Marg Moonfruit

The WORST customer service I have ever experienced. Completely unhelpful. The software itself is lacking and I would love to leave if I had the time to rebuild my sites elsewhere.

You have no way a customer can contact you directly. Your contact message system just says Error, try later if you attempt to message. You do not answer emails. I have two domains with you and cannot get to them. Other than a review of how awful your customer service is (there needs to be service for it to be above 1 star what can I do to get someone to contact me?

I have been with Moonfruit for over a decade and in the last 2 years it has gone rapidly downhill and customer service is non existant, it feels like it is a bot going round in circles without achieving anything but making you go crazy.DO NOT USE THIS COMPANY EVER it will cost your company lots of money in wasted time and revenue. Content is constantly disappearing or duplicating without any explanation or resolution from moonfruit, the software is clunky and outdated, customer service will drive you to the edge of insanity, emails go down all the time. In the last 2 years this company has gone to the gutter, don't let it take you with it, stay away !

WARNING this company uses auto billing that’s impossible to escape from... be aware not to pay with your credit car. The Moonfruit experience was ok until I cancelled my subscription and then the experience became less than fruitful. I went through the cancellation process several weeks prior to my website expiration. I did everything right and I contacted Moonfruit to make sure it was completed. Only I kept getting emails from a company called Namesco saying that I would be auto billed on the expiry date. I contacted Moonfruit because you can’t return emails to Namesco. I was assured by a team member at Moonfruit that my credit card details had been removed and I wouldn’t not be charged. I contacted Moonfruit on a few occasions because the Namesco warning emails kept coming but once again I was told not to worry about it. So come the expiry date my credit card I gets charged. As it turns out the only way to stop being billed is to cancel my credit card with my bank. That means I now have to contact several other companies that direct debit my account and hand over new credit card details. Thanks Moonfruit for failing to handle this situation, your useless I wouldn’t recommend you to anyone.

I paid my yearly Moonfruit subscription and decided they just weren't professional enough. I'd also paid for a domain I wanted to transfer and Moonfruit charged me £12 to unlock this domain that was mine. I felt this was an unfair and unwarranted money making scheme.