Marg nGAGEMENT
Marg ERP 9+
4.5
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Pricing of Marg ERP-Pharmaceutical Industry Software
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- Track Employee Engagement
- Gamify and Transform KPIs
- Automate Contests and Challenges
- Encourage Friendly Competition
- Monitor your Teams
- Assign Personalized Goals
- Reward your Agents
- Track Employee Engagement
- Gamify and Transform KPIs
- Automate Contests and Challenges
- Encourage Friendly Competition
- Monitor your Teams
- Assign Personalized Goals
- Reward your Agents
Key Specification
| Other Categories: | |
|---|---|
| Deployment: | Cloud Hosted |
| Customer Support: | Phone,Business Hours,Online (Ticket) |
| Customization: | No |
| Languages Support: | English |
Who uses nGAGEMENT
Company Details
- Company Name: nGAGEMENT
- Headquarter: Montreal, Canada
nGAGEMENT Description
Key Features & Specifications
- Rewards Management
- Performance Metrics
- Leader-boards (Activity Tracking)
- Goal Setting
- For Sales
- For Onboarding
- For Education
- Feedback Management
- Collaboration Tools
- Goal Tracking
- For Developers
- For Call Centers
- Contest Management
- Badge Management
nGAGEMENT Video
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User Reviews
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What do you like best?
One of the better application out there to keep your projects and task organized!
What do you dislike?
I want to be able to customize it more .
What problems are you solving with the product? What benefits have you realized?
Being organized and proactive with deadlines.
What do you like best?
Tracks specific categories for specific agents and makes a game of the comparison to other agents in those categories.
What do you dislike?
It is a separate product that you have to allow access into your organization unit on Genesys Cloud.
What problems are you solving with the product? What benefits have you realized?
the gamification gets agents excited and engaged. Shows how agents where they are compared to the top in several categories.
What do you like best?
- I like that the software is very customizable and can be setup to work with company processes and companies are not forced to "bend" to the nguvu process.
- When it comes to integration and getting access to the data the nguvu developers are second to none.
- New features and product enhancements continue to keep on being introduced at a quick pace.
What do you dislike?
Initially the setup process can take time depending on your internal data structure.
Recommendations to others considering the product:
- Sometimes the benefits are abstract or not immediately obvious.
- Have a good idea of the KPIs that you want to improve.
- Involve IT so you don't get pushback when you want to implement
- Start with a small pilot project
What problems are you solving with the product? What benefits have you realized?
- Nguvu helps to motivate and keep contact center agents engaged.
- Keeps the company focused the important KPIs.
- The solution is well priced and delivers a very fast ROI.
What do you like best?
When this product was rolled out, I thought, great, another app to juggle while I field customer issues and try to triage. But it's not meant to be used for case logging or customer interactions. nGUVU is my personal scorekeeper, and it also helps me focus on the metrics my boss wants me to improve.
The interface is basic, but it provides a lot of data. There's a notification column along the screen that shows how my team is doing, and the latest hits and missed from them, and the main area has a bullseye to represent my own objectives. I love the visual shortcuts and ability to launch inter-agent challenges!
nGAGEMENT is like a social interface, but if you replace the friend updates with work-related ones, you get an idea of what it's about. I can check it once and get my status in a few minutes, without being tied to the app to actually do my work. Huge time-saver and less of a hassle than what I have heard about typical gamified apps.
Our manager also sends out a quiz on a weekly basis, and uses those to provide a prize, like hokey tickets or a weekly bonus.
It's pretty slick, and I feel connected at work!
What do you dislike?
Here is a list of things I would love to see in the product:
- A summary of my past accomplishments - like the year in review
- Lots of avatars, can I actually import one I already have?
- I would love to get more tips on best practices - is that built-in?
Recommendations to others considering the product:
If you want your managers to consider this app, make sure you get them to look past the fact that it's called "gamification". Although there is a social media feel to it, it's really work-related. I think we had a homegrown version of this before, but it never took off, and now that we get our stats from the Genesys system directly, there is no questioning the data - for instance, before we would debate if our on-hold rates were on the line or improving, because someone else was interpreting the data.
It's slick, fun, and integrated with Genesys. Thumbs up!
What problems are you solving with the product? What benefits have you realized?
We were told nGAGEMENT was being rolled-out for us to better collaborate internally, and I have to say, it seems to be working.
Our office in Denver is working with us on KPI challenges, we have total visibility into our objectives, such as customer satisfaction, NPS scores, AHT, and other performance stats - and every day, we can see how close we are to a weekly or monthly objective, depending on the stat and how often it's tallied.
The way I see it, we get to put a little fun into work, and I even caught myself planning how to improve my stats for my next review off-hours, which has me less stressed and a lot more focused on customers.
What do you like best?
The nGUVU team is terrific to work with. They take the time to understand the business problems and tailor the product to best address those needs. With regular weekly meetings we were kept up to date with progress, performance improvements, and new software features.
What do you dislike?
In our case we didn't really have a lot to dislike. the product is well build, very customizable, and the team and support we received were outstanding.
What problems are you solving with the product? What benefits have you realized?
Improvements to schedule adherence (shift starts) and break adherence.
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Frequently asked questions
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nGAGEMENT has 1 plans,
- nGAGEMENT USD 0.00
nGAGEMENT is the Gamification Software used for the below functionalities.
Top 5 nGAGEMENT features
- Rewards Management
- Performance Metrics
- Leader-boards (Activity Tracking)
- Goal Setting
- For Sales
nGAGEMENT provides Phone,Business Hours,Online (Ticket) support.
nGAGEMENT is allowed 0 Days Free Trial.
nGAGEMENT provides Help Guides,Blogs,Video Guides for the software training.
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