Marg Nextiva
Marg ERP 9+
4.6
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What is Nextiva?
Nextiva is an all-in-one business communication and collaboration platform that unifies voice, video, and messaging to improve team productivity and customer interactions. Designed for businesses of any size, it delivers cloud-based VoIP phone services, advanced contact center capabilities, and robust collaboration tools in a single, scalable solution. Nextiva replaces outdated phone systems with a modern, reliable infrastructure that seamlessly integrates with popular CRMs and business applications. With features like intelligent call routing, auto attendants, voicemail-to-email, and detailed analytics, it enables teams to stay connected, responsive, and efficient—whether they’re working in-office or remotely.
Pricing of Marg ERP-Pharmaceutical Industry Software
Pricing plans
Introduce pricing plans
Simple, transparent pricing that grows with you. Try any plan free for 30 days.
Core - For small teams
USD 23.00 /Per User Per Month
USD0.00
Perfect for your business requirements and platform usage.
BOOK A DEMO- Inbound & Outbound Voice
- Business SMS
- Video meetings
- Screenshare & file share
- Call routing
- Team chat & collaboration
- Mobile app
Engage - For growing teams
USD 50.00 /Per User Per Month
USD0.00
Perfect for your business requirements and platform usage.
BOOK A DEMO- Everything in Core plus:
- Customer-to-team SMS Messaging
- Toll-free number & minutes
- Advanced reporting
- Inbound sales and service call center*
- Web chat: Live & bot
Power Suite CX - For sales & service teams
USD 75.00 /Per User Per Month
USD0.00
Perfect for your business requirements and platform usage.
BOOK A DEMO- Voice & web chat
- Blended inbound & outbound calling
- Blended inbound & outbound calling
- Customizable intelligent and skills-based routing
Essential
USD 75.00 /Per Agent Per Month
USD0.00
Perfect for your business requirements and platform usage.
BOOK A DEMO- Omnichannel capabilities
- Full workflow engine for journey orchestration
- Transcription & summarization
- Customizable intelligent & skills-based routing
Professional
USD 0.00 /Year
USD0.00
Perfect for your business requirements and platform usage.
BOOK A DEMO- Everything in Essential plus:
- Advanced self-service capabilities
- Real-time supervisor support
- Secure payment agent assist (PCI-DSS)
- Progressive & predictive dialing
Premium
USD 0.00 /Year
USD0.00
Perfect for your business requirements and platform usage.
BOOK A DEMO- Everything in Professional plus:
- Workforce management*
- Unlimited skills-based routing
- Advanced analytics
Key Specification
| Other Categories: | |
|---|---|
| Deployment: | Cloud Hosted,Hybrid,Any |
| Customer Support: | Phone,Email,Live Chat,Business Hours |
| Customization: | Yes |
| Languages Support: | English |
Who uses Nextiva
Company Details
- Company Name: Nextiva
- Headquarter: scottsdale, Arizona United States
Nextiva Description
Why Choose Nextiva Software?
Nextiva is a unified business communication platform that empowers organizations to manage voice, video, messaging, and customer engagement—all from a single, easy-to-use interface. Unlike traditional phone systems, Nextiva blends modern communication tools with smart automation to help teams connect more effectively and improve customer experiences. With robust VoIP services, built-in CRM, live chat, video meetings, and remote collaboration features, Nextiva keeps your business agile and productive. Whether you're handling support calls, coordinating with a remote team, or tracking customer interactions, Nextiva delivers a seamless and scalable solution backed by enterprise-grade reliability and security.
Benefits of Using Nextiva
- Unified Communications: All-in-one platform for phone calls, video conferencing, team messaging, and collaboration—no need for multiple tools.
- Enhanced Customer Experience: Integrated CRM and automation features let teams deliver fast, personalized support at every touchpoint.
- Scalable for Any Team Size: Flexible plans and features allow startups, SMBs, and enterprises to scale with ease.
- Remote-Ready Tools: As a cloud-based system, Nextiva enables secure, reliable access for teams working from anywhere.
- Advanced Call Handling: Features like smart call routing, auto-attendants, voicemail-to-email, and call recording streamline communication.
- Top-Tier Reliability & Security: With 99.999% uptime and encrypted communications, Nextiva ensures your data and calls are always protected.
- Powerful Integrations: Easily sync with Salesforce, Microsoft Teams, Outlook, and more to unify workflows and boost efficiency.
How to Use Nextiva Effectively
- Step 1: Set Up Your System – Choose your plan and configure VoIP settings, user roles, and call flows.
- Step 2: Invite Your Team – Add employees to the platform and enable voice, video, or messaging based on their roles.
- Step 3: Customize Communication Paths – Build automated workflows using CRM Software, call routing, and auto-attendants.
- Step 4: Integrate Your Stack – Connect Nextiva with CRM, calendar, and productivity tools to keep your data and communication aligned.
- Step 5: Monitor & Optimize – Use real-time analytics, call recordings, and reports to improve performance and drive better decisions.
Key Features of Nextiva
Cloud VoIP Phone System
Team Messaging & File Sharing
HD Video Conferencing
Auto-Attendants & Call Routing
Built-in CRM & Sales Automation
Reporting & Real-Time Analytics
Mobile & Desktop Compatibility
Voicemail Transcription & Call Recording
Workflow Automation Tools
24/7 Security & Guaranteed Uptime
What Makes Nextiva Different?
Nextiva goes beyond traditional VoIP by offering a fully integrated communication and customer engagement suite. It combines voice, video, messaging, and CRM in one cohesive platform, eliminating the need for separate tools. With intelligent automation, real-time analytics, and unmatched reliability, Nextiva simplifies operations for support teams, sales departments, and remote workers alike. Whether you’re scaling your startup or transforming enterprise communication, Nextiva offers a future-ready solution that grows with your business.
Who Can Benefit from Nextiva?
Nextiva is built for any business that values streamlined communication and customer-centric operations. It's ideal for small businesses, large enterprises, customer service teams, distributed workforces, and sales-driven organizations. From managing high call volumes to supporting hybrid teams, Nextiva delivers the tools and flexibility needed to stay connected and competitive.
Is Nextiva Easy to Use?
Yes. Nextiva is built for simplicity and efficiency. Its user-friendly dashboard, drag-and-drop setup tools, and guided workflows make it accessible for both technical and non-technical users. Getting started is quick, and ongoing management is intuitive—no steep learning curve required.
What Kind of Support Does Nextiva Offer?
Nextiva provides 24/7 customer support through phone, email, and live chat. In addition to a robust help center filled with guides, tutorials, and FAQs, users on premium plans receive dedicated onboarding, account managers, and tailored training. Regular product updates and responsive support ensure that your business stays ahead with confidence.
Key Features & Specifications
- Dashboard
- Call Monitoring
- Live Chat
- Social Media Monitoring
- Chat bot
- Virtual Personal Assistant (VPA)
- Call Center Management
- IVR / Voice Recognition
- Call Disposition and Notes
- Call Monitoring
- Call Routing
- IVR and Dial Groups
- Internal Call Transfer
- SMS
- Smart Call Tracking
- Call Reporting
- Marketing Automation
- Workforce Management
- Reporting/Analytics
- Email Marketing
- Automated Workflows
Nextiva Video
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User Reviews
WRITE A REVIEW
What do you like best?
Their pricing would be okay, if they delivered on the quality of the service.
What do you dislike?
Unreliable phone service (calls not going through), and poor customer service when reporting issues.
What problems are you solving with the product? What benefits have you realized?
Tried to solve the issue of having a business number be accessible on my cell phone at all times, but it wasn't reliable.
What do you like best?
the people at customer service are mostly polite
What do you dislike?
Not getting what they promised. Use them ONLY if you want a complete nightmare, do-it-yourself, wait and see experience, or if you just have nothing better to do than try to hack NEXTIVA'a system to get it to work over and over!
Recommendations to others considering the product:
Have someone with a lot of experience porting your phone numbers, etc.
What problems are you solving with the product? What benefits have you realized?
I was trying to save money on my Ringcentral service, which admittedly is complicated, and expensive. I was promised almost as much in service for less money... not so much less so that I would have thought that there more being promised than can be expected. However, after taking my money to set up the account, entering all of my information, pins, numbers etc., nothing was ever completed. Customer support was terrible no LOA, not anyone who could assist in customer support! How is this possible? Plenty of follow-up calls and e-mails to let me know that they couldn't do anything, not even cancel my service, so I had to waste time contacting my credit card company!
I understand that this may be a unique experience, just for me to learn a lesson in patience. Is that what you are looking for?
What do you like best?
It works on windows 10. That's about it.
What do you dislike?
Not user friendly, not feature rich for desktop at all.
Recommendations to others considering the product:
Don't pay attention to the the sales pitch. Most of that stuff doesn't work on the desktop. You can't even save a contact with a company name. How weird is that?
What problems are you solving with the product? What benefits have you realized?
Voip only
Response from Dominique Conway of Nextiva
We are sorry to hear about the issues you've been experiencing with the Nextiva App. Senior management has reached out to you and we look forward to helping you resolve your issues.
To say that we are frustrated and disappointed with Netiva customer support and service is an understatement. Not only do I wait for hours to speak with someone, but when I eventually get a representative, they are less than helpful. When we signed up for this service we were promised the support team in Arizona, however, this turned out to be a false promise. I have to explain my issues to the representative 3 or 4 times before they understand what I am asking for. The infuriating aspect is my questions are never complicated and will often require a simple answer. We are a small business and used RingCentral before switching to Nextiva and the support we receive makes us regret this decision. One of the reasons we switched to Nextiva was because of the great reviews of the support staff, but we have experienced nothing but incompetent and delayed support. This past week we had multiple issues that were not getting solved so we requested to speak with a manager or someone in the corporate office. The representative continued to try and solve my problem even though I requested a higher authority 3 times. After being transferred to someone in sales and continuing to ask for someone higher up, we were given the runaround with no help. We were told to contact the Escalation team whom they have no phone number nor email for. At the end of the day, it is upsetting that we were promised services that never came true. Seems as though the sales representative was just looking to get new customers and would say anything to do so. We are seriously reconsidering our decision to use Nextiva services and devices.
BEWARE! I have been a Nextiva customer for several years now. I have 8 phone numbers for our offices in New York and Sri Lanka. There was a single billing error and they cancelled our account after 30 days without so much as a phone call to let us know. Now we have lost our phone numbers, causing massive confusion amongst our customers, it has affected our google ranking, and at this point has cost us thousands of dollars. Considering a law suit.Do your research, there are many other options with better customer service
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Frequently asked questions
Everything you need to know about discovering, comparing, and choosing the right AI software for your business.
Nextiva has 6 plans,
- Core - For small teams USD 23.00 Per User Per Month
- Engage - For growing teams USD 50.00 Per User Per Month
- Power Suite CX - For sales & service teams USD 75.00 Per User Per Month
- Essential USD 75.00 Per Agent Per Month
- Professional USD 0.00 Year
- Premium USD 0.00 Year
Nextiva is the Customer Experience Management Software used for the below functionalities.
Top 5 Nextiva features
- Dashboard
- Call Monitoring
- Live Chat
- Social Media Monitoring
- Chat bot
Nextiva provides Phone,Email,Live Chat,Business Hours support.
Nextiva is not allowing Free Trial.
Nextiva provides Help Guides,Video Guides,Blogs,Webinars,Case Studies,Whitepapers for the software training.
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