he still publicly managing it.

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Influencer searching and communicating