Marg mHelpDesk
Marg ERP 9+
4.1
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Pricing of Marg ERP-Pharmaceutical Industry Software
Pricing plans
Introduce pricing plans
Simple, transparent pricing that grows with you. Try any plan free for 30 days.
- Work Orders
- Scheduling
- Estimates
- Invoices
- Payment Processing
- Lead Management
- Inventory Management
- Equipment Tracking
- Team Management
- Maps and Geo Tracking
- Custom Reporting
- QuickBooks Integration
- Work Orders
- Scheduling
- Estimates
- Invoices
- Payment Processing
- Lead Management
- Inventory Management
- Equipment Tracking
- Team Management
- Maps and Geo Tracking
- Custom Reporting
- QuickBooks Integration
Key Specification
| Other Categories: | |
|---|---|
| Deployment: | Cloud Hosted |
| Customer Support: | Online (Ticket),Business Hours |
| Customization: | No |
| Languages Support: | English |
Who uses mHelpDesk
Company Details
- Company Name: mHelpDesk
- Headquarter: Fairfax,
mHelpDesk Description
Key Features & Specifications
- Offline Reporting
- Analytics (Workforce)
- Reporting
- Route Optimization
- Real-time Job Tracking
- Job Scheduling
- Compliance Management
- Digital Signature
- Attendance Management
- Inventory Management
- Claims Management
- Document Management
- Billing and Invoicing
mHelpDesk Video
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User Reviews
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What do you like best?
Basic scheduling and mapped locations are OK but can be done with any mobile device.
What do you dislike?
We purchased mhelpdesk because they ensured us that they could customize our reports to look like samples provided.
After diving into it a bit more they announced that that they could not meet our requirements, making the product useless to us.
They charges us a setup fee, which they now refuse to refund, even though they did not do any “setup”.
Recommendations to others considering the product:
Total waste of money. They charge a setup fee which is non-refundable and they do not do any type of setup. Once you purchase the product your on your own.
What problems are you solving with the product? What benefits have you realized?
There are no benefits to this product. It is a total waste of money.
What do you like best?
Absolutely nothing, it is glitchy and tech support do not and cannot help because they have very little knowledge, they are at least polite.
What do you dislike?
The program is poorly organized, e.g. the billing module is useless. The program will frequently get fatal glitches which they do not fix!!! for example the app does not update and so the field workers cannot see any of their jobs! It has been 10 days and tech support just keeps saying we are in the queue to be looked at. Meanwhile the program is rendered useless by this - how can you have a field service software program where workers cannot see their jobs!!!
Recommendations to others considering the product:
Don't do it
What problems are you solving with the product? What benefits have you realized?
t has created numerous problems for us and not really solved very many!!
What do you like best?
They are friendly and polite. Sales did a good job.
What do you dislike?
They had known issues with iPhone on customized reports and could not get them solved. The sales rep knew we were using iPhones yet didn't disclose the glitchy problems. Ask a question and you'll get a very basic response. So then you have to email back and ask a follow up. Quick books integration failed completely. They couldn't handle that we had different billing addresses and service addresses in the integration. Timesheet function also didn't work smoothly. We had high hopes for this product and it failed all around.
Recommendations to others considering the product:
Don't
What problems are you solving with the product? What benefits have you realized?
None are solved. No benefits realized
Unfortunately for us it was a typical sales pitch that promised the world, but delivered nothing. We even paid a handsome sum for customization, but after four months of testing and missed deadline on Mhelpdesk part we decided to stay with the old software we still use today (BlueFolder). We liked the interface and the look, but it was all smoke and mirrors. There was no effort on the development team to make things right at all, and we felt like they just didn't care. I hate writing bad reviews, but after not even being offered a partial refund I decided to help others avoid the unpleasant experience we had.There was never any follow-up to see what went wrong and attempt to make things right, or find what went wrong. Bad sign.
Really unhappy with them as a loyal customers. Have been with them for over 3 - 4 years and run a gas and electrical company. We noticed the server was down at 8:50am on friday, which prevents from doing any bookings / sales. Also all our engineers could not work as they could not see their jobs on their apps. I tried to contact them via Facebook where they responded at 9:15am and said was looking into it. Its is now 12:44pm in the afternoon and have had no response and very unhappy - no follow up calls or updates. It has been bad - lost a lot of money. I can understand systems / servers go down - but have the decency to respond to us. Very unhappy. Andrew - CEO Landlord Certificates Ltd
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Frequently asked questions
Everything you need to know about discovering, comparing, and choosing the right AI software for your business.
mHelpDesk has 1 plans,
- mHelpDesk USD 0.00
mHelpDesk is the Field Service Management Software used for the below functionalities.
Top 5 mHelpDesk features
- Offline Reporting
- Analytics (Workforce)
- Reporting
- Route Optimization
- Real-time Job Tracking
mHelpDesk provides Online (Ticket),Business Hours support.
mHelpDesk is allowed 0 Days Free Trial.
mHelpDesk provides Help Guides,Video Guides,Blogs for the software training.
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